Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Keep pool areas tidy and ensure guests have a fantastic experience.
- Company: Join the award-winning Seaham Hall, a luxury five-star retreat.
- Benefits: Earn £12.21 per hour plus service charge, with discounts on spa experiences.
- Why this job: Be part of a team creating unforgettable moments for guests every day.
- Qualifications: Customer-facing experience and a passion for excellent service are essential.
- Other info: Enjoy flexible hours, wellness programs, and opportunities for growth.
Location: Seaham Hall, County Durham
Salary: £12.21 per hour plus share of service charge (approx. £2k per annum for employees working 40 hours a week)
Hours: 0-20 hours per week (full-time), including weekends and bank holidays (part-time available), shift pattern will include a variety of shifts between 6.30am and 10.30pm including weekends & bank holidays.
Relationships: Reports to Spa Management
About Seaham Hall: Perched proudly on the County Durham coastline, Seaham Hall blends timeless elegance with a bold, modern spirit. Voted North of England Hotel of the Year 2023 by The Sunday Times, we are a five-star retreat known for our luxury, warmth, and distinctly Northern character.
Overview of job:
- To keep pool areas tidy
- To be courteous and pleasant with guests at all times
- Ensure that the guest and member’s experience is comfortable and enjoyable during each visit
- Maintain standard operating spa procedures
- To operate the pool drinks service
Duties and Responsibilities:
- Ensure maximum cleanliness around facilities
- See to guest queries and demands in a professional manner
- To familiarise yourself with current members
- To ensure towel & robe removal from poolside in line with guest flow (to include robe pocket check)
- Ensure that magazines & online library are available for guest leisure
- To be able to handle guest feedback in the most professional manner and report to MOD when required
- Report any maintenance issues to reception where necessary
- Ensure smooth operations within the spa by being proactive and working alongside fellow members of the Seaham Hall team
- Follow and respect all company policies and procedures
- Abide by all health and safety policies
What We’re Looking For:
- Minimum one year of experience in a customer-facing role (hospitality experience a bonus).
- A genuine passion for creating memorable guest experiences.
- Excellent communication skills, attention to detail, and professional presentation.
- A team player with initiative and the ability to work independently.
- Reliable transport, given early starts and late finishes.
- Good health and well-being
- Ability to communicate effectively
- To be reliable & dependable
- Happy caring nature
- A confident, friendly and welcoming personality
- A passion for excellent customer service and an eye for detail
- The ability to prioritise and work well under pressure
- Great personal presentation and pride in your appearance
Why You’ll Love Working With Us:
- Comprehensive induction and in-house training to support your growth.
- Be part of a multi-award-winning team, including:
- Gold Winner, North East England Tourism Awards (five consecutive years)
- Shortlisted for VisitEngland Small Hotel of the Year 2025
- Gold Winner, VisitEngland Small Hotel of the Year 2022
- North of England Hotel of the Year 2023 – The Sunday Times
- 2025 Winner of Ethical, Responsible and Sustainable award at North East Hotels Association
Ready to Elevate Hospitality? If you bring passion, professionalism, and a love for exceptional guest service, we’d be delighted to hear from you. Join a team where every day offers the chance to create unforgettable moments — and where people are truly at the heart of everything we do. Apply today and start your journey with Seaham Hall.
Pool Host - Seaham Hall - Spa Reception employer: Seaham Hall
Contact Detail:
Seaham Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pool Host - Seaham Hall - Spa Reception
✨Tip Number 1
Get to know the company! Before your interview, check out Seaham Hall's website and social media. Familiarising yourself with their values and recent achievements will help you connect during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can create memorable experiences for guests.
✨Tip Number 3
Dress to impress! Since this role is all about professional presentation, make sure you look sharp and polished for your interview. It shows you care about the job and understand the importance of appearance in hospitality.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Pool Host - Seaham Hall - Spa Reception
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and creating memorable guest experiences.
Tailor Your Application: Make sure to tailor your application to the Pool Host role. Highlight any relevant experience in customer service or hospitality, and mention how your skills align with what we’re looking for at Seaham Hall.
Be Professional Yet Friendly: While we love a friendly vibe, remember to keep it professional. Use clear language and check for any typos or errors before hitting send. A polished application shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Seaham Hall
✨Know the Venue
Before your interview, take some time to research Seaham Hall. Familiarise yourself with its history, values, and what makes it a five-star retreat. This will not only impress your interviewers but also help you understand how you can contribute to their mission of creating memorable guest experiences.
✨Showcase Your Customer Service Skills
As a Pool Host, your role revolves around providing excellent customer service. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle feedback professionally and how you ensure a comfortable environment for all visitors.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and present yourself well for the interview. Since the role requires great personal presentation, showing that you value this in your own appearance will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they maintain their high standards of service. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.