At a Glance
- Tasks: Support customers and manage admin tasks in a vibrant charity environment.
- Company: Join a nationwide charity making a difference in people's lives.
- Benefits: Earn £13.00 per hour plus holiday pay, with potential for extension.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make an impact while developing your skills in customer service and administration.
- Qualifications: Experience in customer service and administration is essential; charity experience preferred.
The predicted salary is between 13 - 13 £ per hour.
Edinburgh-based office-based role
Full Time 35 hours per week Monday to Friday
ASAP start Temp role until at least end of January 2027 with strong potential to be extended
Hourly rate of £13.00 per hour + holiday pay
Search Consultancy are delighted to be working exclusively with one of our Nationwide clients in the Charitable sector to recruit this role on a full-time Temporary basis.
This is a blended role between Customer Support & Administration - the client is seeking a candidate who is strong in both of these areas for this role!
Duties involved in this role will include:
- Dealing with customers across a variety of enquiries, ensuring that you provide a friendly & professional experience in all of your interactions
- Responding to incoming information requests & donations including contact by phone, email, correspondence & in person
- Handling any complaints, ensuring these are escalated to the appropriate contact & dealt with to a satisfactory conclusion
- Processing incoming cash, card & cheque donations through the company's donations system
- Distribution of welcome packs and fundraising materials to new customers, as well as 'Thank You' letters to donors
- Providing administrative support to the Fundraising team including new registrations & the associated administration for upcoming events
- Assisting with the creation & management of JustGiving pages
- Carrying out accurate data entry onto the company's internal systems
- Various other ad hoc customer relations & administrative duties as directed
In order to be considered for this role your skills and experience should include:
- Previous demonstrable experience across both Customer Service & Administration - experience in both is ESSENTIAL for this role as the split will be around 50/50 between the two areas
- Prior experience working for a Charity in these areas would definitely be preferred although this is by no means essential
- First class communication skills - both written & verbal
- Solid IT skills including the use of MS Office (particularly Word, Excel & Outlook) and preferably some experience using a CRM system or customer database
- Excellent organisation & time management skills, with the ability to prioritise your workload effectively - as this will be a very busy role!
Please note that only applicants who have the required skills and experience detailed above will be considered for this role.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Administrator - Charity employer: Search Consultancy
Search Consultancy is an excellent employer, offering competitive hourly rates and weekly pay for the Finishing Groundworker role in Cheadle. Our work culture prioritises safety and collaboration, ensuring that employees thrive in a supportive environment while contributing to high-quality projects. With ongoing work opportunities and a commitment to employee growth, we provide a rewarding experience for those looking to advance their careers in construction.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Charity
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Search Consultancy.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Search Consultancy.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Search Consultancy.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Search Consultancy. Apply directly through us to stand out!
We think you need these skills to ace Administrator - Charity
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Search Consultancy. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Administrator - Charity, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Search Consultancy
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Search Consultancy. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
