At a Glance
- Tasks: Provide outstanding concierge service and connect with customers at our vibrant Canary Wharf site.
- Company: Join a community-focused leisure trust dedicated to health and wellbeing.
- Benefits: Competitive pay, staff perks, birthday off, and a supportive team environment.
- Other info: Full training provided with opportunities for personal growth and development.
- Why this job: Make a real impact in your community while promoting health and fitness.
- Qualifications: Experience in customer service and a passion for creating welcoming environments.
The predicted salary is between 30000 - 40000 £ per year.
We’re on the lookout for friendly and confident customer service focused people to provide an outstanding concierge service. Based at Canary Wharf site, you’ll be meeting customers as they visit the site, providing them with their cleaned and refreshed Wet Suits. We are looking for people with experience of customer service at the highest level and who have a passion for health and wellbeing.
Think community vibes and healthy living – our iconic lidos – Canary Wharf, Hilsea Lido and Sea Lanes are the ultimate destinations for health, fitness, fun, and training. From sun-soaked swims to community events and family days out, they’re places where people connect, recharge, and create lasting memories. Now, we need you to help more people discover the benefits of being part of our community and turn their visits into long-term commitments.
What your day will look like
- Every day will bring new energy and fresh faces, but your goal stays the same: connect with our customers and provide them with a first class experience in all aspects of their visit.
- Drive Safety and Customer Satisfaction
- Ensure customers are warmly welcomed through using your skills and experience.
- Encourage repeat visitor usage by providing excellent customer interaction to users.
- Engaging with all your customers wherever they are new or regular users.
- Create an environment where customers feel comfortable to ask.
- Work alongside the retention team to achieve overall Sales and Attrition targets.
- Be the Voice of South Downs Leisure
- Deliver a friendly, professional customer experience and make every conversation count either in person or via emails.
- Ensure that a high level of customer service is maintained by being helpful, courteous and knowledgeable about products available across South Downs Leisure sites.
- Create a fun and active environment so all users feel comfortable and engaged whilst visiting the site.
- Build real relationships that lead to long-term, happy members.
- Drive Membership through special open days and promotions.
- Support the Team and Community
- Work closely with colleagues across the business to ensure a smooth customer journey.
- Share ideas to develop the customer journey.
- Be ready to get involved at outreach events and in the community networking.
- Undertake basic financial administration duties such as processing invoices.
- Complete daily reconciliation of tills and banking to ensure smooth customer experience.
What We’re Looking For
Your Energy
- A natural people person who enjoys talking, connecting, and inspiring people.
- Motivated by providing a safe and welcoming environment for all customers where they can feel comfortable and safe when attending the site and facilities.
- Passionate about health, fitness, and building a community.
Your Experience
- Direct customer service experience on various channels and / or face to face.
- Confident with interacting with customers in both friendly and assertive situations.
- Health and safety understanding.
- Administrative knowledge and / or experience.
Your Approach
- Welcoming and approachable.
- Positive, and confident in your abilities.
- A team player who supports others.
- Independent and able to stay motivated when working alone.
What You’ll Get from Us
- Hours to be agreed around the opening hours.
- Full training and ongoing support.
- Competitive contractual pay.
- Staff perks including: Super discounted membership at all South Downs Leisure sites.
- Enhanced Pension Scheme.
- A day off on your birthday.
- A supportive and fun team who love what they do.
- The chance to make a real impact in your community by working with an award‑winning Leisure Trust and more.
Our Values
- We put the customer first.
- We create safe, inclusive, and memorable experiences for all.
- Make it happen.
- We thrive on challenges, chase goals, and always aim higher.
- Our people, our success.
- We grow together, supporting, celebrating, and winning as a team.
- We’re Inclusive.
- We are an equal opportunities employer and welcome applications from all backgrounds.
If you require any adjustments to support your application, just let us know.
Ready to Jump In?
If you’re passionate, proactive, and ready to grow our customer experience, we want to hear from you.
Concierge / Customer Service - Canary Wharf employer: SeaLanes Brighton Limited
At South Downs Leisure, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises health, fitness, and community engagement. Located in the bustling Canary Wharf, our team enjoys competitive pay, generous staff perks including discounted memberships, and a supportive environment that fosters personal and professional growth. Join us to make a meaningful impact while connecting with customers and creating memorable experiences in our iconic leisure facilities.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge / Customer Service - Canary Wharf
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some scenarios where you can demonstrate your ability to engage with customers. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Be ready to share your passion for health and wellbeing! Think of personal stories or experiences that highlight your enthusiasm for fitness and community. This will resonate well with the hiring team and show that you’re a perfect fit for their vibe.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role and the company!
We think you need these skills to ace Concierge / Customer Service - Canary Wharf
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and confident personality shine through. We want to see how you connect with people, so don’t be afraid to share a bit about yourself and your passion for customer service!
Tailor Your Experience:Make sure to highlight your relevant customer service experience in your application. We’re looking for those who have worked in similar roles, so give us the details on how you've provided outstanding service in the past.
Emphasise Team Spirit:We love team players! In your application, mention any experiences where you’ve collaborated with others to create a positive environment. Show us how you can contribute to our supportive and fun team culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Canary Wharf. We can’t wait to hear from you!
How to prepare for a job interview at SeaLanes Brighton Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've provided excellent service in the past, especially in face-to-face situations. Think about times when you turned a negative experience into a positive one.
✨Show Your Passion for Health and Wellbeing
Since this role is all about promoting health and fitness, make sure to express your enthusiasm for these topics during the interview. Share any personal experiences or interests related to health and wellbeing that can connect you with the company's values.
✨Engage with the Community Vibe
Demonstrate your understanding of the community aspect of the role. Talk about how you would create a welcoming environment for customers and encourage them to engage with the facilities. Mention any previous community involvement or outreach events you've participated in.
✨Prepare Questions That Matter
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might ask about their approach to customer feedback or how they foster a sense of community among members.
