Russian Speaking Customer Service Advisor - Edinburgh Location: Edinburgh Salary: £26,800 per annum Hours: Full-time, 37.5 hours per week Working Pattern: Hybrid - 3 days office / 2 days working from home Contract: Permanent Are you a Russian-speaking Customer Service professional looking for an exciting opportunity in Edinburgh? We are currently recruiting for a Russian Speaking Customer Service Advisor to join a growing international travel organisation. This is a fantastic opportunity to work within a fast-paced, customer-focused environment where you will support customers with their travel arrangements and provide an excellent level of service. The Role As a Russian Speaking Customer Service Advisor, you will be responsible for assisting customers with a range of travel-related enquiries, including flights, hotels and other travel services. Your responsibilities will include: Handling customer enquiries via telephone and live chat Assisting customers with bookings, amendments and general travel queries Resolving customer issues efficiently and professionally Providing a high level of customer service throughout every interaction Working towards individual and team KPIs and service targets Using multiple computer systems to access and update customer information Communicating clearly and professionally with customers in both Russian and English Working effectively as part of a busy and supportive team About You We are looking for someone who is confident, customer-focused and enjoys helping people. Ideally, you will have: Fluent Russian and English, both written and spoken Previous experience in customer service, contact centre, hospitality or a similar environment Excellent communication and interpersonal skills Strong problem-solving abilities Good computer and typing skills The ability to remain calm and professional when dealing with challenging situations A positive and adaptable approach to work The ability to work effectively in a fast-paced environment and meet performance targets Previous experience within the travel industry would be advantageous, but is not essential. What's on Offer? £26,800 basic salary Hybrid working - 3 days in the Edinburgh office and 2 days from home Full-time, permanent position 37.5 hours per week Opportunity to work for a leading international organisation Excellent opportunity to develop your customer service and travel industry experience Supportive team environment Career development opportunities Interested? If you are a Russian-speaking Customer Service professional based in Edinburgh or the surrounding areas and are looking for your next opportunity, we would love to hear from you. Apply today with your CV and a member of our team will be in touch to discuss the role in more detail. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Russian Speaking Customer Advisor employer: Search Consultancy Ltd
Join a leading main contractor in Kendal, where you will be part of a dynamic and supportive work environment that values reliability and hard work. With competitive pay rates and the potential for ongoing employment, this role offers not just a job but a pathway to growth within a reputable company committed to health and safety. Experience the satisfaction of contributing to high-profile projects while working alongside skilled professionals in a fast-paced setting.
