Customer Service Administrator Glasgow | £16.00 per hour | 12-Month Temporary Contract We're recruiting for a Customer Service Administrator to join a large, well-established organisation in Glasgow. This is an excellent opportunity for someone who enjoys administration, problem-solving and delivering a high standard of customer service within a busy operational environment. This is a predominantly administration-based role with occasional customer contact. You'll be responsible for handling customer requests, reviewing documentation, updating records and supporting a range of operational processes. Following a comprehensive training programme, hybrid working will be available. Key Responsibilities * Processing customer requests and ensuring records are updated accurately and efficiently. * Reviewing customer information and documentation to ensure all requirements have been met. * Managing a variety of work queues, customer requests and shared inboxes. * Communicating with customers where necessary to obtain information or provide updates. * Taking ownership of queries from receipt through to resolution. * Supporting the delivery of an excellent customer experience throughout the customer journey. * Maintaining a high level of accuracy when handling data and sensitive information. * Working within established policies, procedures and compliance frameworks. * Identifying and escalating any potential issues or risks where appropriate. * Collaborating with colleagues to achieve team objectives and service level agreements. About You We're looking for candidates who are motivated, organised and keen to learn. You'll ideally have: * Previous administration, customer service or contact centre experience. * Strong attention to detail and accuracy. * Excellent communication skills, both written and verbal. * Good organisational and time management skills. * Confidence using multiple systems and managing a varied workload. * A proactive and positive approach to work. Desirable, but not essential: * Experience working in a regulated environment. * Previous experience within financial services, insurance or professional services. * Experience handling customer documentation or verification processes. * Exposure to risk, compliance or quality-checking activities. What's On Offer? * £16.00 per hour. * 12-month temporary assignment. * Potential opportunity for contract extension or permanent opportunities. * Full training provided. * Initial training period of approximately 4 to 8 weeks in the Glasgow office. * Hybrid working available following successful completion of training, with 2 days in the office and 3 days working from home. * Supportive team environment with ongoing development opportunities. This role would suit administrators, customer service professionals, operations assistants, claims handlers, coordinators and contact centre advisers looking to develop their experience within a professional and highly structured environment. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Customer Service Administrator in Glasgow employer: Search Consultancy Ltd
Join a leading main contractor in Kendal, where you will be part of a dynamic and supportive work environment that values reliability and hard work. With competitive pay rates and the potential for ongoing employment, this role offers not just a job but a pathway to growth within a reputable company committed to health and safety. Experience the satisfaction of contributing to high-profile projects while working alongside skilled professionals in a fast-paced setting.
