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- Tasks: Maintain a pristine poolside and spa environment while ensuring guest comfort.
- Company: Join the award-winning Serenity Spa team at Seaham Hall.
- Benefits: Enjoy competitive pay, staff discounts, and clear career progression.
- Why this job: Be part of a luxury experience and make guests feel relaxed and welcomed.
- Qualifications: Hospitality experience and a keen eye for detail are preferred.
- Other info: Flexible hours with opportunities for training and team events.
The predicted salary is between 20000 - 22000 £ per year.
Location: Serenity Spa at Seaham Hall, County Durham
Salary: To be discussed at interview + share of service charge (approx. £2,000 per year for full-time team members)
Hours: Up to 16 hours per week (0-hour contract) across shifts between 6am–10:30pm, including weekends and bank holidays
Reporting to: Spa Supervisor, Treatment Manager, Assistant Spa Manager & Spa Director
Seaham Hall is looking for a dedicated and attentive Pool Host to join the award‑winning Serenity Spa team. This is a hands‑on role focused on maintaining the highest standards across our spa and poolside areas while ensuring every guest enjoys a calm, clean, and welcoming environment.
The Role
As Pool Host, you will play a vital role in the guest experience by maintaining immaculate spa facilities, supporting guest comfort, and ensuring the environment reflects the luxury and tranquility of Serenity Spa.
The Ideal Candidate
- Previous experience in hospitality or a customer‑facing role is desirable
- A strong eye for detail and high standards of cleanliness
- Friendly, approachable, and guest‑focused
- Ability to work efficiently in a fast‑paced environment
- Excellent organisational and time‑management skills
- Professional presentation in line with a luxury environment
- Flexible, reliable, and a supportive team player
Key Responsibilities
- Maintain exceptional cleanliness and presentation across all spa and poolside areas
- Monitor guest flow and ensure a calm, organized environment
- Replenish towels, robes, and amenities (including robe checks) in line with hygiene standards
- Ensure relaxation areas and guest touchpoints are clean, tidy, and fully stocked
- Assist guests with queries and provide a warm, professional presence
- Identify and report maintenance issues promptly
- Support smooth daily operations across the spa
- Prepare facilities for the following day with strong attention to detail
- Work collaboratively with all spa and hotel departments
Benefits
- Comprehensive in‑house training
- Clear progression opportunities
- Share of monthly service charge
- Staff discounts on spa experiences, retail & vouchers (up to 20%)
- Pension scheme & Stream access
- Uniform provided
- Free onsite parking
- Opportunities to participate in charity and team events
If you take pride in creating beautiful, calming environments and delivering exceptional guest care, we would love to hear from you.
Pool Host in Seaham employer: Seaham Hall
Contact Detail:
Seaham Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pool Host in Seaham
✨Tip Number 1
Get to know the Serenity Spa vibe! Before your interview, spend some time researching the spa and its values. This way, you can show us that you're not just a good fit for the role, but also for our team culture.
✨Tip Number 2
Practice your people skills! As a Pool Host, you'll be interacting with guests all day. Try role-playing common scenarios with a friend to boost your confidence and ensure you come across as friendly and approachable during your interview.
✨Tip Number 3
Show off your attention to detail! Bring examples of how you've maintained high standards in previous roles. Whether it’s cleanliness or guest satisfaction, we want to see that you take pride in your work.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our amazing team at Serenity Spa.
We think you need these skills to ace Pool Host in Seaham
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share any relevant experiences that highlight your dedication to creating a welcoming environment, just like we do at Serenity Spa.
Highlight Your Attention to Detail: As a Pool Host, attention to detail is key. Make sure to mention specific examples where you've maintained high standards of cleanliness or organisation in previous roles. We want to see how you can contribute to our immaculate spa facilities!
Be Friendly and Approachable: Your written application should reflect your friendly personality. Use a warm tone and express your eagerness to assist guests. Remember, we’re all about creating a calm and inviting atmosphere for everyone who walks through our doors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our amazing team at Serenity Spa!
How to prepare for a job interview at Seaham Hall
✨Know the Spa Inside Out
Before your interview, take some time to research Serenity Spa and its offerings. Familiarise yourself with their services, values, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Pool Host, your role revolves around guest experience. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your friendly and approachable nature, as well as your ability to handle queries and maintain a calm environment.
✨Demonstrate Attention to Detail
Given the emphasis on cleanliness and presentation, be ready to discuss how you ensure high standards in your work. You might want to mention specific practices you follow to maintain cleanliness or how you organise your tasks efficiently in a fast-paced setting.
✨Be Ready for Teamwork Questions
Since the role requires collaboration with various departments, think of instances where you've worked effectively as part of a team. Be prepared to discuss how you support your colleagues and contribute to a positive working environment, reflecting the supportive team player they’re looking for.