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- Tasks: Provide on-site and remote technical support, installation, and maintenance of equipment.
- Company: Join a leading company in the packaging industry with a focus on innovation.
- Benefits: Competitive salary, overtime pay, company car, laptop, and generous holiday allowance.
- Why this job: Make a real difference by ensuring customer satisfaction and working with cutting-edge technology.
- Qualifications: Strong mechanical knowledge, problem-solving skills, and excellent communication abilities required.
- Other info: Dynamic role with travel opportunities and potential for career growth.
The predicted salary is between 30000 - 40000 £ per year.
You will be responsible for providing on-site and remote technical support, installation, commissioning, maintenance, and repair of company equipment at customer sites. You will cover work in the South West and South Wales, with travel throughout the UK as required. This role ensures high levels of customer satisfaction; therefore, we are looking for a self-motivated, professional, reliable, and customer-focused person, who has strong attention to detail and commitment to quality with the ability to remain calm under pressure and adapt to changing schedules.
Responsibilities:
- Install, configure, and commission equipment of systems at customer sites.
- Conduct functional testing to ensure equipment performance meets specifications.
- Provide customer training on correct operation and maintenance.
- Perform scheduled preventative maintenance to minimise equipment downtime.
- Diagnose faults, troubleshoot issues, and carry out effective repairs.
- Document all service activities accurately using ServiceMax.
- Act as the first point of contact for technical issues on-site.
- Provide clear guidance to customers regarding equipment operation and fault diagnosis.
- Escalate complex technical issues to senior engineers or technical support when required.
- Evaluate customer needs, define their expectations, plan and organise service, maintenance or installation work.
- Complete service reports and training documentation in a timely and accurate manner using ServiceMax.
- Maintain records of equipment performance, recurring issues, and recommended improvements.
- Provide feedback to engineering and product teams to support continuous improvement.
- Maintain open communication with Sales to ensure all information involving projects and customer activities is communicated.
- Manage specific projects as Team Leader or Team Member, ensuring timely progress for projects, reviewing and approving relevant documentation, analysing data regarding equipment performance, maintenance, replacements, corrective actions, customer needs and other project elements, and planning the most efficient execution of maintenance and installations.
- Comply with all company health and safety policies, risk assessments, and site-specific safety procedures.
- Ensure all work is performed in accordance with technical standards and regulatory requirements.
- Maintain company tools, equipment, and vehicles in good working order.
- Maintain up-to-date knowledge of all technical aspects of Sealed Air’s packaging systems.
Requirements:
- Strong Pneumatic and Mechanical knowledge.
- Experience in field service, maintenance, or installation of technical equipment/machinery.
- Strong diagnostic and problem-solving skills.
- Ability to read and interpret technical drawings.
- Excellent communication and customer service skills.
- Willingness to work independently and travel extensively throughout the UK, with overnight stays when required/at short notice along with very occasional weekends.
- Confident to train customers on machinery, deal with customers in a breakdown situation and build strong customer relationships.
- Be computer literate with windows-based programs.
- Full UK drivers licence.
- Knowledge of PLCs and robotics.
- Experience in automation, packaging, industrial machinery, or similar sectors.
- Experience with label software packages, ZPL files.
What you will get:
- Competitive salary plus weekend overtime and performance bonuses.
- Company car, laptop and mobile phone.
- 25 days paid holiday with 5 additional days awarded for long service.
Field Service Engineer in Gloucester employer: Sealed Air Corporation
Contact Detail:
Sealed Air Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to field service engineering. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along a portfolio of your work or examples of projects you've completed. This can really impress potential employers and give them a clear idea of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Field Service Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field service, maintenance, and installation. We want to see how your skills match the job description, so don’t be shy about showcasing your pneumatic and mechanical knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your strong diagnostic skills and customer service experience, and let us know how you handle pressure and adapt to changing schedules.
Show Off Your Technical Skills: We love candidates who can read and interpret technical drawings! Make sure to mention any experience with PLCs, robotics, or automation. This will help us see that you’re ready to tackle the technical challenges of the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Sealed Air Corporation
✨Know Your Stuff
Make sure you brush up on your pneumatic and mechanical knowledge. Be ready to discuss your experience with field service, maintenance, or installation of technical equipment. Familiarise yourself with common issues and solutions in the industry, as well as any relevant technical drawings.
✨Show Off Your Customer Skills
Since this role is all about customer satisfaction, be prepared to share examples of how you've successfully dealt with customers in the past. Highlight your communication skills and how you've built strong relationships, especially in high-pressure situations.
✨Be Ready for Problem-Solving
Expect to face some hypothetical scenarios during the interview. Practice articulating your thought process when diagnosing faults or troubleshooting issues. Show them that you can remain calm under pressure and adapt to changing schedules.
✨Get Familiar with ServiceMax
Since you'll be documenting service activities using ServiceMax, it’s a good idea to understand how it works. If you have experience with similar software, mention it! Being tech-savvy will definitely give you an edge.