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- Tasks: Assist customers via phone, live chat, and email in a dynamic contact centre.
- Company: Join a leading online retailer with over 20 years of experience and innovation.
- Benefits: Enjoy hybrid working, a competitive salary, bonuses, and employee discounts.
- Why this job: Be part of a supportive team culture and make a real impact on customer experiences.
- Qualifications: Experience in customer service, excellent communication skills, and attention to detail required.
- Other info: Immediate starts available; flexible working hours with only one Saturday shift every five weeks.
The predicted salary is between 25800 - 25800 £ per year.
Are you looking for a customer service role that is more than just answering the phone? Our retained client is a leading online retailer, with over 20 years of expertise they are true pioneers in what they do and the service they offer their customers. They are now seeking customer service advisers to join the adventure, offering hybrid working you will be based both in their modern Edinburgh city office and the comfort of your own home.
As a customer service advisor you will be offering the highest level of assistance within their Omni-Channel Contact Centre via telephone, live chat and emails to aid the customer through the purchasing journey, whilst liaising with their network partners and suppliers. If you have a passion for doing the right thing, want to be part of a wonderful team culture and have the imagination to do something that little different then we want to speak to you.
Given the nature of this role we are only seeking individuals with the following skill set:
- Experience in customer service, preferably from a call centre or Omni-channel contact centre
- Excellent communication skills
- Ability to multi-task and prioritise workload
- Attention to detail
- Commitment
The starting salary for this position is £25,800 per annum with a host of other perks such as company wide yearly bonus, employee discount scheme for family and friends and even employee loans. Although they operate between Mon - Saturday you would only be required to work 1 Saturday in every 5, and even then it is a 3pm finish and they will even with a full day off. The operating hours are from 8am-5.30pm which are on an 8-hour shift rotational pattern.
They are looking for immediate starts and can interview at very short notice so if you are actively on the market and would like to hear more then please apply now.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Adviser employer: SEARCH CONSULTANCY LIMITED
Contact Detail:
SEARCH CONSULTANCY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. This will help you align your responses during interviews and demonstrate that you share their commitment to providing excellent service.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your customer service skills, particularly in an Omni-channel environment. Highlight situations where you successfully resolved issues or improved customer satisfaction.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or role-playing scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial for a customer service adviser role.
✨Tip Number 4
Research common customer service challenges and solutions relevant to the retail industry. Being knowledgeable about potential issues can set you apart as a proactive candidate who is ready to tackle real-world problems.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially if it's from a call centre or Omni-channel contact centre. Use specific examples to demonstrate your communication skills and ability to multi-task.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your commitment to providing excellent assistance. Mention how you align with the company's values and culture, and express your enthusiasm for the role.
Highlight Relevant Skills: In your application, emphasise your attention to detail and ability to prioritise workload. These are key skills for the role, so provide examples of how you've successfully used them in previous positions.
Be Prompt: Given the high number of candidates, submit your application as soon as possible. Ensure all documents are complete and accurate to stand out in the selection process.
How to prepare for a job interview at SEARCH CONSULTANCY LIMITED
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially if they were in a call centre or Omni-channel environment. Be ready to share specific examples of how you handled challenging situations and provided excellent service.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider preparing answers to common interview questions that showcase your ability to communicate effectively with customers.
✨Emphasise Multi-tasking Abilities
The job requires the ability to multi-task and prioritise workload. Prepare to discuss instances where you successfully managed multiple tasks simultaneously, and how you ensured that each task was completed efficiently.
✨Express Your Commitment and Passion
The company values individuals who are committed and passionate about their work. Be sure to convey your enthusiasm for the role and the company, and explain why you believe in doing the right thing for customers.
