At a Glance
- Tasks: Welcome guests and create memorable experiences at our SEA LIFE Centre.
- Company: Join a fun, inclusive team at Merlin Entertainment.
- Benefits: Enjoy discounts, ongoing training, and flexible hours.
- Other info: Seasonal part-time role with potential for extension.
- Why this job: Work with marine wildlife and make every visit special!
- Qualifications: Retail experience and a passion for customer service.
The predicted salary is between 12 - 13 £ per hour.
We have fun-packed combined Retail and Hospitality Host positions available at our SEA LIFE Centre in Brighton. Come and join us and be part of our friendly team, welcoming and making our guests' visit just that extra bit special, all whilst enjoying being around some of the world’s most interesting marine wildlife!
Bouncing between our gift shop and café area, you will be serving delicious food and refreshing drinks, developing a well-rounded understanding of our visitor experience, ensuring that every guest leaves satisfied.
You’ll be enhancing our guest experience by offering a warm and welcoming, informative approach, actively encouraging visitors to stock up on memorable merchandise and upselling where applicable. With your truly helpful nature and world-class customer service, you’ll always seek out the right opportunities to interact with our guests, boost revenue and smash set daily targets! You will be open to suggesting products that our guests may want to purchase and will be on hand to assist our customers with any queries they may have.
You’ll be expected to manage deliveries and keep displays fully stocked up. Importantly you’ll be ensuring that all food preparation and dining areas are clean, neat and hazard free, maintaining high standards of food hygiene and safety.
Whether you're serving at the till or helping guests find that perfect item, you'll own the experience and make it as fun and memorable as possible! This is a seasonal, part-time position with a minimum of 5 hours per week. Flexibility is key and we’re looking for team members who can be available on weekends and during the summer holiday period. These roles are to start ASAP and go on until the end of October 2026 with possible extensions thereafter.
Qualifications & Experience
- Will hold past retail experience in possibly a fast paced environment
- Will have a passion for delivering excellent customer service
- A willingness to learn and develop your skills
- Have a keen eye for detail
- Strong team player with the ability to take ownership
- Infectious personality who likes to have fun at work creating memorable experiences
Benefits
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more!
- Ongoing training & development to have a longer-term career in Merlin
- Access to Perks at Work which offers 30,000+ national & local employee discounts
If you are interested in this opportunity and you would like to hear more, please click on the apply button now.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.
Pay Range GBP £12.81/Hr.
Retail and Hospitality Host in Brighton employer: SEA LIFE
Join our vibrant team at the SEA LIFE Centre in Brighton, where we prioritise a fun and inclusive work culture that celebrates diversity. As a Retail and Hospitality Host, you'll enjoy competitive benefits such as generous discounts, ongoing training for career advancement, and the opportunity to work in a dynamic environment surrounded by fascinating marine life. We value your contributions and are committed to creating memorable experiences for both our guests and our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Hospitality Host in Brighton
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on the SEA LIFE Centre and its values. This will help you connect with the team and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Practice your customer service skills! Think about how you can make every guest's experience memorable. Maybe role-play with a friend or family member to get comfortable with upselling and handling queries like a pro.
✨Tip Number 3
Be flexible and show your availability! Since this role requires weekend work and flexibility, make sure to highlight your willingness to adapt your schedule. It shows you're ready to jump in and help out when needed.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to spot your enthusiasm and passion for joining our team at the SEA LIFE Centre!
We think you need these skills to ace Retail and Hospitality Host in Brighton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your love for customer service. A bit of fun in your writing can go a long way!
Tailor Your Experience:Make sure to highlight any past retail or hospitality experience you have. We’re looking for team players who can deliver excellent customer service, so share specific examples of how you've done this in the past. It’ll help us see how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. Remember, we’re busy too!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click that apply button and let’s get started on this exciting journey together!
How to prepare for a job interview at SEA LIFE
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Retail and Hospitality Host entails. Familiarise yourself with the SEA LIFE Centre's offerings, especially the café and gift shop. This will help you answer questions confidently and show your genuine interest in enhancing the guest experience.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about times when you went above and beyond to make a customer's day special. This is crucial for this role, so be ready to share those stories!
✨Emphasise Teamwork and Flexibility
Since this position requires working closely with others and being available on weekends, highlight your ability to work as part of a team. Share instances where you adapted to changing situations or helped out colleagues, showcasing your flexibility and team spirit.
✨Bring Your Fun Personality
The job description mentions an 'infectious personality'—so let yours shine! Be enthusiastic during the interview and express your passion for creating memorable experiences for guests. A positive attitude can go a long way in making a great impression!
