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- Tasks: Engage with customers on social media, providing timely and empathetic responses.
- Company: Dynamic company based in Edinburgh, focused on customer satisfaction.
- Benefits: Hybrid working, private healthcare, share purchase plans, and electric vehicle scheme.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Experience in customer service or social media, strong communication skills.
- Other info: Flexible hours with opportunities for growth and development.
The predicted salary is between 24000 - 26000 £ per year.
Location: Edinburgh Central
Job Type: Full-Time | 12 month FTC
Salary: £24,500
Start Date: March 2026
About the Role
We are looking for a proactive and digitally savvy Customer Service Administrator to join our team in the heart of Edinburgh. In this role, you will be the first point of contact for customers reaching out via social media platforms, ensuring timely, professional, and empathetic responses that reflect our brand values.
Key Responsibilities
- Monitor and respond to customer queries across platforms including Facebook, X (Twitter), Instagram, and LinkedIn
- Escalate complex issues to relevant departments while maintaining ownership of the customer journey
- Maintain accurate records of interactions using CRM tools
- Collaborate with marketing and communications teams to ensure consistent messaging
- Identify trends and feedback from social media to help improve customer experience
- Support general administrative tasks within the customer service team
This is a full-time role of 37.5 hours per week working between:
- Monday to Friday: 8am - 8pm
- Saturday and Sunday: 9am - 5pm
You will work one late shift and one weekend shift every four weeks.
What We Are Looking For
- Previous experience in customer service or social media management
- Excellent written communication skills and attention to detail
- Confident using social media platforms and CRM systems
- Ability to work independently and as part of a team
- Calm and professional approach to handling queries and complaints
- Strong organisational and time management skills
Benefits
- Hybrid working options
- Training
- Private healthcare & dental insurance
- Generous share purchase plans
- Electric Vehicle scheme
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Advisor (Social Media) employer: Search Consultancy Ltd
Contact Detail:
Search Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Social Media)
✨Tip Number 1
Get social! Engage with the company on their social media platforms. Comment on their posts, share relevant content, and show your enthusiasm for the brand. This not only gets you noticed but also demonstrates your understanding of their social media presence.
✨Tip Number 2
Practice your responses! Since you'll be handling customer queries, try role-playing different scenarios with a friend. This will help you craft empathetic and professional replies that align with the company's values.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn and ask them about their experiences. This can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Customer Service Advisor (Social Media)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience with social media and customer service, and show us how you embody our brand values in your communication style.
Show Off Your Writing Skills: Since excellent written communication is key for this role, take the time to proofread your application. Use clear, concise language and make sure there are no typos or grammatical errors – we want to see your attention to detail!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can connect with customers on social media, so don’t be afraid to show us your unique voice and approach to customer interactions.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Search Consultancy Ltd
✨Know Your Platforms
Familiarise yourself with the social media platforms mentioned in the job description. Understand their nuances and how customer service is typically handled on each. This will help you demonstrate your digital savvy during the interview.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in previous roles. Highlight your ability to respond empathetically and professionally, as this is crucial for a Customer Service Advisor.
✨Be Ready to Discuss Trends
Think about trends you've noticed in customer feedback on social media. Be prepared to discuss how you would use this information to improve customer experience, showing that you can think critically about the role.
✨Demonstrate Team Collaboration
Since the role involves working with marketing and communications teams, be ready to share experiences where you've successfully collaborated with others. This will show that you can work well in a team environment while also being proactive.
