At a Glance
- Tasks: Create exceptional guest experiences and manage spa bookings with a warm, professional touch.
- Company: Join the award-winning Serenity Spa at Seaham Hall, known for luxury and excellence.
- Benefits: Enjoy competitive pay, staff discounts, training, and clear career progression opportunities.
- Other info: Flexible hours, team events, and a supportive work environment await you.
- Why this job: Be the face of luxury hospitality and make memorable moments for guests every day.
- Qualifications: Customer service experience is a plus, but full training will be provided.
The predicted salary is between 31500 - 38500 £ per year.
Location: Serenity Spa at Seaham Hall, County Durham
Salary: To be discussed at interview + share of service charge (approx. £2,000 per year for full-time team members)
Hours: Up to 40 per week (0-hour contract) across shifts between 6am–10:30pm, including weekends and bank holidays
Reporting to: Spa Supervisor, Treatment Manager, Assistant Spa Manager & Spa Director
Seaham Hall, home to the award-winning Serenity Spa, is seeking a passionate and service-driven Spa Receptionist to join our dedicated team. This is a key front-of-house role at the heart of the guest journey, where you will create exceptional first impressions and deliver a seamless, five-star spa experience from arrival through to departure.
The Role
As Spa Receptionist, you will be the primary point of contact for our guests, ensuring every interaction is warm, professional, and personalised. You will manage bookings, support daily operations, and confidently promote our treatments and experiences.
The Ideal Candidate
- Previous experience in a spa, hospitality, or customer-facing role is desirable (full training provided)
- Exceptional communication and guest service skills
- Strong attention to detail with a passion for delivering 5-star experiences
- Confident using booking systems, Microsoft Office, and general computer software
- Excellent organisational skills with the ability to multitask
- Professional, well-presented, and aligned with luxury brand standards
- Flexible, reliable, and a strong team player
Key Responsibilities
- Deliver an exceptional guest journey from pre-arrival to departure
- Manage spa bookings efficiently, maximising availability and revenue
- Complete all reception administration, including guest profiles, payments, and reporting
- Maintain expert knowledge of spa treatments, packages, and promotions
- Proactively promote spa services, retail, and offers
- Conduct engaging spa tours for guests
- Handle guest queries and feedback professionally
- Liaise with other departments to ensure seamless operations
- Maintain impeccable presentation standards across reception areas
Benefits
- Comprehensive in-house training
- Clear progression opportunities
- Share of monthly service charge
- Staff discounts on spa experiences, retail & vouchers (up to 20%)
- Pension scheme & Wagestream access
- Uniform provided
- Free onsite parking
- Opportunities to participate in charity and team events
If you’re passionate about luxury hospitality and creating memorable guest experiences, we would love to hear from you.
Spa Receptionist in Seaham employer: Seaham Hall
Seaham Hall is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. With a focus on quality customer care, employees benefit from comprehensive training, progression opportunities, and a competitive salary, all while enjoying the beautiful surroundings of County Durham. Join us for a rewarding experience in the hospitality industry, complete with free parking and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Seaham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Seaham Hall. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Seaham Hall
Don't be shy about reaching out to Seaham Hall directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Receptionist in Seaham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Seaham Hall and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Seaham Hall
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
