Pool Host
Location: SeahamHall, County Durham
Salary: £12.21 per hour plus share of service charge (approx. £2k perannum for employees working 40 hours a week)
Hours: 0-20hours per week (full-time), including weekends and bank holidays
(part-time available), shift pattern will include a variety of shifts between6.30am and 10.30pm including weekends & bank holidays.
Relationships: Reports to Spa Management
About SeahamHall
Perched proudlyon the County Durham coastline, Seaham Hall blends timelesselegance with a bold, modern spirit. Voted North of England Hotel ofthe Year 2023 by The Sunday Times, we are a five-starretreat known for our luxury, warmth, and distinctly Northern character.
- To becourteous and pleasant with guests at all times
- Ensurethat the guest and member’s experience is comfortable and enjoyable duringeach visit
- Maintainstandard operating spa procedures
- Tooperate the pool drinks service
Duties and Responsibilities
- Ensuremaximum cleanliness around facilities
- Seeto guest queries and demands in a professional manner
- To familiariseyourself with current members
- Toensure towel & robe removal from poolside in line with guest flow (toinclude robe pocket check)
- Ensurethat magazines & online library are available for guest leisure
- To beable to handle guest feedback in the most professional manor and report toMOD when required
- Reportany maintenance issues to reception where necessary
- Ensuresmooth operations within the spa by being proactive and working alongsidefellow members of the Seaham Hall team
- Followand respect all company policies and procedures
- Abidewith all health and safety policies
What We’reLooking For
- Minimumoneyear of experiencein a customer-facing role (hospitalityexperience a bonus).
- A genuine passionfor creatingmemorable guest experiences.
- Excellentcommunicationskills, attention to detail, and professional presentation.
- A teamplayer with initiative and the ability to work independently.
- Reliabletransport,given early starts and late finishes.
- Good health and well being
- Ability to communicate effectively
- To be reliable & dependable
- Happy caring nature
- A confident, friendly andwelcoming personality
- A passion for excellentcustomer service and an eye for detail
- The ability to prioritise andwork well under pressure
- Great personal presentationand pride in your appearance
Why You’llLove Working With Us
- Comprehensiveinduction and in-housetrainingto support your growth.
- Be part of amulti-award-winning team,including:
- Gold Winner, North East EnglandTourism Awards (five consecutive years)
- Shortlisted for VisitEnglandSmall Hotel of the Year 2025
- Gold Winner, VisitEnglandSmall Hotel of the Year 2022
- North of England Hotel of theYear 2023–The Sunday Times
- 2025 Winner of Ethical,Responsible and Sustainable award at North East Hotels Association
- Access towellness programs, charityevents, and sustainability initiatives.
- Employee benefits, including recognitionschemes and discounts on spa experiences.
- Streamaccess for financial wellbeingand flexibility.
- Up to20% offgift vouchers andspa experiences.
- Free onsite parkingand provideduniform.
- Monthly and annualEmployee of the Monthincentives.
Ready toElevate Hospitality?
If you bringpassion, professionalism, and a love for exceptional guest service, we’d bedelighted to hear from you.
Join a teamwhere every day offers the chance to create unforgettable moments — and wherepeople are truly at the heart of everything we do.
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Pool Host in North East employer: Seaham Hall
Seaham Hall is an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. As part of a multi-award-winning team in a stunning coastal location, you will enjoy comprehensive training, wellness programmes, and generous employee benefits, including discounts on spa experiences and recognition schemes. Join us to be part of a passionate team dedicated to creating memorable guest experiences in one of the North's most celebrated luxury hotels.
