At a Glance
- Tasks: Make outbound calls to inform and support customers about service transitions.
- Company: Join a major national programme with a focus on customer service.
- Benefits: Earn £13.45 per hour while working fully remote.
- Other info: Immediate start available; great opportunity for professional growth.
- Why this job: Perfect short-term role for confident communicators looking to make an impact.
- Qualifications: Previous customer service experience and strong communication skills required.
We are looking for a team of professional and customer-focused Customer Service Advisors to support an upcoming outbound calling campaign on behalf of a major national programme. This is a short-term temporary assignment, ideal for individuals with strong communication skills, customer service experience, and the confidence to follow a structured call script while handling customer queries professionally.
Assignment Details
- Pay: £13.45 per hour
- Start Date: 1st October
- End Date: 16th October
- Location: Fully Remote
- Requirements: Own IT equipment - specifications below
The Role
You will be making outbound calls to organisations to:
- Inform users about an upcoming service transition.
- Explain key changes and what users need to do to prepare.
- Identify customers who may require additional support.
- Promote participation in an early adoption programme where appropriate.
- Direct users to available guidance and support materials.
- Capture and accurately record customer feedback.
- Handle customer queries professionally and effectively.
- Follow call scripts, FAQs, and campaign guidance provided.
About You
We are looking for individuals who:
- Have previous customer service, contact centre, telesales, or outbound calling experience.
- Are confident speaking with customers over the phone.
- Can clearly explain information and follow structured scripts.
- Have excellent listening and communication skills.
- Are comfortable handling customer queries and objections.
- Can accurately document information and feedback.
- Are reliable, professional, and able to work independently.
Compliance Requirements
Successful applicants must be able to pass:
- Right to Work checks
- DBS Check
- Reference Checks
- BPSS Clearance
Equipment Requirements (BYOD)
Applicants must have their own equipment, including:
- Windows 11 (23H2 or above)
- Processor 2.4GHz or above
- Minimum 4GB RAM (8GB preferred)
- Fully updated Chrome or Microsoft Edge browser
- Up-to-date antivirus software
- USB headset
- Webcam
- Minimum broadband speed of 10-15 Mbps
Please note:
- No screen recording software may be installed on your device.
- Evidence of virus scans may be requested during the assignment.
This is an excellent opportunity for experienced customer service professionals looking for a fully remote, short-term assignment with immediate start dates. Apply today to be considered.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Advisors employer: Search Consultancy Ltd
Join a leading main contractor in Kendal, where you will be part of a dynamic and supportive work environment that values reliability and hard work. With competitive pay rates and the potential for ongoing employment, this role offers not just a job but a pathway to growth within a reputable company committed to health and safety. Experience the satisfaction of contributing to high-profile projects while working alongside skilled professionals in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisors
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Search Consultancy Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Search Consultancy Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Search Consultancy Ltd.
How to prepare for a job interview at Search Consultancy Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Search Consultancy Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Search Consultancy Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
