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- Tasks: Deliver exceptional service and assist in creating memorable dining experiences.
- Company: Join the award-winning Seaham Hall, a 5-star hotel in the North East.
- Benefits: Earn up to £12.21 per hour plus service charge, with great perks and discounts.
- Why this job: Be part of a passionate team in a vibrant, fast-paced environment.
- Qualifications: Customer service experience is a plus; training provided for the right candidates.
- Other info: Exciting career progression opportunities and a focus on sustainability.
The predicted salary is between 12 - 16 £ per hour.
Role: Food & Beverage Assistant
Location: Seaham Hall, County Durham
Salary: Up to £12.21 per hour, to be discussed at interview plus a share of service charge, approx. £2k a year for full time
Hours: approx. 30-40 hours a week, including weekends & bank holidays.
Relationships: General Manager, Kitchen team, Food & Beverage team
As one of the North East's 5 red star hotels we are looking for friendly, trustworthy and motivated individuals to join our team in The Dining Room as Food and Beverage Assistants, with the option of part time and full-time hours available.
Are you customer focused and can consistently deliver excellent customer service in a fast-paced environment with a friendly attitude?
The ideal candidate:
- Previous experience in a similar role is desirable, full training will be provided
- Have excellent customer service and communication skills
- Attention to detail to ensure the 5-star standard of service is delivered consistently
- Knowledge of Simphony/Oracle software is advantageous
- Ability to effectively interact with management, team members and guests in a professional manner
- Be a team player as well as an individual worker
- Due to location and shifts, transport is essential
Responsibilities:
- To provide attentive service during the meal and watch for special requests.
- To assist in the general cleaning of your working areas.
- To take every opportunity to upsell – desserts, starters, drinks etc.
- To attend work consistently well groomed, in uniform
- Be willing to attend training and gain an understanding of the menu to be able to offer guidance and recommendations to guests
Benefits:
- In-house training will be provided as part of your induction
- For the right candidate progression opportunities are available
- Exciting opportunity to be a part of an award-winning business with many accolades including gold winner at the North East England Tourism Awards for five consecutive years, winner for Small Hotel at Visit England Awards 2022, and voted North of England Hotel of Year 2023 by Sunday Times
- Competitive salary
- Reward and recognition scheme, including Stream
- Inclusion in charity events and fundraising
- Workplace wellness programme
- Be part of our Sustainable Team scheme, prioritising people and planet
- Up to 20% team member discount off gift vouchers and spa experiences
- Work based pension scheme subject to criteria
- Uniform provided
- Free onsite parking
- Monthly and annual team incentives and reward schemes including employee of the month and a share of service charge approx. £2k a year for full time employees
If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today!
Food & Beverage Assistant - Seaham Hall - TDR Restaurant employer: Seaham Hall
Contact Detail:
Seaham Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Assistant - Seaham Hall - TDR Restaurant
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Seaham Hall and soak in the atmosphere. This will help you feel more connected and show your genuine interest in the place.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to upsell or handle special requests. Role-playing with a friend can help you feel more confident when it comes to delivering that 5-star service.
✨Tip Number 3
Network like a pro! Chat with current employees or connect with them on social media. They can give you insider tips about the team culture and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Food & Beverage Assistant - Seaham Hall - TDR Restaurant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in food and beverage roles. Even if it’s not directly related, showcase skills that align with our needs, like customer service or teamwork. We love seeing how your background fits into our 5-star standard!
Be Specific About Your Skills: If you’ve got experience with software like Simphony/Oracle, mention it! We’re looking for candidates who can hit the ground running, so being specific about your skills can really help us see how you’d fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our award-winning team at Seaham Hall!
How to prepare for a job interview at Seaham Hall
✨Know Your Menu
Familiarise yourself with the menu and any special offerings at Seaham Hall. Being able to discuss dishes confidently and make recommendations will show your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Highlight how you handled difficult situations or went above and beyond for guests, as this is crucial in a fast-paced environment.
✨Dress to Impress
Make sure to arrive well-groomed and dressed appropriately for the interview. First impressions matter, especially in the hospitality industry, so reflect the professionalism expected at a 5-star hotel.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the hotel's sustainability initiatives. This shows your genuine interest in the role and the company culture.
