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- Tasks: Deliver 5-star customer service and manage customer journeys in both French and English.
- Company: Join a leading international company with a focus on exceptional service.
- Benefits: Competitive salary of £27,000 and a supportive team environment.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Fluency in French and English, plus strong communication skills.
- Other info: Equal opportunities employer welcoming diverse applicants.
The predicted salary is between 23000 - 30000 £ per year.
A leading international company is seeking a full-time French Speaking Customer Service Advisor to support the growing team. This role involves proactively managing customers' journeys, aiming to retain and expand the customer base by delivering exceptional customer service and ensuring a smooth service.
Key Responsibilities:
- Taking inbound calls and ensuring each customer receives a 5-star experience.
- Working on a shared email inbox and providing supportive and helpful replies.
- Communicating with customers regarding their orders, including delays, delivery timeframes, returns, and faulty products.
- Processing orders and quotes and ensuring same-day responses.
- Resolving product and technical enquiries and making appropriate product recommendations.
- Maintaining accurate and detailed customer account records.
Essential Requirements:
- Fluency in French and fluency in English (both written and verbal).
- The ability to build rapport with customers and provide 5* service.
- Excellent communication and teamwork skills with a positive attitude.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
French Speaking Customer Service Advisor in Blantyre employer: Search Consultancy Ltd
Contact Detail:
Search Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Advisor in Blantyre
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your French! Since this role is all about communication, brush up on your language skills. Try role-playing customer scenarios with a friend to build confidence before the big day.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. We love hearing about those 5-star moments!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we’re rooting for you!
We think you need these skills to ace French Speaking Customer Service Advisor in Blantyre
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being a French Speaking Customer Service Advisor, make sure to highlight your fluency in both French and English. Use examples from your past experiences where you’ve successfully communicated in both languages.
Tailor Your Application: We want to see how you fit into our team! Customise your CV and cover letter to reflect the key responsibilities mentioned in the job description. Mention specific instances where you've delivered exceptional customer service or resolved issues effectively.
Be Personable: Customer service is all about building rapport. In your application, let your personality shine through! Share anecdotes that showcase your positive attitude and teamwork skills, as these are essential for providing that 5-star experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Search Consultancy Ltd
✨Brush Up on Your French
Since this role requires fluency in French, make sure you practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in French to boost your confidence.
✨Know the Company Inside Out
Research the company thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face, such as handling complaints or processing orders. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to provide a 5-star service.
✨Showcase Your Teamwork Skills
This role emphasises teamwork, so be ready to discuss how you've successfully collaborated with others in previous jobs. Share examples that highlight your positive attitude and ability to build rapport with both customers and colleagues.
