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For Companies At a Glance
- Tasks: Manage and grow high-profile clients while ensuring top-notch customer experience.
- Company: Join a leading tech company specializing in Google Cloud and AWS solutions.
- Benefits: Enjoy opportunities for professional growth and collaboration with innovative teams.
- Why this job: Be a key player in driving customer success and shaping business transformations.
- Qualifications: MBA or Master’s degree with 10+ years of customer-facing experience required.
- Other info: Ideal for those passionate about cloud technology and strategic client relationships.
The predicted salary is between 48000 - 72000 £ per year.
What are we looking for?
This role entails managing and growing our highest profiled clients whilst providing high level of customer experience across all segments within Google Cloud and AWS. You will be responsible for driving customer outcomes across Onboarding, consumption and risk mitigation. You will be a critical player in driving long-term account success across a portfolio of customers.
Job Responsibilities
- Accelerate customer adoption of solutions and products by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs. Serve as a trusted advisor to customers, deeply understanding their business challenges and objectives.
- Identify and pursue opportunities for cross-selling and upselling within existing customer accounts
- Proactively identify and mitigate potential risks and roadblocks throughout the customer journey. Plan for customer events and launches, partnering with Practice, Engineering, and Cloud Managed Service team/s to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.
- Analyze customer feedback to identify areas for improvement in our products, services, and internal processes. Develop and share best practices and knowledge assets based on successful customer engagements, and contribute to the ongoing development of our customer success methodology and tools.
Qualification
- MBA or Master’s degree in a management, technical, or engineering field with 10+ years of customer-facing experience
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions
- Experience collaborating across business units internally and at large enterprises
- Strong exposure working with the Digital Natives, Startups and Enterprise accounts (in tech/Solution Sales capacity) in The UK
- Experience in application/workload migration to public cloud providers, and translating business requirements into technological solutions
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks
- Excellent communication, presentation, problem solving, and management skills
- Experience in Cloud & IT services pre-sales
- Capabilities to read, understand and execute technical architectures across cloud providers(preferably GCP & AWS)
#Consulting
Account Manager | London employer: Searce Inc
Contact Detail:
Searce Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager | London
✨Tip Number 1
Familiarize yourself with Google Cloud and AWS services. Understanding the technical aspects and capabilities of these platforms will help you engage more effectively with potential clients and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the cloud computing industry. Attend relevant events, webinars, or meetups to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Develop a strong understanding of customer success metrics. Being able to discuss how you can drive customer outcomes and measure success will set you apart as a candidate who is focused on delivering value.
✨Tip Number 4
Prepare to discuss specific examples of how you've managed client relationships and driven adoption of technology solutions in the past. Highlighting your experience with cross-selling and upselling will show that you can contribute to account growth.
We think you need these skills to ace Account Manager | London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly with cloud services like Google Cloud and AWS. Emphasize your customer-facing roles and any technical expertise that aligns with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your ability to drive adoption of cloud solutions. Mention specific examples of how you've managed client relationships and contributed to their business outcomes.
Showcase Relevant Skills: Clearly outline your skills in communication, problem-solving, and project management. Highlight any experience you have with digital natives, startups, or enterprise accounts, as well as your understanding of IT operations and cloud technologies.
Prepare for Technical Questions: Be ready to discuss your technical knowledge related to cloud services, application migration, and IT architecture. Prepare examples of how you've successfully navigated challenges in these areas to demonstrate your expertise.
How to prepare for a job interview at Searce Inc
✨Showcase Your Technical Knowledge
Since the role requires a strong understanding of cloud services like Google Cloud and AWS, be prepared to discuss your technical expertise. Highlight any relevant experience with application migration, IT operations, and cloud-native development during the interview.
✨Demonstrate Customer-Centric Thinking
This position emphasizes providing high-level customer experience. Share examples of how you've successfully managed client relationships, advocated for their needs, and driven customer outcomes in previous roles.
✨Prepare for Strategic Discussions
You will need to develop strategic relationships and lead business reviews. Be ready to discuss how you have previously created strategic roadmaps and engaged with stakeholders to understand their business challenges.
✨Highlight Cross-Selling and Upselling Experience
The ability to identify opportunities for cross-selling and upselling is crucial. Prepare specific examples of how you've successfully expanded existing accounts and contributed to revenue growth in your past roles.
