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For Companies At a Glance
- Tasks: Manage customer queries via email and phone, process orders, and resolve issues.
- Company: Dynamic company in Kilmarnock with a focus on customer satisfaction.
- Benefits: Competitive salary, immediate start, and potential for permanent position.
- Why this job: Join a fast-paced team and make a difference in customer experiences.
- Qualifications: Strong communication skills, empathy, and problem-solving abilities required.
- Other info: Flexible shifts with opportunities for growth in a supportive environment.
The predicted salary is between 23400 - 28600 £ per year.
Overview
Customer Service Advisor — Full Time — Temp to perm — £26,000 — Immediate start. Office based in Kilmarnock.
What will you be doing?
- Managing a customer service inbox and responding to emails
- Taking inbound calls from customers with queries
- Helping customers to process orders online
- Chasing up deliveries and processing refunds
- Liaising with 3rd parties to resolve issues
Shifts
7am-4pm, 10am-7pm, with 1 weekend every 3 (8am-5pm). Peak periods: Extended hours until 10pm.
What do you need?
- Ability to work in a fast paced environment
- Showing empathy and understanding
- Excellent communication verbal and written
- Strong IT skills and able to use multiple systems
- Problem solving and able to prioritise work load
If this sounds like the role for you, apply now!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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Customer Service Advisor employer: Search Consultancy Ltd
Contact Detail:
Search Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you’ve handled queries, processed orders, or resolved issues in the past!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show us your personality and explain why you’re the perfect fit for the Customer Service Advisor role. Don’t forget to mention your empathy and communication skills!
Show Off Your IT Skills: Since we’ll be using multiple systems, it’s important to mention any relevant IT skills in your application. Let us know what software you’re comfortable with and how you’ve used it in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Search Consultancy Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the tasks mentioned in the job description, like managing customer queries and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or helped someone out, and be ready to share those stories during the interview.
✨Demonstrate Problem-Solving Abilities
Employers love candidates who can think on their feet. Prepare to discuss specific situations where you had to solve a problem or prioritise your workload. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them clear and impactful.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your ability to handle customer service challenges. Practice responding to common scenarios, like dealing with an upset customer or managing multiple inquiries at once. This will help you feel more confident and prepared during the actual interview.
