At a Glance
- Tasks: Lead and unify Retail and Telesales teams to drive sales performance.
- Company: Join a values-driven, community-focused business passionate about technology and innovation.
- Benefits: Enjoy a senior leadership role with competitive salary and professional development opportunities.
- Other info: Collaborative culture focused on continuous improvement and responsible selling.
- Why this job: Shape a unified sales organisation and make a real impact on customer satisfaction.
- Qualifications: Strong sales leadership experience and ability to manage multi-channel environments.
The predicted salary is between 59400 - 72600 £ per year.
Our client seeks a Senior Sales Manager to join their team.
Role: Reporting directly to the Chief Commercial Officer, the Senior Sales Manager holds full accountability for sales performance across both Retail and Telesales channels. This is a pivotal leadership role that unifies channel management under one sales model, with direct responsibility for a team of island-based Retail Sales Managers and a Telesales Team Leader. The Senior Sales Manager drives acquisition, revenue, conversion, cross-sell and upsell performance - ensuring the right activity is deployed through the right channel at the right time - while building frontline capability, designing smarter workflows and feeding commercial insight into the wider business.
Key Responsibilities:
- Own Retail and Telesales performance against agreed acquisition, revenue, conversion, cross-sell, upsell and other sales KPIs across all channels and markets.
- Maintain a clear daily, weekly and monthly view of channel performance by team, island and priority product - identifying underperformance quickly and driving corrective action.
- Lead island-based Retail Sales Managers and the Telesales Team Leader as one unified sales organisation, maintaining clear accountability while enabling flexible deployment of activity.
- Develop Telesales as a responsive conversion channel, including web-order follow-up, lead management and lower-complexity sales work.
- Translate commercial targets into clear, motivating channel and team objectives, working with Finance and senior commercial stakeholders on target-setting.
- Review incentive and commission scheme effectiveness and recommend changes that drive the right behaviours and customer outcomes.
- Build manager capability through consistent coaching, one-to-ones, performance management and development planning.
- Ensure sales teams are ready to execute new propositions, pricing, campaigns and customer treatments in partnership with Commercial and Marketing.
- Work with CVM to operationalise retention, renewal, cross-sell and upsell treatments through assisted channels.
- Drive simpler, more consistent workflows across Retail and Telesales, reducing administration and freeing frontline time for customers and conversion.
- Ensure sales operations comply with all regulatory, data-protection, KYC, customer-verification and internal policy requirements.
- Monitor customer feedback, complaints, returns and quality signals alongside sales performance, escalating material risks promptly.
Skills & Experience Required:
- Strong sales leadership experience in a multi-site or multi-channel consumer environment.
- Demonstrable record of delivering acquisition, revenue, conversion and customer targets.
- Strong people leadership, coaching and performance management capability.
- Experience managing Retail, Telesales, contact-centre sales or comparable assisted channels.
- Strong commercial awareness with the ability to interpret channel and customer performance data.
- Experience implementing propositions, campaigns, targets and incentive activity through frontline teams.
- Strong stakeholder management skills across Commercial, Marketing, Customer Operations and support functions.
- Customer-focused approach with a sound understanding of responsible selling and regulated-process requirements.
Highly Desirable:
- Telecoms or subscription-business experience.
- Experience leading teams across multiple island or geographic markets.
- Experience redesigning sales workflows or reallocating activity across channels.
- Experience with sales incentive or commission scheme design.
- Practical experience using AI-enabled sales coaching, lead prioritisation or productivity tools.
Whats on offer:
- A senior leadership role with genuine commercial influence and visibility at CCO level.
- The opportunity to shape a unified sales organisation across multiple channels and markets.
- A values-driven, community-focused business with a passion for technology, innovation and customer satisfaction.
- A collaborative culture that champions continuous improvement, responsible selling and professional development.
Senior Sales Manager in Douglas employer: Search and Select
Search and Select provides a supportive and collaborative work environment that fosters professional growth. Employees have access to training and development opportunities, enhancing their skills and career prospects. The company's focus on employee well-being ensures a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Manager in Douglas
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior Sales Manager at Search and Select, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Search and Select. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior Sales Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior Sales Manager in Douglas
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Search and Select:When writing your cover letter, make sure to tailor your message specifically for Search and Select. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Search and Select
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Search and Select that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Search and Select that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Search and Select’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
