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For Companies At a Glance
- Tasks: Manage and grow high-profile clients while ensuring top-notch customer experiences.
- Company: Join a leading tech firm focused on Google Cloud and AWS solutions.
- Benefits: Enjoy flexible work options, competitive salary, and professional development opportunities.
- Why this job: Be a key player in driving customer success and innovation in the tech industry.
- Qualifications: MBA or Master’s degree with 10+ years of customer-facing experience required.
- Other info: Ideal for those passionate about cloud technology and customer engagement.
The predicted salary is between 43200 - 72000 £ per year.
This role entails managing and growing our highest profiled clients whilst providing a high level of customer experience across all segments within Google Cloud and AWS. You will be responsible for driving customer outcomes across onboarding, consumption, and risk mitigation. You will be a critical player in driving long-term account success across a portfolio of customers.
Key responsibilities include:
- Accelerate customer adoption of solutions and products by leading the implementation journey.
- Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Identify and pursue opportunities for cross-selling and upselling within existing customer accounts.
- Proactively identify and mitigate potential risks and roadblocks throughout the customer journey.
- Plan for customer events and launches, partnering with Practice, Engineering, and Cloud Managed Service teams to ensure customer success during critical moments.
- Work with customers and Support to guide issues/escalations to resolution.
- Analyze customer feedback to identify areas for improvement in our products, services, and internal processes.
- Develop and share best practices and knowledge assets based on successful customer engagements, and contribute to the ongoing development of our customer success methodology and tools.
Qualifications:
- MBA or Master’s degree in a management, technical, or engineering field with 10+ years of customer-facing experience.
- Experience collaborating across business units internally and at large enterprises.
- Strong exposure working with Digital Natives, Startups, and Enterprise accounts (in tech/Solution Sales capacity) in the UK.
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Excellent communication, presentation, problem-solving, and management skills.
- Experience in Cloud & IT services pre-sales.
- Capabilities to read, understand, and execute technical architectures across cloud providers (preferably GCP & AWS).
Account Executive - Asset Management employer: Searce Inc
Contact Detail:
Searce Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive - Asset Management
✨Tip Number 1
Familiarise yourself with Google Cloud and AWS services. Understanding their offerings will not only help you in conversations with potential clients but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the asset management and cloud services sectors. Attend industry events or webinars to connect with key players and gain insights that could be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting your experience with onboarding, risk mitigation, and upselling can set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in cloud technology and asset management. Being knowledgeable about current developments will show your passion for the industry and your readiness to contribute to our team.
We think you need these skills to ace Account Executive - Asset Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in cloud services like Google Cloud and AWS. Emphasise your customer-facing roles and any achievements in driving customer success.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role by discussing how your background aligns with the responsibilities outlined in the job description. Mention specific experiences where you've successfully managed client relationships and driven outcomes.
Showcase Technical Knowledge: Given the technical nature of the role, include examples of your familiarity with IT operations, cloud-native applications, and any relevant technical architectures. This will show that you can effectively communicate with both technical and non-technical stakeholders.
Highlight Problem-Solving Skills: Provide examples in your application that illustrate your problem-solving abilities, especially in mitigating risks and overcoming challenges in customer journeys. This will demonstrate your proactive approach to ensuring customer success.
How to prepare for a job interview at Searce Inc
✨Showcase Your Technical Knowledge
Given the technical nature of the role, it's crucial to demonstrate your understanding of cloud services, particularly Google Cloud and AWS. Be prepared to discuss specific projects where you've implemented these technologies and how they benefited your clients.
✨Highlight Customer Success Stories
Prepare examples of how you've successfully managed client accounts in the past. Focus on instances where you drove customer outcomes, mitigated risks, or facilitated business transformations. This will showcase your ability to deliver high levels of customer experience.
✨Demonstrate Cross-Functional Collaboration
This role requires working across various teams. Be ready to discuss how you've collaborated with different business units in previous roles. Highlight any experiences where you led initiatives that required input from multiple stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios where you've had to identify and mitigate risks during a project. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
