At a Glance
- Tasks: Coordinate diaries for Field Engineers and manage service schedules efficiently.
- Company: Join a growing, ambitious business in Chessington with a friendly team.
- Benefits: Generous salary, bonus scheme, and opportunities for career progression.
- Other info: Enjoy a varied role with ongoing training and support.
- Why this job: Be at the heart of operations and make a real impact in a dynamic environment.
- Qualifications: Experience in scheduling or service coordination is essential.
Service Coordinator Chessington, Surrey (drivers with own vehicle only please due to location) Office Based - Monday–Friday, 8:30am–5:00pm £30-36k + generous bonus scheme + benefits + progression Are you an experienced Service Coordinator, Scheduler or Planner who enjoys being at the centre of a busy operation? This is a fantastic opportunity to join a growing, ambitious business where you’ll play a key role in keeping a UK-wide field service team running smoothly. You’ll be responsible for coordinating the diaries of 5 Field Engineers across the UK, making sure planned visits and reactive call-outs are scheduled efficiently while keeping customers updated throughout. You’ll join a small, friendly team where your contribution will genuinely be noticed. With continued business growth and opportunities to progress, this would suit someone looking for more than just their next scheduling job – you’ll have the chance to develop and build a longer-term career. What will you be doing? * Coordinating and managing the diaries of 5 Field Engineers across the UK * Scheduling planned service visits, maintenance appointments and reactive call-outs * Prioritising workloads and making changes to schedules when urgent jobs arise * Liaising with customers to arrange appointments and provide updates * Providing telephone and email support to customers * Keeping service information accurate and up to date on the CRM system * Processing customer orders and service-related purchase orders * Preparing quotations and gaining customer approval for chargeable work * Monitoring ongoing jobs and repairs through to completion * Ordering parts required by customers and the engineering team * Supporting stock administration and general service coordination * Working closely with the wider team to ensure customers receive a responsive, efficient service What are we looking for? * Previous scheduling, planning or service coordination experience is essential * Experience coordinating Field Service Engineers, technicians, drivers or another mobile workforce would be highly advantageous * Strong organisational skills with the ability to juggle multiple diaries and changing priorities * A confident communicator who is comfortable dealing with customers over the phone and by email * Good attention to detail and strong administration skills * Experience using CRM, scheduling or similar business systems * A proactive approach – you’ll spot problems, think ahead and help keep things moving * Someone who enjoys working as part of a small, busy team * Comfortable working fully office based in Chessington, Monday to Friday Why would you want to work here? * Generous bonus scheme on top of your basic salary * Join a growing business with exciting plans for the future * Genuine progression opportunities for someone who wants to develop * A varied position where no two days will be exactly the same * Plenty of responsibility and the opportunity to make the role your own * Work within a small team where your contribution will be visible and valued * Stable Monday–Friday, 8:30am–5:00pm working hours * Ongoing training and support * A great opportunity to join at an exciting stage of the company’s growth If you’re an experienced Scheduler or Service Coordinator looking for a busy, varied role with progression and the chance to become an important part of a growing business, we’d love to hear from you
Service Coordinator in Chessington employer: Search Beyond Limited
Join a dynamic and ambitious specialist manufacturing business in Mid Kent, where quality craftsmanship is at the heart of everything we do. With a strong focus on employee growth, we offer competitive salaries, overtime opportunities, and a supportive work culture that values meticulous attention to detail. Enjoy benefits like an on-site gym, training and development, and the chance to be part of a team that takes pride in producing exceptional bespoke work.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Chessington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Search Beyond Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Search Beyond Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Search Beyond Limited:Your cover letter is your chance to shine! Tell us why you want to work at Search Beyond Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Search Beyond Limited!
How to prepare for a job interview at Search Beyond Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
