At a Glance
- Tasks: Deliver exceptional service and create memorable dining experiences for guests.
- Company: Join the prestigious 5-Red-Star Seaham Hall hotel team.
- Benefits: Earn up to £12.21 per hour plus service charge, discounts, and training.
- Other info: Flexible hours, progression opportunities, and a commitment to sustainability.
- Why this job: Be part of a celebrated hospitality team and grow your career in a vibrant environment.
- Qualifications: Customer service skills and a passion for hospitality; experience is a plus but not essential.
The predicted salary is between 12 - 12 € per hour.
Location: Seaham Hall, County Durham
Salary: Up to £12.21 per hour (to be discussed at interview) + share of service charge (approx. £2,000 per year for full-time team members)
Hours: Approximately 30–40 hours per week, including weekends and bank holidays
Reporting to: Restaurant Manager, General Manager
Working with: Kitchen & Food and Beverage teams
As one of the North East’s prestigious 5-Red-Star hotels, Seaham Hall is seeking friendly, reliable and motivated Food & Beverage Assistants to join our team in The Dining Room. We have both part-time and full-time opportunities available.
If you are passionate about hospitality, enjoy working in a fast-paced environment and take pride in delivering exceptional customer service with a warm and professional approach, we would love to hear from you.
The Ideal Candidate
- Previous experience in a similar role is desirable, although full training will be provided
- Excellent communication and customer service skills
- Strong attention to detail, with a commitment to consistently delivering 5-star service
- Knowledge of Simphony/Oracle systems is an advantage
- Ability to interact confidently and professionally with guests, colleagues and management
- A team player who can also work independently
- Due to location and shift patterns, own transport is essential
Key Responsibilities
- Deliver attentive, friendly service throughout the guest dining experience, responding to special requests
- Maintain cleanliness and organisation of work areas
- Confidently upsell menu items including starters, desserts and beverages
- Present yourself professionally at all times, well-groomed and in full uniform
- Attend training sessions and develop strong menu knowledge to offer informed recommendations
- Comprehensive in-house training as part of your induction
- Clear progression opportunities for the right candidate
Benefits & Awards
- Gold Winner at the North East England Tourism Awards (five consecutive years)
- Small Hotel of the Year – Visit England Awards 2022
- North of England Hotel of the Year – Sunday Times 2023
- Share of service charge on a monthly basis
- Reward and recognition schemes, including Stream
- Participation in charity events and fundraising initiatives
- Sustainable Team Scheme, prioritising people and planet
- Up to 20% team discount on gift vouchers and spa experiences
- Workplace pension scheme (subject to eligibility)
- Uniform provided
- Free onsite parking
If you’re ready to be part of an exceptional hospitality team and deliver outstanding guest experiences, apply today — we’d love to hear from you!
Food & Beverage Assistant in North East employer: Seaham Hall
Seaham Hall, a prestigious 5-Red-Star hotel in County Durham, offers an exceptional work environment for Food & Beverage Assistants, where passion for hospitality is celebrated. With comprehensive in-house training, clear progression opportunities, and a commitment to employee well-being through rewards and recognition schemes, you will thrive in a supportive team culture that prioritises both people and the planet. Enjoy competitive pay, a share of service charge, and unique benefits like discounts on spa experiences while being part of an award-winning establishment dedicated to delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant in North East
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Seaham Hall and soak in the atmosphere. This will help you feel more connected and show your genuine interest in the place.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Food & Beverage Assistant and how you'd handle them. This will prepare you for any questions during the interview.
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally, as first impressions matter. A well-groomed appearance shows that you take pride in your work.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Seaham Hall!
We think you need these skills to ace Food & Beverage Assistant in North East
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share any experiences that highlight your enthusiasm for providing exceptional service and how you enjoy working in a fast-paced environment.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight relevant skills and experiences that align with what we’re looking for, like your communication skills and attention to detail.
Be Professional Yet Approachable:While it’s important to maintain a professional tone, don’t be afraid to let your personality come through. We want to see the friendly and motivated side of you that would fit right in with our team at Seaham Hall.
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Seaham Hall
✨Know Your Menu
Familiarise yourself with the menu and any special items before the interview. Being able to discuss dishes confidently shows your passion for food and beverage, which is crucial for a role at Seaham Hall.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for a guest, as this aligns perfectly with the hotel's commitment to 5-star service.
✨Dress to Impress
Since you'll be working in a prestigious hotel, make sure to present yourself professionally during the interview. Wear smart attire that reflects the hospitality industry standards, as first impressions matter!
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics or training opportunities. This not only shows your interest in the role but also helps you gauge if the environment is the right fit for you.
