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For Companies At a Glance
- Tasks: Engage with customers through calls, assist with debt, and maintain account records.
- Company: Join a multi award-winning financial services company with 15 years of customer service excellence.
- Benefits: Enjoy competitive salary, commission opportunities, and exciting incentives in a vibrant office.
- Why this job: Make a real difference by helping customers while developing your communication skills in a supportive environment.
- Qualifications: Exceptional customer service skills and strong verbal/written communication are essential.
- Other info: Immediate start available; candidates must pass a credit and disclosure check.
Are you ready to make a real difference and take on an exciting challenge? Join a multi award-winning financial services company as they expand their collections team! With nearly 15 years of excellence in customer service and collections, we are offering you the chance to be part of their incredible success story.
Why join us?
As a Customer Service and Collections Advisor, you'll play a crucial role in providing financial support and finding positive solutions to ease customers' financial worries. Here’s what you’ll be doing:
- Engage with clients' customers through outbound calls to assist with outstanding debt.
- Keep detailed account notes in the customer database after each call.
- Deliver top-notch service with a focus on treating customers fairly.
What we’re looking for:
- Exceptional customer service skills from contact centre or face-to-face experience.
- Passion for delivering outstanding customer experiences during every call.
- Strong verbal and written communication skills.
- Confidence and empathy in handling challenging conversations.
Perks and Benefits:
- Positions based in our vibrant Glasgow City Centre office.
- Immediate start with rotational shifts: Monday - Friday (8am - 8pm) and Saturday (9am - 4pm).
- Competitive salary starting at £25K, rising to £26,500 after 2 years.
- Opportunity to earn up to £250 commission each month.
- Exciting incentives like regular prize draws and holiday giveaways.
Ready to join us? All candidates must pass a credit and disclosure check to be eligible for this role. Apply now and become part of a team that truly makes a difference!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Outbound Customer Service employer: SEARCH CONSULTANCY LIMITED
Contact Detail:
SEARCH CONSULTANCY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Service
✨Tip Number 1
Familiarise yourself with the financial services industry, especially in collections. Understanding common challenges customers face can help you engage more effectively during your calls.
✨Tip Number 2
Practice your communication skills by role-playing challenging customer scenarios with a friend or family member. This will boost your confidence and prepare you for real conversations.
✨Tip Number 3
Research our company culture and values. Being able to demonstrate how your personal values align with ours during any discussions can set you apart from other candidates.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
We think you need these skills to ace Outbound Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the key responsibilities and required skills for the Outbound Customer Service position to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in contact centres or face-to-face roles. Use specific examples to demonstrate your exceptional customer service skills and how you've handled challenging conversations.
Showcase Communication Skills: Since strong verbal and written communication skills are crucial for this role, ensure your application reflects this. Use clear and concise language, and consider including a brief example of how you effectively communicated with a customer in a past role.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your passion for delivering outstanding customer experiences. This shows genuine interest in the role and the company.
How to prepare for a job interview at SEARCH CONSULTANCY LIMITED
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, whether it's from a contact centre or face-to-face interactions. Be prepared to share specific examples of how you've successfully handled challenging situations and provided exceptional service.
✨Demonstrate Empathy and Confidence
During the interview, it's crucial to convey your ability to empathise with customers while maintaining confidence. Practice responses to common scenarios where you might need to reassure a customer or handle a difficult conversation.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your communication skills. Practise responding to various customer concerns, focusing on delivering positive solutions and maintaining a calm demeanour.
✨Research the Company and Its Values
Familiarise yourself with the company's mission and values, especially their commitment to treating customers fairly. This knowledge will help you align your answers with what they are looking for in a candidate and demonstrate your genuine interest in the role.
