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For Companies At a Glance
- Tasks: Manage and grow high-profile clients while ensuring top-notch customer experience in Google Cloud and AWS.
- Company: Join Searce Inc, a leader in cloud solutions, driving innovation and customer success.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and collaboration.
- Why this job: Be a key player in transforming businesses and making a real impact in the tech industry.
- Qualifications: MBA or Master’s degree with 10+ years of customer-facing experience in tech solutions.
- Other info: Ideal for those passionate about cloud technology and customer success.
The predicted salary is between 48000 - 72000 £ per year.
What are we looking for?
This role entails managing and growing our highest profiled clients whilst providing high level of customer experience across all segments within Google Cloud and AWS. You will be responsible for driving customer outcomes across Onboarding, consumption and risk mitigation. You will be a critical player in driving long-term account success across a portfolio of customers.
Job Responsibilities
- Accelerate customer adoption of solutions and products by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs. Serve as a trusted advisor to customers, deeply understanding their business challenges and objectives.
- Identify and pursue opportunities for cross-selling and upselling within existing customer accounts
- Proactively identify and mitigate potential risks and roadblocks throughout the customer journey. Plan for customer events and launches, partnering with Practice, Engineering, and Cloud Managed Service team/s to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.
- Analyze customer feedback to identify areas for improvement in our products, services, and internal processes. Develop and share best practices and knowledge assets based on successful customer engagements, and contribute to the ongoing development of our customer success methodology and tools.
Qualification
- MBA or Master’s degree in a management, technical, or engineering field with 10+ years of customer-facing experience
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions
- Experience collaborating across business units internally and at large enterprises
- Strong exposure working with the Digital Natives, Startups and Enterprise accounts (in tech/Solution Sales capacity) in The UK
- Experience in application/workload migration to public cloud providers, and translating business requirements into technological solutions
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks
- Excellent communication, presentation, problem solving, and management skills
- Experience in Cloud & IT services pre-sales
- Capabilities to read, understand and execute technical architectures across cloud providers(preferably GCP & AWS)
Searce Inc | Account Manager | London employer: Searce Inc
Contact Detail:
Searce Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Searce Inc | Account Manager | London
✨Tip Number 1
Familiarize yourself with Google Cloud and AWS services. Understanding the technical aspects and features of these platforms will help you engage more effectively with clients and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the cloud computing industry. Attend relevant events, webinars, or meetups to connect with potential colleagues and clients, which can provide valuable insights and opportunities for collaboration.
✨Tip Number 3
Develop your skills in customer relationship management. Being able to build and maintain strong relationships with stakeholders is crucial for success in this role, so consider taking courses or workshops that focus on effective communication and relationship-building.
✨Tip Number 4
Stay updated on industry trends and best practices in cloud adoption and migration. This knowledge will not only enhance your credibility but also enable you to provide valuable insights and recommendations to your clients.
We think you need these skills to ace Searce Inc | Account Manager | London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly with cloud services like Google Cloud and AWS. Emphasize your customer-facing roles and any specific achievements that demonstrate your ability to drive customer success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your understanding of the challenges faced by clients in adopting cloud solutions. Mention specific examples from your past experiences that align with the responsibilities outlined in the job description.
Showcase Technical Knowledge: Demonstrate your understanding of IT operations, cloud migration, and technical architectures in your application. Highlight any relevant certifications or projects that showcase your expertise in these areas.
Highlight Relationship Management Skills: Since the role involves developing strategic relationships with stakeholders, provide examples of how you've successfully managed client relationships in the past. Discuss your approach to understanding customer needs and driving long-term account success.
How to prepare for a job interview at Searce Inc
✨Understand the Customer Journey
Make sure to familiarize yourself with the entire customer journey, from onboarding to risk mitigation. Be prepared to discuss how you would drive customer outcomes and ensure a seamless experience across Google Cloud and AWS.
✨Showcase Your Technical Knowledge
Since the role requires technical guidance, be ready to demonstrate your understanding of cloud technologies, especially GCP and AWS. Prepare examples of how you've successfully managed migrations or implemented solutions in previous roles.
✨Build Strategic Relationships
Highlight your experience in developing strategic relationships with stakeholders. Discuss how you have previously collaborated with various teams to maintain customer momentum and drive feature development.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions about how you would handle potential risks and roadblocks during the customer journey. Prepare specific examples of challenges you've faced and how you successfully navigated them to ensure customer success.
