At a Glance
- Tasks: Build and shape customer success processes for ambitious European startups.
- Company: Join Seapoint, a fintech startup revolutionising financial management for startups.
- Benefits: Competitive salary, equity, flexible working, and learning opportunities in fintech and AI.
- Other info: Work alongside industry veterans from Stripe, Wise, and more in a dynamic environment.
- Why this job: Make a real impact by helping startups succeed with innovative financial solutions.
- Qualifications: Experience in building customer success processes and a passion for supporting startups.
The predicted salary is between 36000 - 60000 £ per year.
Seapoint is building the financial home for European startups and scale-ups. We're an AI-powered business account that handles everything from payroll and expenses to invoice payments and reporting — all in one place.
Founded by Sean Mullaney (former European CIO at Stripe) and a team of alumni from Stripe, Wise, Wayflyer, Nubank and Tide, we've just raised $3 million in pre-seed funding led by Frontline Ventures. After nine months of building, we're now in private beta with dozens of VC-backed startups who are finally getting the bird's-eye view of their finances they've always needed.
The problem we're solving is real: European startups are stuck between neobanks (too small) and traditional corporate banking (too big). They're juggling 4–6 different financial products, running processes manually, and earning no interest on cash deposits. We're changing that with AI automation that handles the tedious financial work — so founders can focus on building their businesses instead of managing spreadsheets.
About the role: We're hiring our Founding Customer Success Manager to build the customer success function from the ground up at Seapoint. You'll work directly with founders and finance teams from Europe's most ambitious startups helping them onboard, succeed, and scale with Seapoint. This is not a traditional CSM role. You'll be both strategic and hands-on: designing processes, defining metrics, shaping our customer experience, and ensuring every startup we work with becomes a passionate advocate for Seapoint.
In your first 12 months, you will:
- Build and own our customer success foundation across onboarding, engagement, and retention processes from scratch
- Work directly with founders and finance leads to help them get the most value from Seapoint
- Design and deliver smooth onboarding experiences, ensuring customers get to first value quickly and confidently
- Capture customer feedback and translate insights into product improvements by working closely with Product and Engineering
- Define key success metrics (activation, adoption, NPS, expansion) and set up early systems to track them
- Build scalable support and enablement materials (guides, videos, help centre content, playbooks)
- Act as the voice of the customer to ensure every decision across product and GTM reflects our users' needs
What we're looking for:
- You've worked in 0→1 environments before, building or scaling customer success processes from scratch with limited resources and a small team.
- You have a strong passion for helping founders and finance teams succeed, and you understand their pain points and motivations deeply.
- You're customer-obsessed, proactive, empathetic, and able to turn complex problems into simple solutions.
- You bring experience in B2B, SaaS, or fintech, ideally supporting startups or high-growth companies.
- You're analytical and data-driven, comfortable defining success metrics and using insights to improve customer outcomes.
- You're independent and resourceful, able to build playbooks, processes, and tools from scratch.
- You're an excellent communicator: clear, thoughtful, and confident across email, video, and live conversations.
What we offer:
- Competitive salary with meaningful equity in a fast-growing fintech startup
- Work directly with experienced founders and operators from Stripe, Tide, Wise, Nubank, Wayflyer and other fintech unicorns
- Front-row seat to building category-defining financial infrastructure for Europe's startup ecosystem
- Flexible hybrid working from our London base
- Budget for events, networking, and community building activities
- Learning and development opportunities in fintech and AI
Founding CSM in London employer: Seapoint
Seapoint is an exceptional employer for those looking to make a significant impact in the fintech space. With a competitive salary and meaningful equity, employees enjoy a flexible hybrid working environment from our London base, alongside opportunities for professional growth through learning and development in cutting-edge fintech and AI. Our vibrant work culture fosters collaboration with experienced founders and operators, ensuring that every team member plays a crucial role in shaping the future of financial infrastructure for Europe's startups.
StudySmarter Expert Advice🤫
We think this is how you could land Founding CSM in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Seapoint. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Seapoint before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Founding CSM in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Seapoint:Your cover letter is your chance to shine! Tell us why you want to work at Seapoint specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Seapoint!
How to prepare for a job interview at Seapoint
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
