At a Glance
- Tasks: Join our Front of House team, providing top-notch customer care and support.
- Company: Be part of Seaham Hall, an award-winning resort known for excellence in hospitality.
- Benefits: Enjoy perks like a share of service charge, discounts, wellness programmes, and more.
- Other info: Free onsite parking and uniform provided; monthly incentives and recognition schemes await!
- Why this job: Gain valuable experience in a vibrant environment while contributing to a sustainable future.
- Qualifications: Must have 1 year of hospitality experience and be over 25 with a full driving licence.
Role
Porter
Location
Seaham Hall, County Durham
Salary
£12.71 per hour (depending on experience & to be discussed at interview)
Hours
Up to 24 hours (Part-Time), including weekends & bank holidays.
Relationships
General Manager, Operations Manager, Reception team.
Seaham Hall is the home to five red star personable luxury situated on the Durham Heritage coastline. Steeped in history and heritage we offer a home away from home experience for all to adore. Seaham Hall boasts twenty-one individually styled suites set in thirty-seven acres of beautifully landscaped gardens and is home to the five-luxury bubble Serenity Spa. The Serenity Spa offers the very best in immersive facilities and wellness treatments designed to balance and restore the senses. With two onside dining locations, guests can choose from The Dining Room with dishes inspired by the rugged North Sea and Durham countryside or Geko our Japanese inspired restaurant nestled in the vibrant Serenity Spa.
People are our passion and our mission is to create the ultimate in Northern hospitality through our sense of rebellious spirit. Human connection, personal experience, brand evolution and location pitch us at the top level of emotive hospitality.
We are seeking to appoint a Porter to join our vibrant team in providing quality customer care for our guests when they arrive at the Hotel.
The Ideal Candidate
- Multi-skilled individual with minimum one year hospitality experience.
- Must be over the age of 25 (for car insurance purposes).
- Excellent customer service and communication skills.
- Attention to detail to deliver 5‑star standard of service.
- Computer literate and familiar with Microsoft systems.
- Ability to interact with management, staff, and guests professionally.
- Team player and independent worker.
- Well presented and represent a high standard of competence at all times.
- Must have own transport.
Benefits
- Great support from the central team.
- Training & development provided.
- Progression opportunities.
- Exciting opportunity to be part of a growing business with significant investment in facilities and award-winning Serenity Spa.
- Competitive salary.
- Holidays.
- Free parking.
- Monthly & yearly staff incentives and rewards schemes.
If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today!
Porter in Seaham employer: Seaham Hall
Seaham Hall is an award-winning resort that offers a vibrant and supportive work environment for Porters, where exceptional customer care is at the heart of our operations. With comprehensive in-house training, a focus on employee wellness, and numerous recognition schemes, we prioritise your growth and satisfaction while providing a unique opportunity to be part of a team that values sustainability and community involvement. Enjoy competitive pay, generous discounts, and the chance to work in a stunning location that has been celebrated for its excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Porter in Seaham
✨Tip Number 1
Familiarise yourself with Seaham Hall and its services. Understanding the resort's offerings and values will help you demonstrate your enthusiasm for the role during any interactions with the team.
✨Tip Number 2
Network with current or former employees of Seaham Hall. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Highlight your previous hospitality experience in face-to-face roles. Be ready to share specific examples of how you've delivered excellent customer service in the past, as this is crucial for the Porter position.
✨Tip Number 4
Prepare to discuss your ability to work both independently and as part of a team. The role requires flexibility and teamwork, so think of scenarios where you've successfully balanced these aspects in your previous jobs.
We think you need these skills to ace Porter in Seaham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant hospitality experience, especially any face-to-face roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to deliver a 5-star standard of service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role of a Porter. Mention your previous experience, your attention to detail, and how you can contribute to the team at Seaham Hall.
Highlight Relevant Skills:In your application, clearly outline your communication skills, ability to work in a team, and your experience with lone-working. Make sure to mention your full driving licence and age, as these are essential requirements for the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Seaham Hall
✨Showcase Your Customer Service Skills
As a Porter, excellent customer service is key. Be prepared to share specific examples from your previous roles where you went above and beyond for guests. This will demonstrate your commitment to providing a 5-star experience.
✨Demonstrate Teamwork and Independence
The role requires both teamwork and the ability to work independently. Highlight experiences where you've successfully collaborated with others, as well as instances where you took initiative on your own.
✨Be Prepared for Scenario Questions
Expect questions that assess how you would handle various situations, such as dealing with difficult guests or managing multiple tasks at once. Practising these scenarios can help you respond confidently during the interview.
✨Dress to Impress
Since you'll be representing a high standard of competence, make sure to dress smartly for your interview. A polished appearance reflects your understanding of the hospitality industry's expectations.
