At a Glance
- Tasks: Welcome guests, serve food and drinks, and enhance their experience at our SEA LIFE Centre.
- Company: Join a fun and friendly team at Merlin's SEA LIFE Centre in Brighton.
- Benefits: Enjoy discounts, ongoing training, and a chance for career growth.
- Other info: Flexible part-time role with opportunities to extend beyond October 2026.
- Why this job: Work with marine wildlife and create memorable experiences for visitors.
- Qualifications: Retail experience, passion for customer service, and a fun personality.
The predicted salary is between 12 - 13 £ per hour.
We have fun-packed combined Retail and Hospitality Host positions available at our SEA LIFE Centre in Brighton. Come and join us and be part of our friendly team, welcoming and making our guests' visit just that extra bit special, all whilst enjoying being around some of the world’s most interesting marine wildlife!
Bouncing between our gift shop and café area, you will be serving delicious food and refreshing drinks, developing a well-rounded understanding of our visitor experience, ensuring that every guest leaves satisfied. You’ll be enhancing our guest experience by offering a warm and welcoming, informative approach, actively encouraging visitors to stock up on memorable merchandise and upselling where applicable.
With your truly helpful nature and world-class customer service, you’ll always seek out the right opportunities to interact with our guests, boost revenue and smash set daily targets! You will be open to suggesting products that our guests may want to purchase and will be on hand to assist our customers with any queries they may have. You’ll be expected to manage deliveries and keep displays fully stocked up.
Importantly you’ll be ensuring that all food preparation and dining areas are clean, neat and hazard free, maintaining high standards of food hygiene and safety. Whether you're serving at the till or helping guests find that perfect item, you'll own the experience and make it as fun and memorable as possible!
This is a seasonal, part-time position with a minimum of 5 hours per week. Flexibility is key and we’re looking for team members who can be available on weekends and during the summer holiday period. These roles are to start ASAP and go on until the end of October 2026 with possible extensions thereafter.
Qualifications & Experience
- Will hold past retail experience in possibly a fast paced environment
- Will have a passion for delivering excellent customer service
- A willingness to learn and develop your skills
- Have a keen eye for detail
- Strong team player with the ability to take ownership
- Infectious personality who likes to have fun at work creating memorable experiences
Benefits
- If successful, along with your salary you will receive; 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more!
- Ongoing training & development to have a longer-term career in Merlin
- Access to Perks at Work which 30,000+ national & local employee discounts
If you are interested in this opportunity and you would like to hear more, please click on the apply button now.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.
Pay Range
GBP £12.81/Hr.
Retail and Hospitality Host employer: SEA LIFE
Join our vibrant team at the SEA LIFE Centre in Brighton, where you'll not only engage with guests but also immerse yourself in a fun and dynamic work environment surrounded by fascinating marine life. We pride ourselves on fostering a culture of inclusivity and personal growth, offering ongoing training and development opportunities alongside fantastic employee benefits like discounts and perks. With a focus on creating memorable experiences for our visitors, this role is perfect for those who thrive in a fast-paced setting and are passionate about delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Hospitality Host
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the SEA LIFE Centre and its values. This will help you connect with the team and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will highlight your passion for delivering excellent service.
✨Tip Number 3
Be ready to showcase your personality! The role is all about creating memorable experiences, so let your infectious nature shine through during the interview. Show them how you can bring fun to the workplace!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Merlin and ready to dive into this exciting opportunity!
We think you need these skills to ace Retail and Hospitality Host
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your infectious enthusiasm and how you can bring fun to the role. Don’t be afraid to show us why you’re the perfect fit for our friendly team.
Highlight Relevant Experience:Make sure to mention any past retail or hospitality experience you have. We love candidates who can demonstrate their customer service skills and how they’ve made previous guests feel special. It’s all about those memorable experiences!
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the listing, like 'team player' and 'attention to detail', to show us you understand what we’re looking for. This will help your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at SEA LIFE
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Retail and Hospitality Host entails. Familiarise yourself with the responsibilities like upselling products and ensuring a clean environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer or handled a tricky situation. This will demonstrate your passion for creating memorable experiences for guests.
✨Be Ready to Discuss Teamwork
Since this role requires a strong team player, come prepared with stories that highlight your ability to work well with others. Talk about how you’ve collaborated with colleagues in fast-paced environments and how you contribute to a positive team atmosphere.
✨Bring Your Fun Personality
This position is all about creating a fun and welcoming atmosphere for guests. Don’t be afraid to let your personality shine during the interview! Share your enthusiasm for working in a lively environment and how you can contribute to making every guest's visit special.
