Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and develop modern IT services in a dynamic hybrid environment.
- Company: Join Sealey, a leading UK distributor of tools and equipment since 1978.
- Benefits: Enjoy up to 25 days holiday, pension scheme, health cash plan, and staff discounts.
- Other info: Exciting career growth opportunities in a supportive and innovative workplace.
- Why this job: Make a real impact by enhancing technology for 400 staff in a collaborative setting.
- Qualifications: Strong knowledge of Microsoft Intune and experience with Windows Server and Azure.
The predicted salary is between 30000 - 40000 £ per year.
Here at Sealey, we are seeking a highly capable IT Support Technician, based on site at our Bury St Edmunds offices, to help deliver secure, reliable, and modern IT services across a cloud first but hybrid environment. This role provides support to approximately 400 staff across the organisation. You will play a key role in supporting and developing our technology landscape, with a strong emphasis on Microsoft Intune, Microsoft 365, Azure services, and industry standard cyber security tools, while also supporting our remaining on premises Windows Server infrastructure. In return, you will receive a competitive salary, plus benefits.
Responsibilities as our IT Support Technician will include:
- Cloud & Device Management
- Administer and optimise Microsoft Intune, including profiles, compliance, baselines, and application deployment.
- Manage full device lifecycle with Autopilot and support MDM for mobiles/tablets.
- Maintain approved applications deployed via Intune, RMM tools, and Microsoft 365.
- Infrastructure & Cloud Services
- Support hybrid infrastructure across Azure IaaS and on prem Windows Server.
- Manage core services: Group Policy, DNS, DHCP, AD, and RSAT.
- Assist with infrastructure modernisation, cloud migration, and upgrades.
- Cyber Security & Risk Management
- Support cyber operations using Microsoft 365 Defender and Mimecast.
- Enforce compliance, support Zero Trust principles, and maintain security documentation.
- Promote cyber awareness and best practice across the organisation.
- User Support
- Deliver high quality, customer focused BAU support through ITSM processes.
- Provide clear communication, support cloud service adoption, and maintain user documentation.
- Networking
- Assist with deployment and maintenance of firewalls, switches, wireless solutions, and secure remote access.
- Contribute to improving network performance, resilience, and security.
What we’re looking for in our IT Support Technician:
- Strong knowledge of Microsoft Intune (device management, compliance, security baselines, Autopilot, app deployment).
- Good understanding of Entra ID / Azure Active Directory, Conditional Access, identity governance, and cloud authentication.
- Experience supporting Windows 11 in a modern, cloud managed environment.
- Familiarity with Azure IaaS principles: VMs, storage, networking, monitoring.
- Hands on experience with Windows Server (2012+), including Group Policy, DNS, DHCP, Active Directory, and RSAT tools.
- Experience using cyber security tools such as Microsoft 365 Defender and Mimecast.
- Understanding of networking fundamentals including VLANs, firewalls, routing, and wireless systems.
- Experience supporting Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
- Ability to create accurate documentation, diagrams, and configuration guides.
Benefits our IT Support Technician will receive:
- Holidays rising to 25 days (after qualifying period) + public holidays.
- Pension scheme.
- Life assurance scheme.
- Health cash plan.
- Staff discount on Sealey and Dellonda products.
- Free on-site parking.
If you are interested in becoming a IT Support Technician and you feel your skill sets match the above criteria then click apply now, we’d love to hear from you!
IT Support Technician in Bury St Edmunds employer: Sealey Group
Contact Detail:
Sealey Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Bury St Edmunds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sealey. Understand their products and values, and think about how your skills can help them deliver top-notch IT support. This shows you’re genuinely interested and not just another applicant.
✨Tip Number 2
Practice makes perfect! Brush up on your technical knowledge, especially around Microsoft Intune and Azure services. Be ready to discuss your hands-on experience with these tools, as they’re key for the role. We want to see that you can walk the walk, not just talk the talk!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be prepared to tackle some hypothetical scenarios or technical challenges. Think out loud and demonstrate your thought process. This will help us see how you approach issues and find solutions.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in our minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace IT Support Technician in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Microsoft Intune, Azure services, and any relevant cyber security tools. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at Sealey. Keep it concise but engaging – we love a good story!
Showcase Relevant Experience: When filling out your application, be sure to showcase your hands-on experience with Windows Server and cloud environments. Mention specific projects or tasks you've completed that relate to the responsibilities listed in the job description.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, we can't wait to hear from you!
How to prepare for a job interview at Sealey Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Intune, Azure services, and Windows Server. Be ready to discuss how you've used these tools in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in a timely manner. Think about times when you had to troubleshoot under pressure and how you communicated with users to keep them informed throughout the process.
✨Understand Cyber Security Principles
Since cyber security is a key part of the role, be prepared to talk about your experience with tools like Microsoft 365 Defender and Mimecast. Highlight your understanding of Zero Trust principles and how you've promoted cyber awareness in previous positions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current IT projects, team dynamics, or how they approach cloud migration. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.