Pool Host
Location: Seaham Hall, County Durham
Date: 2026-10-03
Region: North East
Country: GB
Postcode: S40 1XJ
Salary: £12.21 per hour plus share of service charge (approx. £2k per annum for employees working 40 hours a week)
Hours: 0-20 hours per week (full-time), including weekends and bank holidays (part-time available), shift pattern will include a variety of shifts between 6.30am and 10.30pm including weekends & bank holidays.
Relationships: Reports to Spa Management
About Seaham Hall
Perched proudly on the County Durham coastline, Seaham Hall blends timeless elegance with a bold, modern spirit. Voted North of England Hotel of the Year 2023 by The Sunday Times, we are a five-star retreat known for our luxury, warmth, and distinctly Northern character.
Job Description
- To be courteous and pleasant with guests at all times
- Ensure that the guest and member's experience is comfortable and enjoyable during each visit
- Maintain standard operating spa procedures
- To operate the pool drinks service
Duties and Responsibilities
- Ensure maximum cleanliness around facilities
- See to guest queries and demands in a professional manner
- Familiarise yourself with current members
- Ensure towel & robe removal from poolside in line with guest flow (including robe pocket check)
- Ensure magazines & online library are available for guest leisure
- Handle guest feedback professionally and report to MOD when required
- Report any maintenance issues to reception where necessary
- Ensure smooth operations within the spa by being proactive and working alongside fellow members of the Seaham Hall team
- Follow and respect all company policies and procedures
- Abide with all health and safety policies
What We're Looking For
- Minimum one year of experience in a customer-facing role (hospitality experience a bonus)
- A genuine passion for creating memorable guest experiences
- Excellent communication skills, attention to detail, and professional presentation
- A team player with initiative and the ability to work independently
- Reliable transport, given early starts and late finishes
- Good health and well-being
- Ability to communicate effectively
- Reliable & dependable
- Happy caring nature
- A confident, friendly, and welcoming personality
- A passion for excellent customer service and an eye for detail
- The ability to prioritise and work well under pressure
- Great personal presentation and pride in your appearance
Why You'll Love Working With Us
- Comprehensive induction and in-house training to support your growth
- Be part of a multi-award-winning team, including:
- Gold Winner, North East England Tourism Awards (five consecutive years)
- Shortlisted for Visit England Small Hotel of the Year 2025
- Gold Winner, Visit England Small Hotel of the Year 2022
- North of England Hotel of the Year 2023 - The Sunday Times
- 2025 Winner of Ethical, Responsible and Sustainable award at North East Hotels Association
- Access to wellness programs, charity events, and sustainability initiatives
- Employee benefits, including recognition schemes and discounts on spa experiences
- Stream access for financial wellbeing and flexibility
- Up to 20% off gift vouchers and spa experiences
- Free onsite parking and provided uniform
- Monthly and annual Employee of the Month incentives
Join a team where every day offers the chance to create unforgettable moments — and where people are truly at the heart of everything we do.
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Pool Host in Chesterfield employer: Seaham Hall
Seaham Hall is an exceptional employer, offering a vibrant work culture that prioritises employee growth and well-being. As part of a multi-award-winning team in a stunning coastal location, you will enjoy comprehensive training, wellness programmes, and generous employee benefits, including discounts on spa experiences and recognition schemes. Join us to be part of a passionate team dedicated to creating memorable guest experiences in one of the North's most celebrated luxury hotels.
