At a Glance
- Tasks: Handle customer queries, process orders, and provide top-notch service.
- Company: Join Sealey, a leading UK distributor of tools and equipment since 1978.
- Benefits: Enjoy competitive salary, 22-25 days holiday, health cash plan, and staff discounts.
- Other info: Comprehensive training and excellent career growth opportunities await you.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Previous customer service experience and basic Microsoft Office skills required.
The predicted salary is between 22000 - 26000 £ per year.
Here at Sealey, we are seeking to recruit a Customer Service Advisor to join our team based in Bury St Edmunds, Suffolk. You will join us on a permanent basis and in return, you will receive a competitive salary plus benefits.
The Company
Would you like to work for one of the UK's leading hand, power tool, and equipment distributors? Established since 1978, Sealey are the preferred choice for the trade within the automotive, agricultural, motorcycle, industrial and engineering market sectors. This is an office-based role.
Responsibilities as our Customer Service Advisor will include:
- Handling all incoming customer emails
- Dealing with customer queries and general enquiries
- Order processing
- General administration; handling claims with carrier companies, booking customer collections, responding to emailed enquiries
- Providing a first-class service to our wide customer base
What we're looking for in our Customer Service Advisor:
- Previous customer service experience in an office-based environment
- Prior experience of using Microsoft Office packages at a basic level, in particular Outlook and Excel, is essential
- Excellent communication skills
- Organised and a good eye for detail
- The ability to work under pressure
- The ability to work as part of a team but also on your own initiative
Benefits our Customer Service Advisor will receive:
- Comprehensive training on our telephone and computer systems and business processes
- 22 days holiday rising to 25 days after qualifying period (pro-rata for part-time hours), plus Public Holidays
- Pension scheme
- Life assurance scheme
- Health cash plan
- Staff discount on Dellonda and Sealey products
- Free on-site parking
If you are interested in becoming a Customer Service Advisor and you feel your skill sets match the above criteria then click 'apply' now, we'd love to hear from you!
Customer Service Advisor in Bury St Edmunds employer: Sealey Group
At Sealey, we pride ourselves on being a leading employer in the hand and power tool distribution sector, offering our Customer Service Advisors a supportive work environment in Bury St Edmunds. With comprehensive training, generous holiday allowances, and a strong focus on employee well-being through health plans and life assurance, we foster a culture of growth and teamwork that empowers our staff to excel in their roles. Join us to be part of a dedicated team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bury St Edmunds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sealey Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sealey Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Bury St Edmunds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sealey Group:Your cover letter is your chance to shine! Tell us why you want to work at Sealey Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sealey Group!
How to prepare for a job interview at Sealey Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
