At a Glance
- Tasks: Create exceptional first impressions and deliver a seamless five-star spa experience.
- Company: Join the award-winning Serenity Spa at Seaham Hall.
- Benefits: Enjoy competitive pay, service charge share, staff discounts, and comprehensive training.
- Other info: Flexible hours with clear progression opportunities and a fun team environment.
- Why this job: Be the face of luxury hospitality and make guests feel special every day.
- Qualifications: Customer service experience is a plus, but full training is provided.
The predicted salary is between 20000 - 25000 € per year.
Location: Serenity Spa at Seaham Hall, County Durham
Salary: To be discussed at interview + share of service charge (approx. £2,000 per year for full-time team members)
Hours: Up to 24 per week (0-hour contract) across shifts between 6am–10:30pm, including weekends and bank holidays
Reporting to: Spa Supervisor, Treatment Manager, Assistant Spa Manager & Spa Director
Seaham Hall, home to the award-winning Serenity Spa, is seeking a passionate and service-driven Spa Receptionist to join our dedicated team. This is a key front-of-house role at the heart of the guest journey, where you will create exceptional first impressions and deliver a seamless, five-star spa experience from arrival through to departure.
The Role
As Spa Receptionist, you will be the primary point of contact for our guests, ensuring every interaction is warm, professional, and personalised. You will manage bookings, support daily operations, and confidently promote our treatments and experiences.
The Ideal Candidate
- Previous experience in a spa, hospitality, or customer-facing role is desirable (full training provided)
- Exceptional communication and guest service skills
- Strong attention to detail with a passion for delivering 5-star experiences
- Confident using booking systems, Microsoft Office, and general computer software
- Excellent organisational skills with the ability to multitask
- Professional, well-presented, and aligned with luxury brand standards
- Flexible, reliable, and a strong team player
Key Responsibilities
- Deliver an exceptional guest journey from pre-arrival to departure
- Manage spa bookings efficiently, maximising availability and revenue
- Complete all reception administration, including guest profiles, payments, and reporting
- Maintain expert knowledge of spa treatments, packages, and promotions
- Proactively promote spa services, retail, and offers
- Conduct engaging spa tours for guests
- Handle guest queries and feedback professionally
- Liaise with other departments to ensure seamless operations
- Maintain impeccable presentation standards across reception areas
Benefits
- Comprehensive in-house training
- Clear progression opportunities
- Share of monthly service charge
- Staff discounts on spa experiences, retail & vouchers (up to 20%)
- Pension scheme & Wagestream access
- Uniform provided
- Free onsite parking
- Opportunities to participate in charity and team events
If you’re passionate about luxury hospitality and creating memorable guest experiences, we would love to hear from you.
Receptionist - Seaham Hall - Spa Reception employer: Seaham Hall
Seaham Hall, home to the award-winning Serenity Spa, is an exceptional employer that prioritises employee growth and development within a luxurious and supportive work environment. With comprehensive in-house training, clear progression opportunities, and a strong emphasis on teamwork, our Spa Receptionist role offers a unique chance to be part of a dedicated team that delivers five-star experiences to our guests. Enjoy benefits such as staff discounts, a share of service charge, and participation in charity events, all while working in the stunning surroundings of County Durham.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Seaham Hall - Spa Reception
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Seaham Hall and the Serenity Spa. Understanding their values and what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their luxury experience.
✨Tip Number 2
Practice your communication skills! As a Spa Receptionist, you'll be the face of the spa, so it's crucial to come across as warm and professional. Try role-playing common guest interactions with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed bookings or handled multiple tasks in previous roles. This will demonstrate your ability to keep things running smoothly, just like they need at the Serenity Spa.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the team at Seaham Hall. We can’t wait to see your application!
We think you need these skills to ace Receptionist - Seaham Hall - Spa Reception
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the spa and hospitality industry shine through. We want to see that you’re genuinely excited about creating memorable experiences for our guests!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in customer service or hospitality. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Professional Yet Personal:While we appreciate a professional tone, don’t forget to inject a bit of your personality into your application. We’re all about warm, personalised interactions, so let us get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity at Seaham Hall!
How to prepare for a job interview at Seaham Hall
✨Know the Spa Inside Out
Before your interview, make sure you research Serenity Spa and its offerings. Familiarise yourself with the treatments, packages, and any promotions they have. This will not only show your enthusiasm but also help you answer questions about how you would promote their services.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think of specific situations where you went above and beyond for a guest. This will demonstrate your ability to create that five-star experience they’re looking for.
✨Dress to Impress
As a Spa Receptionist, presentation is key. Dress professionally and in line with luxury brand standards for your interview. This shows that you understand the importance of first impressions and are ready to represent the spa's image.
✨Practice Your Communication Skills
Since communication is crucial in this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you articulate your thoughts better and make a positive impression during the actual interview.
