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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring satisfaction and driving product adoption.
- Company: Join a remote-first SaaS company revolutionising the global shipping industry.
- Benefits: Enjoy flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a transformative tech journey in a dynamic and innovative environment.
- Qualifications: Bachelor’s degree and experience in account management within a tech or SaaS setting required.
- Other info: Ideal for those who thrive in fast-paced, entrepreneurial settings.
The predicted salary is between 36000 - 60000 £ per year.
We are a remote-first software as a service (SaaS) company, bringing true digital transformation to the global shipping industry. We enhance the way shipping professionals work by creating technology for the maritime industry and bringing it to market. With over 85% of the world’s trade transported by sea, we have a huge opportunity to transform existing manual, offline and disparate processes into a tech-enabled and data-rich experience enabling better decision-making and fewer costly and time-consuming mistakes. Our premier platform, Sea, is the world’s first digital shipping platform that provides cloud-based applications focused on the pre-fixture and at-fixture space. These connect to create efficiencies and digitise workflows.
Responsibilities
- Account Management: Build and maintain strong relationships with key stakeholders within existing accounts. Understand the unique needs and challenges of each organisation and work towards delivering customised solutions. Serve as the primary point of contact for customer inquiries. Collaborate with supporting teams for support issues etc. Develop and implement strategic account plans for key customers. Ensure all customers are enrolled on customer lifecycle plans. Ensure all customers are reaching strong adoption levels on both transactional and intelligence product suites. Be a key enabler in driving and supporting change management in customer organisations joining Sea’s marketplace.
- Renewal Management: Proactively manage the renewal process for customers using our transactional and intelligence product suites. Collaborate with internal teams to ensure timely and accurate renewal proposals. Mitigate and escalate risk for renewal process with internal stakeholders, providing solutions to risk. Analyse customer usage patterns and provide recommendations for optimising workflows and efficiencies. Work with customers to develop strategies that drive increased engagement with our transactional/intelligence product suites. Run quarterly business reviews to understand account health and potential actions to mitigate risk.
- Growing Existing Accounts: Identify growth opportunities within existing accounts for both transactional and intelligence product suites. Develop strategies to transition customers from transactional products to more comprehensive solutions such as Sea/trade deal capture, negotiations, and intelligence services. Collaborate with internal stakeholders to present upselling and cross-selling opportunities to customers.
- Collaboration and Communication: Collaborate closely with the sales, product, and development teams to align strategies and initiatives. Communicate effectively with internal teams to ensure that customer feedback and needs are appropriately addressed.
- Market Insights and Feedback: Stay informed about shipping and commodity industry trends, competitive landscape, and emerging customer needs.
Qualifications
- Bachelor’s degree in business, economics, politics, or related field.
- Proven experience in account management, preferably within a B2B technology or SaaS environment.
- Strong understanding of transactional processes, trade negotiations, and intelligence solutions.
- Analytical mindset with the ability to translate data into actionable insights.
- Ability to multitask and manage competing priorities across multiple customers.
- Proven track record in driving adoption, renewal, upselling, and cross-selling successfully.
- Entrepreneurial. Willing to take ownership of things.
- Proficiency in Salesforce / Salesloft + Microsoft Office Suite.
Customer Success Manager employer: SEA
Contact Detail:
SEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the maritime industry and the specific challenges it faces. Understanding the unique needs of shipping professionals will help you tailor your conversations and demonstrate your value as a Customer Success Manager.
✨Tip Number 2
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that can help you stand out during interviews.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to drive customer success in previous roles. Be ready to discuss specific metrics and outcomes that highlight your impact on customer engagement and retention.
✨Tip Number 4
Demonstrate your proficiency with tools like Salesforce and Microsoft Office Suite by discussing how you've used them to manage accounts and improve workflows. Being able to speak confidently about these tools will show that you're ready to hit the ground running.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within a B2B technology or SaaS environment. Emphasise your analytical skills and any experience with Salesforce or similar tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the maritime industry and how your skills can contribute to the company's mission. Mention specific examples of how you've driven customer engagement and renewal processes in previous roles.
Highlight Relevant Achievements: In your application, include quantifiable achievements related to driving adoption, upselling, and cross-selling. Use metrics to demonstrate your impact on previous accounts and how you managed competing priorities.
Showcase Your Communication Skills: Since collaboration is key for this role, provide examples of how you've effectively communicated with internal teams and stakeholders. Highlight any experience in running business reviews or gathering market insights.
How to prepare for a job interview at SEA
✨Understand the Product Inside Out
Before your interview, make sure you have a solid understanding of Sea and its functionalities. Familiarise yourself with how the platform enhances shipping processes and be ready to discuss how you can contribute to its success.
✨Showcase Your Account Management Skills
Prepare examples from your past experiences that highlight your ability to build strong relationships with clients. Discuss specific strategies you've used to manage accounts and drive customer engagement, especially in a B2B or SaaS context.
✨Demonstrate Analytical Thinking
Be ready to talk about how you've used data to inform decisions in previous roles. Think of instances where you've analysed customer usage patterns and provided actionable insights to improve workflows or drive renewals.
✨Stay Updated on Industry Trends
Research current trends in the shipping and maritime industry. Being knowledgeable about market dynamics will not only impress your interviewers but also show that you're proactive and genuinely interested in the role.
