At a Glance
- Tasks: Deliver outstanding customer service and handle diverse enquiries in a dynamic environment.
- Company: Join a friendly team with a focus on support and collaboration.
- Benefits: Earn £12.71 per hour, enjoy hybrid working, and potential for permanent roles.
- Other info: Flexible shifts available with opportunities for career progression.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Great communication skills and a positive attitude; experience is a plus but not essential.
Temporary Customer Advisor - Sheffield
£12.71 per hour | Hybrid Working | 16-Week Temporary Contract | Potential Permanent Opportunities
Are you passionate about delivering great customer service? Do you enjoy helping people and working in a fast-paced environment? If so, we'd love to hear from you.
We're looking for Customer Relations Advisors to join our friendly and supportive team on a 16-week temporary contract, with the possibility of securing a permanent role for successful candidates.
What you'll be doing
As a Customer Relations Advisor, you'll be providing outstanding service to customers, handling a variety of enquiries and ensuring every interaction is professional, helpful and efficient. This is a multi-skilled role where no two days are the same.
What we're looking for
- Excellent customer service and communication skills.
- Good IT skills and confidence using multiple computer systems.
- A positive, professional attitude with the ability to adapt to different customer enquiries.
- Previous customer service experience in retail, hospitality, contact centres or similar environments is desirable but not essential.
Hours of Work
- 36 hours per week
- Working 5 days out of 7
- Various shift patterns available.
- A fixed working day at the weekend is required.
Hybrid Working
Following your initial training and once you've successfully reached the required competency level, you'll have the opportunity to work from home 2-3 days per week, provided you have a suitable home working environment.
Pay & Contract
- £12.71 per hour
- 16-week temporary contract
- Opportunity to apply for permanent positions following the temporary assignment, subject to business requirements.
Recruitment Process
Candidates will be invited to attend an Assessment Centre as part of the selection process.
If you're customer-focused, enjoy working as part of a team and are looking for a rewarding opportunity with the potential to progress into a permanent career, we'd love to hear from you. Apply today!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Advisor in Leeds employer: Search Consultancy Ltd
Join a leading main contractor in Kendal, where you will be part of a dynamic and supportive work environment that values reliability and hard work. With competitive pay rates and the potential for ongoing employment, this role offers not just a job but a pathway to growth within a reputable company committed to health and safety. Experience the satisfaction of contributing to high-profile projects while working alongside skilled professionals in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Leeds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Search Consultancy Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Search Consultancy Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Search Consultancy Ltd.
How to prepare for a job interview at Search Consultancy Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Search Consultancy Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Search Consultancy Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
