At a Glance
- Tasks: Provide outstanding concierge service and connect with customers at our iconic lidos.
- Company: Join a vibrant team at South Downs Leisure, promoting health and community.
- Benefits: Competitive pay, staff perks, birthday off, and full training provided.
- Other info: Be part of an inclusive team that values growth and support.
- Why this job: Make a real impact in your community while enjoying a fun work environment.
- Qualifications: Experience in customer service and a passion for health and fitness.
The predicted salary is between 24960 - 30000 £ per year.
We’re on the lookout for friendly and confident customer service focused people to provide an outstanding concierge service. Based at Canary Wharf site, you’ll be meeting customers as they visit the site, providing them with their cleaned and refreshed Wet Suits. We are looking for people with experience of customer service at the highest level and who have a passion for health and wellbeing. Think community vibes and healthy living - our iconic lidos - Canary Wharf, Hilsea Lido and Sea Lanes are the ultimate destinations for health, fitness, fun, and training. From sun-soaked swims to community events and family days out, they’re places where people connect, recharge, and create lasting memories. Now, we need you to help more people discover the benefits of being part of our community and turn their visits into long-term commitments.
What your day will look like:
- Every day will bring new energy and fresh faces, but your goal stays the same: connect with our customers and provide them with a first class experience in all aspects of their visit.
- Drive Safety and Customer Satisfaction
- Ensure customers are warmly welcomed using your skills and experience.
- Encourage repeat visitor usage by providing excellent customer interaction to users.
- Engage with all customers, whether new or regular.
- Create an environment where customers feel comfortable to ask.
- Work alongside the retention team to achieve overall sales and attrition targets.
- Be the Voice of South Downs Leisure
- Deliver a friendly, professional customer experience and make every conversation count either in person or via emails.
- Ensure a high level of customer service is maintained by being helpful, courteous, and knowledgeable about products available across South Downs Leisure sites.
- Create a fun and active environment so all users feel comfortable and engaged while visiting the site.
- Build real relationships that lead to long-term, happy members.
- Drive membership through special open days and promotions.
- Support the Team and Community
- Work closely with colleagues across the business to ensure a smooth customer journey.
- Share ideas to develop the customer journey.
- Be ready to get involved at outreach events and in community networking.
- Undertake basic financial administration duties such as processing invoices.
- Complete daily reconciliation of tills and banking to ensure a smooth customer experience.
What We’re Looking For
- Your Energy
- A natural people person who enjoys talking, connecting, and inspiring people.
- Motivated by providing a safe and welcoming environment for all customers, where they can feel comfortable and safe when attending the site and facilities.
- Passionate about health, fitness, and building a community.
- Your Experience
- Direct customer service experience on various channels and/or face to face.
- Confident with interacting with customers in both friendly and assertive situations.
- Health and safety understanding.
- Administrative knowledge and/or experience.
- Your Approach
- Welcoming and approachable.
- Positive, and confident in your abilities.
- A team player who supports others.
- Independent and able to stay motivated when working alone.
What You’ll Get from Us
- Hours to be agreed around the opening hours.
- Full training and ongoing support.
- Competitive contractual pay.
- Staff perks including:
- Super discounted membership at all South Downs Leisure sites.
- Enhanced Pension Scheme.
- A day off on your birthday.
- A supportive and fun team who love what they do.
- The chance to make a real impact in your community by working with an award-winning Leisure Trust and more …
Our Values
- We put the customer first – We create safe, inclusive, and memorable experiences for all.
- Make it happen – We thrive on challenges, chase goals, and always aim higher.
- Our people, our success – We grow together, supporting, celebrating, and winning as a team.
- We’re Inclusive – We are an equal opportunities employer and welcome applications from all backgrounds. If you require any adjustments to support your application, just let us know.
Ready to Jump In? If you're passionate, proactive, and ready to grow our customer experience, we want to hear from you.
Concierge / Customer Service - Canary Wharf in London employer: SeaLanes Brighton Limited
At South Downs Leisure, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises health, fitness, and community engagement. Located in the bustling Canary Wharf, our team enjoys competitive pay, generous staff perks including discounted memberships, and a supportive environment that fosters personal and professional growth. Join us to make a meaningful impact while connecting with customers and creating memorable experiences in our iconic leisure facilities.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge / Customer Service - Canary Wharf in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SeaLanes Brighton Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SeaLanes Brighton Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge / Customer Service - Canary Wharf in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SeaLanes Brighton Limited:Your cover letter is your chance to shine! Tell us why you want to work at SeaLanes Brighton Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SeaLanes Brighton Limited!
How to prepare for a job interview at SeaLanes Brighton Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
