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- Tasks: Join our Front of House team to provide top-notch customer care for guests.
- Company: Award-winning hotel known for excellence in hospitality.
- Benefits: Competitive salary, service charge share, discounts, and wellness programmes.
- Why this job: Be part of a prestigious team and make a real impact on guest experiences.
- Qualifications: Minimum one year of hospitality experience and excellent communication skills.
- Other info: Dynamic work environment with opportunities for growth and recognition.
The predicted salary is between 25396 - 27396 £ per year.
Location: Seaham Hall, County Durham
Salary: £25,396.80 per year, plus a share of service charge, approx. £2k annually for full time
Hours: 40hrs a week – varying shifts to include weekends and bank holidays, start times between 8am and 12noon
Relationships: General Manager, Operations Manager, Reception team
We are seeking to appoint a Porter to join our vibrant Front of House team in providing quality customer care for our guests.
Due to insurance the applicant must be over the age of 30 and hold a full driving license.
Benefits:
- In-house training will be provided as part of your induction
- Exciting opportunity to be a part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards 2020 to 2025, Gold winner for Small Hotel at Visit England Awards 2022, and voted North of England Hotel of Year 2023 by Sunday Times
- Reward and recognition scheme and B&Q discount card
- Inclusion in charity events and fundraising
- Workplace wellness programme
- Be part of our Sustainable Team scheme, prioritising people and planet
- Up to 20% team member discount off gift vouchers and spa experiences
- Work based pension scheme subject to criteria
- Uniform provided
- Free onsite parking
- Monthly and annual team incentives and reward schemes including employee of the month and a share of service charge approx. £2k a year for full time employees
The ideal candidate:
- Previous hospitality experience required in a face to face role - minimum 1 year
- Due to car insurance purposes, the successful candidate must be over the age of 25 to valet park cars
- Excellent customer service and communication skills
- Attention to detail to ensure the 5-star standard of service is delivered
- Ability to effectively interact with management, staff and guests in a professional manner
- Be a team player as well as an individual worker, being comfortable with lone-working and shift-based rota work
- Full training will be provided across both roles
- To be well presented and represent a high standard of competence at all times
- Must have transport due to location
- Fluent and clear spoken English with good written English and an excellent telephone manner
If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today!
Porter - Seaham Hall - Hotel Reception employer: Seaham Hall
Contact Detail:
Seaham Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter - Seaham Hall - Hotel Reception
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Porter role at Seaham Hall.
✨Tip Number 2
Show up in style! When you go for your interview, dress smartly and be well-presented. First impressions matter, especially in a customer-facing role like this one. You want to reflect the high standards of Seaham Hall.
✨Tip Number 3
Prepare to shine! Research Seaham Hall and its accolades so you can speak confidently about why you want to join their award-winning team. Show them you’re genuinely excited about being part of their vibrant Front of House team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the opportunity. Don’t miss out on the chance to be part of something special!
We think you need these skills to ace Porter - Seaham Hall - Hotel Reception
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Porter role at Seaham Hall. Highlight your relevant experience in hospitality and customer service, and connect it to what we value in our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Seaham Hall
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Porter role at Seaham Hall. Familiarise yourself with the responsibilities, such as providing quality customer care and working closely with the Front of House team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your previous experience where you've gone above and beyond for guests. Think about specific situations that highlight your communication skills and attention to detail, as these are crucial for maintaining the 5-star standard expected at Seaham Hall.
✨Dress to Impress
As a Porter, you'll be representing the hotel, so it's important to look well-presented during your interview. Opt for smart attire that reflects the high standards of Seaham Hall. This not only shows professionalism but also demonstrates your understanding of the hospitality industry.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, or the hotel's sustainability initiatives. This shows your enthusiasm for the role and helps you gauge if Seaham Hall is the right fit for you.