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- Tasks: Be the go-to person for service requests, managing jobs and ensuring timely completion.
- Company: Join a dynamic team in Hard Facilities Management, dedicated to high-quality service.
- Benefits: Enjoy a competitive salary and a supportive work environment with training opportunities.
- Why this job: Perfect for proactive individuals who thrive in fast-paced settings and love helping others.
- Qualifications: Strong organizational skills and a professional communication style are essential.
- Other info: We celebrate diversity and encourage all qualified candidates to apply!
The predicted salary is between 16800 - 28000 £ per year.
Job Title: Reactive Helpdesk Coordinator
Location: London
Salary: £28k
Working Hours: Monday – Friday
Overview:
As a Reactive Helpdesk Coordinator, you will be the first point of contact for service requests, ensuring jobs are assigned and completed within SLA time frames. This role requires strong organisational skills and a commitment to delivering high-quality service within a Hard Facilities Management contract.
Key Responsibilities:
- Serve as the initial contact for service requests via phone and email.
- Use Systems to manage job assignments and ensure timely completion.
- Dispatch calls to engineers or subcontractors based on skills, location, and service requirements.
- Prioritise urgent tasks and coordinate resources to address immediate needs.
- Support coordination between operatives and subcontractors for efficient service delivery.
- Attend training and health & safety courses as required.
Skills and Attributes:
- Excellent planning, organisation, and prioritisation skills.
- Strong communication skills with a professional telephone manner.
- Enthusiastic and eager to learn and adapt to new challenges.
This role is ideal for someone proactive, well-organised, and focused on delivering exceptional service in a fast-paced environment. If this role is right for you, apply now!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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Helpdesk Coordinator employer: Search Consultancy
Contact Detail:
Search Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Familiarize yourself with common helpdesk software and ticketing systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact, showing that you can handle calls professionally and efficiently is crucial.
✨Tip Number 3
Research the company’s values and service standards. Understanding what they prioritize in service delivery will help you align your answers and show that you're a good fit for their team.
✨Tip Number 4
Prepare examples of how you've successfully managed urgent tasks or coordinated resources in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Reactive Helpdesk Coordinator position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or helpdesk roles. Showcase your organisational skills and ability to manage multiple tasks efficiently.
Demonstrate Communication Skills: Since strong communication is essential for this role, ensure that your application reflects your professional telephone manner and ability to communicate effectively, both in writing and verbally.
Show Enthusiasm and Adaptability: Convey your eagerness to learn and adapt to new challenges in your cover letter. Mention any relevant training or courses you have attended that demonstrate your commitment to personal and professional development.
How to prepare for a job interview at Search Consultancy
✨Show Your Organisational Skills
As a Reactive Helpdesk Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully prioritized and organized tasks under pressure.
✨Communicate Clearly and Professionally
Since this role involves being the first point of contact for service requests, practice your communication skills. Be ready to showcase your professional telephone manner and how you handle inquiries effectively.
✨Demonstrate Proactivity
The job requires someone who is proactive and eager to learn. Think of instances where you took the initiative to solve problems or improve processes, and be prepared to discuss them during the interview.
✨Familiarize Yourself with the Systems
Understanding the systems used for managing job assignments is crucial. If possible, research common helpdesk software and be ready to discuss how you would use technology to enhance service delivery.
