At a Glance
- Tasks: Assist in delivering exceptional food and beverage service to guests.
- Company: Join the award-winning Seaham Hall, a top-rated hotel in County Durham.
- Benefits: Enjoy competitive pay, staff discounts, gym access, and monthly incentives.
- Other info: Flexible hours available on a zero-hour contract; training provided.
- Why this job: Be part of a celebrated team with a focus on hospitality and customer satisfaction.
- Qualifications: Previous experience in hospitality and excellent communication skills are essential.
Food & Beverage Assistant
Location: Seaham Hall, County Durham
Salary: Up to £12.71 per hour (to be discussed at interview) + share of service charge (approx. £2,000 per year for full-time team members)
Hours: Approximately 30–40 hours per week, including weekends and bank holidays
Reporting to: Restaurant Manager, General Manager
Working with: Kitchen & Food and Beverage teams
As one of the North East’s prestigious 5-Red-Star hotels, Seaham Hall is seeking friendly, reliable and motivated Food & Beverage Assistants to join our team in the Dining Room. We have both part-time and full-time opportunities available.
If you are passionate about hospitality, enjoy working in a fast-paced environment and take pride in delivering exceptional customer service with a warm and professional approach, we would love to hear from you.
The Ideal Candidate
- Previous experience in a similar role is desirable, although full training will be provided
- Excellent communication and customer service skills
- Strong attention to detail, with a commitment to consistently delivering 5-star service
- Knowledge of Simphony/Oracle systems is an advantage
- Ability to interact confidently and professionally with guests, colleagues and management
- A team player who can also work independently
- Due to location and shift patterns, own transport is essential
Key Responsibilities
- Deliver attentive, friendly service throughout the guest dining experience, responding to special requests
- Maintain cleanliness and organisation of work areas
- Confidently upsell menu items including starters, desserts and beverages
- Present yourself professionally at all times, well-groomed and in full uniform
- Attend training sessions and develop strong menu knowledge to offer informed recommendations
Benefits
- Comprehensive in-house training as part of your induction
- Clear progression opportunities for the right candidate
- Join an award-winning hotel, including:
- Gold Winner at the North East England Tourism Awards (five consecutive years)
- Small Hotel of the Year – Visit England Awards 2022
- North of England Hotel of the Year – Sunday Times 2023
- Share of service charge on a monthly basis
- Reward and recognition schemes, including Stream
- Participation in charity events and fundraising initiatives
- Sustainable Team Scheme, prioritising people and planet
- Up to 20% team discount on gift vouchers and spa experiences
- Workplace pension scheme (subject to eligibility)
- Uniform provided
- Free onsite parking
If you’re ready to be part of an exceptional hospitality team and deliver outstanding guest experiences, apply today — we’d love to hear from you!
Food & Beverage Assistant in Seaham employer: Seaham Hall
Seaham Hall is an award-winning resort that prides itself on a vibrant work culture and a commitment to employee growth. With competitive pay, generous staff incentives, and access to in-house training, we foster an environment where team members can thrive while delivering exceptional service in a stunning coastal location. Join us and be part of a team that values your contributions and offers unique benefits like gym access and discounts on spa experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant in Seaham
✨Tip Number 1
Familiarise yourself with the menu and beverage offerings at Seaham Hall. Being knowledgeable about what you’re serving will not only impress your potential employers but also show your enthusiasm for the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with the team or management. A friendly attitude and a can-do approach can set you apart from other candidates.
✨Tip Number 3
If you have experience with Simphony software, be sure to mention it in conversations. If not, express your willingness to learn quickly, as this shows your adaptability and eagerness to contribute.
✨Tip Number 4
Network with current employees if possible. They can provide insights into the company culture and may even refer you internally, which can significantly boost your chances of landing the job.
We think you need these skills to ace Food & Beverage Assistant in Seaham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in the food and beverage industry. Emphasise any previous roles where you provided excellent customer service, as this is crucial for the position.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for hospitality and your can-do attitude. Mention specific experiences that demonstrate your ability to work in a fast-paced environment and deliver 5-star service.
Highlight Relevant Skills:In your application, be sure to mention any knowledge of Simphony software or similar systems. Also, include your communication skills and attention to detail, as these are key attributes for the role.
Show Enthusiasm:Express your excitement about the opportunity to join an award-winning team. Mention how you align with their values and how you can contribute to maintaining their high standards of service.
How to prepare for a job interview at Seaham Hall
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for customer service and how you enjoy making guests feel welcome.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss specific situations where you went above and beyond to meet a customer's needs, as this is crucial for a Food & Beverage Assistant.
✨Familiarise Yourself with the Menu
Take some time to research the menu and offerings at Seaham Hall. Being knowledgeable about the food and drink options will allow you to confidently answer questions and make recommendations during the interview.
✨Highlight Your Teamwork Abilities
Since the role requires working closely with the kitchen and food & beverage teams, be prepared to discuss your experience in collaborative environments. Share examples of how you've successfully worked as part of a team to achieve common goals.
