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- Tasks: Deliver exceptional guest experiences at our luxury spa and poolside.
- Company: Join the award-winning Serenity Spa at Seaham Hall.
- Benefits: Earn £12.21 per hour plus service charge, with great staff discounts.
- Why this job: Be part of a passionate team creating memorable wellness experiences.
- Qualifications: Customer service skills and a positive attitude are key; training provided.
- Other info: Flexible shifts, career progression, and a supportive work environment await you.
The predicted salary is between 12 - 16 £ per hour.
Location: Serenity Spa at Seaham Hall, County Durham
Salary: £12.21 per hour + share of service charge (approx. £2,000 per year for full-time team members)
Hours: 40 hours per week (£0 hour contract) across a range of shifts from 6am-10.30pm, including weekends and bank holidays
Reporting to: Spa Supervisor, Treatment Manager, Assistant Spa Manager & Spa Director
Working with: Spa Reception Team & Pool Host Team.
Seaham Hall, home to the award-winning Serenity Spa, is seeking a passionate and service-driven Spa Receptionist & Pool Host to join our dedicated team. This is a dynamic, full-time, dual-department role at the heart of our guest experience, supporting both spa reception and poolside operations. We are looking for an individual who thrives in a fast-paced, luxury environment and takes genuine pride in delivering exceptional service with warmth, confidence and professionalism. If you have a passion for the spa and wellness industry and enjoy creating memorable experiences for every guest, we would love to hear from you.
The Ideal Candidate
- Previous experience in a spa, hospitality, or customer-facing role is desirable; however, full training will be provided for the right candidate.
- Exceptional communication and guest service skills, with the ability to create a warm, welcoming, and professional atmosphere at all times.
- A strong eye for detail and a genuine commitment to delivering consistently outstanding, 5-star guest experiences.
- Confidence in engaging professionally with guests, colleagues, and management, ensuring seamless service throughout the spa and poolside areas.
- Flexibility to work a variety of shift patterns, including weekends and holidays, with excellent punctuality and reliability.
- Proficient in Microsoft Office and comfortable using booking systems and general computer software.
- A positive team player who contributes to a supportive and collaborative working environment.
- Excellent interpersonal and organisational skills, with the ability to multitask effectively.
- Immaculate personal presentation and grooming standards, reflecting the luxury brand at all times.
- The ability to remain calm, prioritise tasks efficiently, and perform well in a fast-paced environment.
Key Responsibilities
- Deliver an exceptional guest journey from pre-arrival through to departure, ensuring every interaction reflects five-star service standards.
- Act as a primary point of contact for all spa and pool guests, providing a warm, professional and personalised welcome at all times.
- Manage spa bookings efficiently, maximising treatment availability while accommodating guest preferences and requests.
- Complete all reception administration accurately, including guest profiles, consultation documentation, payments and daily reporting.
- Operate spa software systems confidently, ensuring bookings, records and room charge postings are processed correctly.
- Maintain comprehensive knowledge of spa treatments, packages, promotions and contraindications to confidently advise guests and promote services.
- Proactively promote spa offers, events and retail opportunities to support departmental revenue targets.
- Conduct engaging and informative tours of the spa and facilities, enhancing the overall guest experience.
- Maintain exceptional cleanliness, organisation and presentation standards across reception, spa and poolside areas at all times.
- Monitor guest flow throughout the facilities, ensuring timely removal and replenishment of towels and robes (including robe pocket checks) in line with hygiene standards.
- Ensure guest amenities, including reading materials and relaxation areas, are well presented and fully stocked.
- Handle guest queries, requests and feedback professionally and confidently, escalating to the Manager on Duty where appropriate.
- Liaise effectively with Housekeeping, Maintenance, Reservations and Hotel Reception to ensure smooth daily operations and prompt resolution of issues.
- Identify and report maintenance concerns to uphold safety and operational excellence.
- Prepare operational requirements for the following day, demonstrating strong organisational skills and attention to detail.
- Support colleagues across departments as required to ensure seamless service delivery.
- Attend departmental meetings and training sessions as required.
- Uphold company grooming standards, confidentiality policies, Standard Operating Procedures and Health & Safety regulations at all times.
Benefits
- Comprehensive in-house training as part of your induction.
- Clear progression opportunities for the right candidate.
- Share of monthly service charge.
- Participation in charity events and fundraising initiatives.
- Up to 20% Staff discount on gift vouchers, spa experiences & Spa Retail.
- Pension scheme dependant on criteria, we work with Stream offering a number of employee benefits.
- Uniform provided.
- Free onsite parking.
- Awards for Employee of Year and long service.
If you’re ready to be part of an exceptional hospitality team and deliver outstanding guest experiences, apply today — we’d love to hear from you!
Spa Receptionist/ Pool Host in Seaham employer: Seaham Hall
Contact Detail:
Seaham Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist/ Pool Host in Seaham
✨Tip Number 1
Get to know the spa and pool environment before your interview. Familiarise yourself with the services offered at Serenity Spa, so you can speak confidently about them. This shows your genuine interest and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about creating a warm and welcoming atmosphere, try role-playing with a friend. This will help you feel more comfortable engaging with guests and colleagues during the interview.
✨Tip Number 3
Show off your organisational skills by preparing a list of questions for your interviewers. Ask about their expectations for the role or how they maintain high service standards. This demonstrates your proactive attitude and eagerness to learn.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Serenity Spa team right from the start.
We think you need these skills to ace Spa Receptionist/ Pool Host in Seaham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for the spa and wellness industry shine through. We want to see that you genuinely care about creating memorable experiences for our guests!
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience in hospitality or customer service. We’re looking for those exceptional communication skills and a warm, professional attitude!
Be Detail-Oriented: Pay attention to the details in your application. Just like we maintain high standards at Serenity Spa, we appreciate candidates who take the time to ensure their application is polished and error-free.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Seaham Hall!
How to prepare for a job interview at Seaham Hall
✨Know the Spa Inside Out
Before your interview, make sure to research Serenity Spa and its offerings. Familiarise yourself with their treatments, packages, and any current promotions. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest. This is crucial for a role that focuses on creating memorable experiences.
✨Dress to Impress
Since this role is in a luxury environment, your personal presentation matters. Dress smartly and ensure your grooming reflects the high standards of the spa. This will demonstrate your understanding of the brand and your commitment to professionalism.
✨Practice Your Communication Skills
As a Spa Receptionist/Pool Host, you'll need to communicate effectively with guests and colleagues. Practice speaking clearly and confidently about your experiences. You might even want to role-play common scenarios you could encounter in the role to prepare yourself.