At a Glance
- Tasks: Be the welcoming face of Seaham Hall, ensuring every guest has a memorable experience.
- Company: Join a five-star luxury hotel known for its warmth and elegance.
- Benefits: Competitive salary, wellness programs, discounts, and recognition schemes.
- Other info: Comprehensive training and career growth opportunities in a dynamic environment.
- Why this job: Create unforgettable moments in a celebrated team at an award-winning hotel.
- Qualifications: Customer-facing experience, excellent communication skills, and a passion for hospitality.
The predicted salary is between 25396 - 27396 £ per year.
Spa Receptionist
Location: Serenity Spa at Seaham Hall, County Durham
Salary: To be discussed at interview + share of service charge (approx. £2,000 per year for full‑time team members)
Hours: Up to 24 per week (0‑hour contract) across shifts between 6am–10:30pm, including weekends and bank holidays
Reporting to: Spa Supervisor, Treatment Manager, Assistant Spa Manager & Spa Director
Seaham Hall, home to the award‑winning Serenity Spa, is seeking a passionate and service‑driven Spa Receptionist to join our dedicated team. This is a key front‑of‑house role at the heart of the guest journey, where you will create exceptional first impressions and deliver a seamless, five‑star spa experience from arrival through to departure.
The Role
As Spa Receptionist, you will be the primary point of contact for our guests, ensuring every interaction is warm, professional, and personalised. You will manage bookings, support daily operations, and confidently promote our treatments and experiences.
The Ideal Candidate
- Previous experience in a spa, hospitality, or customer‑facing role is desirable (full training provided)
- Exceptional communication and guest service skills
- Strong attention to detail with a passion for delivering 5‑star experiences
- Confident using booking systems, Microsoft Office, and general computer software
- Excellent organisational skills with the ability to multitask
- Professional, well‑presented, and aligned with luxury brand standards
- Flexible, reliable, and a strong team player
Key Responsibilities
- Deliver an exceptional guest journey from pre‑arrival to departure
- Manage spa bookings efficiently, maximising availability and revenue
- Complete all reception administration, including guest profiles, payments, and reportingMaintain expert knowledge of spa treatments, packages, and promotions
- Proactively promote spa services, retail, and offers
- Conduct engaging spa tours for guests
- Handle guest queries and feedback professionally
- Liaise with other departments to ensure seamless operations
- Maintain impeccable presentation standards across reception areas
Benefits
- Comprehensive in‑house training
- Clear progression opportunities
- Share of monthly service charge
- Staff discounts on spa experiences, retail & vouchers (up to 20%)
- Pension scheme & Wagestream access
- Uniform provided
- Free onsite parking
- Opportunities to participate in charity and team events
If you’re passionate about luxury hospitality and creating memorable guest experiences, we would love to hear from you.
Receptionist in Seaham employer: Seaham Hall
Seaham Hall is an exceptional employer, offering a vibrant work culture that prioritises employee growth and wellbeing. With comprehensive training, wellness programmes, and generous employee benefits, including discounts on spa experiences and recognition schemes, you will thrive in a supportive environment that values your contributions. Join our award-winning team at this stunning coastal retreat, where every day presents an opportunity to create memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Seaham
✨Tip Number 1
Get to know the company! Before your interview, check out Seaham Hall's website and social media. Familiarising yourself with their values and recent news can help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your passion for creating memorable guest experiences.
✨Tip Number 3
Dress to impress! As a Receptionist, you'll be the first impression guests have of Seaham Hall. Make sure your outfit is professional and reflects the luxury vibe of the hotel.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Seaham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and creating memorable guest experiences.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience, especially in customer-facing roles. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for Seaham Hall. Share specific examples of how you’ve gone above and beyond for guests in the past, and make it clear why you want to join our award-winning team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Seaham Hall
✨Know the Company
Before your interview, take some time to research Seaham Hall. Familiarise yourself with their values, services, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their brand.
✨Showcase Your Customer Service Skills
As a Receptionist, your role revolves around creating memorable guest experiences. Prepare specific examples from your past roles where you went above and beyond for a customer. Highlight your communication skills and attention to detail, as these are crucial for making a lasting impression.
✨Dress to Impress
First impressions matter, especially in a luxury hotel setting. Make sure to dress professionally and present yourself well. A polished appearance reflects your understanding of the hospitality industry and the importance of professionalism in guest interactions.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the hotel's approach to guest service. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
