At a Glance
- Tasks: Help business customers with queries and provide top-notch support.
- Company: Established organisation in Edinburgh with a supportive team culture.
- Benefits: £26,000 salary, hybrid working, and opportunities for career development.
- Other info: Enjoy a varied role with different challenges every day.
- Why this job: Join a dynamic team and enhance your customer service skills while making a real impact.
- Qualifications: Confident communication skills and a passion for problem-solving.
Salary: £26,000 per annum
Location: Edinburgh
Working Pattern: Monday to Friday
Hours: Full-time
Contract: Permanent
Ready to take your customer service career to the next level? Are you an experienced Customer Service or Contact Centre professional who enjoys speaking to customers, solving problems and making sure people receive the right support?
We're looking for a confident and customer-focused Customer Service Representative to join an established organisation in Edinburgh, supporting a diverse range of business customers. This is a fantastic opportunity for someone who enjoys a fast-paced environment, takes pride in delivering great service and wants to build their experience within a professional, supportive organisation.
The Role
As a Customer Service Representative, you'll be a key point of contact for business customers, helping them with a variety of queries and making sure their experience is as smooth and positive as possible. Every day will be different, with you using your communication and problem-solving skills to understand what customers need and find the right solution.
Your responsibilities will include:
- Handling inbound customer calls and enquiries from business customers
- Understanding customer requirements and providing accurate information and advice
- Taking ownership of customer queries and seeing them through to resolution
- Supporting customers with account, billing and service-related enquiries
- Resolving issues efficiently while maintaining a high standard of customer service
- Updating customer records and internal systems accurately
- Managing more complex or challenging customer situations professionally
- Identifying issues that require escalation and ensuring they are passed to the appropriate team
- Working towards agreed KPIs, quality standards and service levels
- Communicating clearly and professionally with customers across telephone and written channels
- Working closely with colleagues and other teams to resolve customer queries
- Ensuring all customer information and interactions are recorded accurately
Why join?
This is a great opportunity to join an established organisation where you can develop your customer service skills and gain valuable experience working with business customers. You'll be joining a supportive team where communication, teamwork and customer experience are central to the role.
The role offers:
- £26,000 per annum
- Hybrid working in Edinburgh
- Permanant, full-time employment
- A professional and supportive working environment
- Opportunities to develop your customer service and communication skills
- Valuable B2B customer service experience
- The opportunity to develop your career within an established organisation
- A varied role where you'll deal with different customers and situations every day
Interested?
If you're an experienced Customer Service or Contact Centre professional looking for a new challenge in Edinburgh, we'd love to hear from you. You don't need to have previous experience in the industry - if you're confident with customers, enjoy solving problems and are looking for an opportunity to develop your career, this could be the perfect next step.
Apply today with your CV and a member of our recruitment team will be in touch to discuss the role in more detail.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Part Time Customer Service employer: Search Consultancy Ltd
Join a leading main contractor in Kendal, where you will be part of a dynamic and supportive work environment that values reliability and hard work. With competitive pay rates and the potential for ongoing employment, this role offers not just a job but a pathway to growth within a reputable company committed to health and safety. Experience the satisfaction of contributing to high-profile projects while working alongside skilled professionals in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Search Consultancy Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Search Consultancy Ltd and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Service
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Search Consultancy Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Search Consultancy Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Search Consultancy Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Search Consultancy Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Search Consultancy Ltd will surely appreciate.
