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- Tasks: Lead a team of receptionists to create amazing client experiences every day.
- Company: Join a dynamic corporate environment in the heart of Central London.
- Benefits: Enjoy a competitive salary, corporate hours, and opportunities for personal development.
- Why this job: Be the face of the company, making a real impact on client interactions and team success.
- Qualifications: Experience in corporate or 5-star hospitality management is essential.
- Other info: Immediate start available; we value diversity and welcome all qualified applicants.
The predicted salary is between 32000 - 48000 £ per year.
Front of House Manager
Permanent, full-time – must ideally be available for an Immediate start
Monday – Friday (corporate hours, 40 hours a week)
Salary – £40k
Location – Central London
Responsible – looking after a team of 4
Role Overview:
As the first point of contact for the business, the team of Receptionists sets the tone for client and visitor experiences. In this Team Leader role, you’ll be instrumental in ensuring that your team delivers the highest standards of client care and personal service to all visitors, occupiers, and internal stakeholders. You will lead and support your team across multiple building locations, coaching them to provide a consistently warm and professional front-of-house presence and to learn the details of each site.
Key Responsibilities:
– Leadership & Team Development: Guide, inspire, and support team members to not only meet but exceed client expectations, helping them realise their full potential.
– Resource Management: Oversee absences, manage team schedules, time sheets, payroll, and handle invoicing, while ensuring resources are effectively utilised.
– Mentoring & Coaching: Provide regular coaching, personalised development plans, and encourage team achievements through recognition and rewards.
– Stakeholder Engagement: Foster and maintain strong relationships with key stakeholders, ensuring open communication and seamless client interactions.
– Innovative Solutions: Drive tailored concierge solutions and unique initiatives for each property, enhancing the service experience based on each client’s profile.
– Operational Oversight: Take full ownership of front-of-house operations, managing any service issues promptly and escalating to the Operations Manager as necessary.
– Health & Safety Compliance: Ensure that all health and safety standards are met and regularly reviewed.
– Internal Communication: Conduct weekly team meetings, update the team on relevant information, and participate in company events and meetings as needed.
– Facilities Management: Host facilities meetings to prepare for upcoming events and ensure operational readiness across all locations.
– Comprehensive Knowledge: Maintain an in-depth understanding of each location and be ready to step in to cover reception roles when required.
Key Requirements:
– Prior experience in managing within a corporate or 5-star hospitality environment.
– Proven track record of daily front-of-house team management and team motivation for exceptional service delivery.
– Exceptional personal presentation and an engaging, bubbly personality.
– Adaptable and responsive to diverse client needs.
– Confident, motivated, and enthusiastic about delivering an outstanding client experience.
In this role, you will be at the heart of client and visitor interactions, bringing energy, professionalism, and a passion for top-tier service to every touch point.
If you have the required experience and relevant skills for this position, please email your up-to-date CV to
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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Front of House Manager employer: Search Consultancy
Contact Detail:
Search Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Make sure to highlight your leadership experience in previous roles. Since this position requires managing a team, showcasing specific examples of how you've inspired and developed team members will set you apart.
✨Tip Number 2
Familiarize yourself with the company’s values and client service standards. Being able to discuss how your personal approach aligns with their expectations during an interview can demonstrate your commitment to delivering exceptional service.
✨Tip Number 3
Prepare to discuss innovative solutions you've implemented in past roles. This job emphasizes tailored concierge solutions, so having concrete examples ready will show your proactive approach to enhancing client experiences.
✨Tip Number 4
Network with professionals in the hospitality industry, especially those who have experience in corporate environments. They might provide insights or even referrals that could help you land the job.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams within a corporate or hospitality environment. Emphasize any leadership roles and specific achievements that demonstrate your ability to inspire and support team members.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and your understanding of the front-of-house role. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly in team development and stakeholder engagement.
Highlight Relevant Skills: In your application, focus on skills such as resource management, mentoring, and operational oversight. Provide examples of how you've successfully managed schedules, coached team members, and handled service issues in past roles.
Showcase Your Personality: Since this role requires an engaging and bubbly personality, let your character shine through in your application. Use a friendly tone and express your enthusiasm for delivering exceptional client experiences, which is crucial for a Front of House Manager.
How to prepare for a job interview at Search Consultancy
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've inspired and developed your team members to exceed client expectations.
✨Demonstrate Client-Centric Mindset
Highlight your understanding of exceptional client service. Share specific examples of how you've tailored services to meet diverse client needs and how you foster strong relationships with stakeholders.
✨Prepare for Operational Scenarios
Expect questions about managing front-of-house operations and resolving service issues. Think of past challenges you've faced and how you handled them effectively, showcasing your problem-solving skills.
✨Exude Professionalism and Enthusiasm
Your personal presentation and energy are crucial in this role. Dress professionally and convey your passion for delivering outstanding client experiences throughout the interview.
