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For Companies At a Glance
- Tasks: Manage and grow high-profile clients while ensuring top-notch customer experience.
- Company: Join a leading tech firm focused on Google Cloud and AWS solutions.
- Benefits: Enjoy flexible work options, competitive salary, and professional development opportunities.
- Why this job: Be a key player in driving customer success and innovation in the tech industry.
- Qualifications: MBA or Master's degree with 10+ years of customer-facing experience required.
- Other info: Ideal for those passionate about cloud technology and customer engagement.
The predicted salary is between 48000 - 72000 £ per year.
What are we looking for?
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
This role entails managing and growing our highest profiled clients whilst providing high level of customer experience across all segments within Google Cloud and AWS. You will be responsible for driving customer outcomes across Onboarding, consumption and risk mitigation. You will be a critical player in driving long-term account success across a portfolio of customers.
Job Responsibilities
- Accelerate customer adoption of solutions and products by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs. Serve as a trusted advisor to customers, deeply understanding their business challenges and objectives.
- Identify and pursue opportunities for cross-selling and upselling within existing customer accounts
- Proactively identify and mitigate potential risks and roadblocks throughout the customer journey. Plan for customer events and launches, partnering with Practice, Engineering, and Cloud Managed Service team/s to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.
- Analyze customer feedback to identify areas for improvement in our products, services, and internal processes. Develop and share best practices and knowledge assets based on successful customer engagements, and contribute to the ongoing development of our customer success methodology and tools.
Qualification
- MBA or Master’s degree in a management, technical, or engineering field with 10+ years of customer-facing experience
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions
- Experience collaborating across business units internally and at large enterprises
- Strong exposure working with the Digital Natives, Startups and Enterprise accounts (in tech/Solution Sales capacity) in The UK
- Experience in application/workload migration to public cloud providers, and translating business requirements into technological solutions
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks
- Excellent communication, presentation, problem solving, and management skills
- Experience in Cloud & IT services pre-sales
- Capabilities to read, understand and execute technical architectures across cloud providers(preferably GCP & AWS)
#Consulting
Contact Detail:
Searce Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager | London
✨Tip Number 1
Familiarise yourself with Google Cloud and AWS services. Understanding their features and capabilities will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the cloud computing industry. Attend relevant events or webinars to connect with potential colleagues and learn about the latest trends, which can give you an edge during discussions.
✨Tip Number 3
Prepare to discuss your experience with customer success strategies. Be ready to share specific examples of how you've driven customer outcomes and managed relationships in previous roles.
✨Tip Number 4
Research StudySmarter's approach to customer success. Understanding our values and methodologies will allow you to align your answers with what we prioritise, making you a more attractive candidate.
We think you need these skills to ace Account Manager | London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly with cloud services like Google Cloud and AWS. Use specific examples that demonstrate your ability to drive customer outcomes and manage client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your understanding of the challenges faced by clients in the tech industry. Mention how your background aligns with the responsibilities outlined in the job description.
Showcase Relevant Skills: Emphasise your skills in communication, problem-solving, and technical guidance. Provide examples of how you've successfully led projects or initiatives that required collaboration across multiple teams and stakeholders.
Highlight Your Achievements: Include quantifiable achievements in your application, such as successful migrations, increased customer adoption rates, or any awards received. This will help demonstrate your impact in previous roles and your potential value to the company.
How to prepare for a job interview at Searce Inc
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Account Manager, especially in relation to Google Cloud and AWS. Familiarise yourself with customer adoption strategies and how to drive successful outcomes for clients.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing high-profile clients and driving customer success. Highlight specific examples where you've successfully implemented solutions or mitigated risks for customers.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of cloud services, particularly GCP and AWS. Be ready to explain how you can translate business requirements into technical solutions and discuss any relevant projects you've worked on.
✨Prepare Questions
Have insightful questions ready to ask about the company's approach to customer success and their expectations for the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
