Case Manager

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar\’s network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Job Title

Case Manager

Department

Integrated Care – Care Management 664

Position Summary

The Care Management (CM) Case Manager is a member of the interdisciplinary care management team and is responsible for providing support to patients and families, and technical or caseload support to the care management team. This individual will demonstrate strong computer skills and an aptitude towards learning multiple computer applications. The case manager will be instrumental in providing support to the care management team by assisting with documentation within the electronic record and any other database pertaining to provision of care management services. The CM Case Manager will be responsible for conducting outreach and engagement activities to inform potential clients of eligibility for the Health Homes program. As directed by the Care Manager (or designee) the CM Case Manager will meet with potential clients in their home, community, or clinic, and will assist them with understanding services available through the Health Homes and Sea Mar Identified Care Management programs . As an advocate for those with chronic conditions, this person will have a general understanding of common chronic conditions, and the emotional issues that can come from these conditions. The case manager has an ability to work on behalf of the client under the direction of the Care Manager, and support the client in working towards goals set with the Integration Specialist or Care Management RN The CM Case Manager works with healthcare professionals within a variety of organizations (e.g. hospitals, government agencies, insurance plans) in order to help coordinate services for clients. They are aware of the scope of his or her own expertise and that of others, and works well within those parameters.

Duties and Responsibilities

As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is supports their patients and aims to achieve industry-leading, client-centered, culturally-aware services. Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by: Job Description

· Understanding and empathizing with client needs

· Demonstrating a high level of integrity

· Exhibiting compassion and commitment

· Advocating for social justice

· Taking pride in individual work as well as that of the team

· Continually learning to stay current with industry standards, best practices and technology As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The CM Case Manager assists the care management team in the following areas:

· Assists with maintaining records and assists with administrative work as assigned by Care Manager.

· Provides care coordination support to assigned patients. These services may include linking patients to Sea Mar CHC and community resources, or directly providing assistance to the patient to obtain and/or maintain housing, income, employment, medical and behavioral health treatment, activities of daily living, and meaningful social activities in the community.

· Conducts outreach and engagement activities via telephone and in person Develops knowledge of community resources (financial, vocational, social, cultural, spiritual, etc.) and methods to help patients to access services and resources as appropriate.

· Advocates for patients across systems.

· Participates in case consults with care management team.

· Attends and participates in other agency or community meetings as directed.

· Collaborates with clinic staff, to coordinate care for Health Home/ Care Management clients.

· Keeps the Care Manager and team informed of any potential problems in a timely manner.

· Completes daily documentation of all patient care management activities performed.

· Performs any other duties or special projects as assigned by Care Manager.

ORGANIZATIONAL RESPONSIBILITIES

· Maintains quality professional standards in all areas of work, so that the goals of the agency can be achieved.

· Follows Sea Mar safety procedures, including required tests and drills.

· Follows all of Sea Mar’s building security procedures.

· Presents a professional image to all patients, the public, and staff at all times, both in person and on the telephone.

· Understands HIPAA compliance measures and maintains strict confidentiality in all work related areas.

· Handles all patient information and patient activities in a confidential manner in keeping with Sea Mar policies.

· Participates in staff and program meetings, including consultation, supervision, and professional training sessions, as required by Care Manager.

· Maintains all records, reports and forms in accordance with Sea Mar procedures and contract requirements in a timely manner; performs the duties required by Sea Mar policies.

· Holds a valid Washington State Driver’s License and owns or has access to an insured vehicle.

· Must be comfortable yet professional in the client’s home setting with ability to set and maintain personal boundaries. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The ability to work effectively with all persons and groups with an open mind towards cultural differences and knowledge of cultures.

· The person in this position must be of good character and able to maintain the understanding, physical health, emotional stability and personality suited to meet the physical, mental, emotional, and social needs of the population served.

· Must have good organizational and communication skills and demonstrate professionalism and appropriate boundaries in all interactions.

· The person in this position shall have no history or evidence of alcohol or other drug misuse for a period of three (3) years prior to the date of employment at the facility, and no misuse of alcohol or other drugs while employed at this facility.

· This individual cannot be a person who has been convicted of a felony within the last seven years or ever been convicted of assault, abuse, fraud, or crimes that have brought harm to another financially, emotionally, or physically.

· This person must have a valid driver license, proof of auto insurance and a vehicle safe for daily use. Prior to hire this person must submit a driver’s abstract demonstrating that s/he is safe to drive as deemed by Sea Mar’s Health and Safety/Compliance Officer. Within the course of employment, a current driver’s abstract may be requested.

LANGUAGE SKILLS

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

· Ability to write routine reports and correspondence.

· Ability to speak effectively before groups of customers or employees of organization. Education and Experience, Certificates, Licenses, Registrations, and Medical Screening

EDUCATION and/or EXPERIENCE

· Must be a High School Graduate or equivalent; Bachelor’s degree preferred.

· Must have experience working with people with diverse cultural and socio-economic backgrounds

· Prefer education and/ or experience with working with individuals with chronic conditions. · Prefer one year paid or volunteer experience providing medical, social service or behavioral health case management or care coordination.

ADDITIONAL REQUIREMENTS

· This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.

· Must have a valid driver’s license and proof of auto insurance.

· Must complete a pre-hire and annual TB test screening.

· Annual employee health screening required

· Annual influenza vaccine required. Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear a mask at all times during the flu season.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The CM Case Manager position will work in a variety of settings (on-site and off-site) to meet with patients and clients. Work situations, environments and conversations will vary based on the individuals in which the position works with throughout the work day. The position may work off-site to complete required duties and responsibilities. The position will work with other Sea Mar employees, members of the community, various community organizations and representatives and Sea Mar patients and clients on a day-to-day basis. The position is rarely isolated from interacting with other individuals. The CM Case Manager position does not require working outside traditional Sea Mar operating hours (MondayFriday 8:00am-5:00pm).

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Hourly – Hourly Plan, 22.40 USD Hourly

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar\’s network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Job Title

Case Manager

Department

Integrated Care – Care Management 664

Position Summary

The Care Management (CM) Case Manager is a member of the interdisciplinary care management team and is responsible for providing support to patients and families, and technical or caseload support to the care management team. This individual will demonstrate strong computer skills and an aptitude towards learning multiple computer applications. The case manager will be instrumental in providing support to the care management team by assisting with documentation within the electronic record and any other database pertaining to provision of care management services. The CM Case Manager will be responsible for conducting outreach and engagement activities to inform potential clients of eligibility for the Health Homes program. As directed by the Care Manager (or designee) the CM Case Manager will meet with potential clients in their home, community, or clinic, and will assist them with understanding services available through the Health Homes and Sea Mar Identified Care Management programs . As an advocate for those with chronic conditions, this person will have a general understanding of common chronic conditions, and the emotional issues that can come from these conditions. The case manager has an ability to work on behalf of the client under the direction of the Care Manager, and support the client in working towards goals set with the Integration Specialist or Care Management RN The CM Case Manager works with healthcare professionals within a variety of organizations (e.g. hospitals, government agencies, insurance plans) in order to help coordinate services for clients. They are aware of the scope of his or her own expertise and that of others, and works well within those parameters.

Duties and Responsibilities

As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is supports their patients and aims to achieve industry-leading, client-centered, culturally-aware services. Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by: Job Description

· Understanding and empathizing with client needs

· Surpassing client expectations

· Demonstrating a high level of integrity

· Exhibiting compassion and commitment

· Advocating for social justice

· Taking pride in individual work as well as that of the team

· Continually learning to stay current with industry standards, best practices and technology As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The CM Case Manager assists the care management team in the following areas:

· Assists with maintaining records and assists with administrative work as assigned by Care Manager.

· Provides care coordination support to assigned patients. These services may include linking patients to Sea Mar CHC and community resources, or directly providing assistance to the patient to obtain and/or maintain housing, income, employment, medical and behavioral health treatment, activities of daily living, and meaningful social activities in the community.

· Conducts outreach and engagement activities via telephone and in person Develops knowledge of community resources (financial, vocational, social, cultural, spiritual, etc.) and methods to help patients to access services and resources as appropriate.

· Advocates for patients across systems.

· Participates in case consults with care management team.

· Attends and participates in other agency or community meetings as directed.

· Collaborates with clinic staff, to coordinate care for Health Home/ Care Management clients.

· Keeps the Care Manager and team informed of any potential problems in a timely manner.

· Completes daily documentation of all patient care management activities performed.

· Performs any other duties or special projects as assigned by Care Manager.

ORGANIZATIONAL RESPONSIBILITIES

· Maintains quality professional standards in all areas of work, so that the goals of the agency can be achieved.

· Follows Sea Mar safety procedures, including required tests and drills.

· Follows all of Sea Mar’s building security procedures.

· Presents a professional image to all patients, the public, and staff at all times, both in person and on the telephone.

· Understands HIPAA compliance measures and maintains strict confidentiality in all work related areas.

· Handles all patient information and patient activities in a confidential manner in keeping with Sea Mar policies.

· Participates in staff and program meetings, including consultation, supervision, and professional training sessions, as required by Care Manager.

· Maintains all records, reports and forms in accordance with Sea Mar procedures and contract requirements in a timely manner; performs the duties required by Sea Mar policies.

· Holds a valid Washington State Driver’s License and owns or has access to an insured vehicle.

· Must be comfortable yet professional in the client’s home setting with ability to set and maintain personal boundaries. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The ability to work effectively with all persons and groups with an open mind towards cultural differences and knowledge of cultures.

· The person in this position must be of good character and able to maintain the understanding, physical health, emotional stability and personality suited to meet the physical, mental, emotional, and social needs of the population served.

· Must have good organizational and communication skills and demonstrate professionalism and appropriate boundaries in all interactions.

· The person in this position shall have no history or evidence of alcohol or other drug misuse for a period of three (3) years prior to the date of employment at the facility, and no misuse of alcohol or other drugs while employed at this facility.

· This individual cannot be a person who has been convicted of a felony within the last seven years or ever been convicted of assault, abuse, fraud, or crimes that have brought harm to another financially, emotionally, or physically.

· This person must have a valid driver license, proof of auto insurance and a vehicle safe for daily use. Prior to hire this person must submit a driver’s abstract demonstrating that s/he is safe to drive as deemed by Sea Mar’s Health and Safety/Compliance Officer. Within the course of employment, a current driver’s abstract may be requested.

LANGUAGE SKILLS

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

· Ability to write routine reports and correspondence.

· Ability to speak effectively before groups of customers or employees of organization. Education and Experience, Certificates, Licenses, Registrations, and Medical Screening

EDUCATION and/or EXPERIENCE

· Must be a High School Graduate or equivalent; Bachelor’s degree preferred.

· Must have experience working with people with diverse cultural and socio-economic backgrounds

· Prefer education and/ or experience with working with individuals with chronic conditions. · Prefer one year paid or volunteer experience providing medical, social service or behavioral health case management or care coordination.

ADDITIONAL REQUIREMENTS

· This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.

· Must have a valid driver’s license and proof of auto insurance.

· Must complete a pre-hire and annual TB test screening.

· Annual employee health screening required

· Annual TB test required

· Annual influenza vaccine required. Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear a mask at all times during the flu season.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The CM Case Manager position will work in a variety of settings (on-site and off-site) to meet with patients and clients. Work situations, environments and conversations will vary based on the individuals in which the position works with throughout the work day. The position may work off-site to complete required duties and responsibilities. The position will work with other Sea Mar employees, members of the community, various community organizations and representatives and Sea Mar patients and clients on a day-to-day basis. The position is rarely isolated from interacting with other individuals. The CM Case Manager position does not require working outside traditional Sea Mar operating hours (MondayFriday 8:00am-5:00pm).

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Hourly – Hourly Plan, 22.40 USD Hourly

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.
• We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

Sea Mar is an equal opportunity employer.

Please visit our website to learn more about us at www.seamar.org. You may also apply thru our Career page at this link.

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