At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service and driving sales at the Cornish Seal Sanctuary.
- Company: Join the SEA LIFE Trust, where conservation meets fun in a vibrant environment.
- Benefits: Enjoy discounts on LEGO, free tickets to attractions, and exclusive employee perks.
- Other info: Full-time role with opportunities for growth and development in a supportive team.
- Why this job: Make a difference while working in a lively setting surrounded by nature and wildlife.
- Qualifications: Experience in a fast-paced retail environment and strong leadership skills required.
The predicted salary is between 26897 - 26897 £ per year.
Fancy working where puffins and cheeky seals watch on as you go about your daily work? We’re looking for a customer focused, and sales driven Admissions & Retail Supervisor at the Cornish Seal sanctuary, here in Gweek! Reporting to the Commercial Manager, you’ll manage and take the lead of our front-of-house admissions and retail department. You and your team will be the first impression our guests receive when they arrive, so you’ll inspire a culture of amazing customer service, big smiles, and a friendly greeting from your team, as well as embedding an effective sales culture.
Our SEA LIFE Trust store is very much part of the immersive visitor experience therefore visual merchandising and space management within the unit will be crucial. Our sanctuary gets busy, so you’ll be managing a high volume of guests, ensuring a slick operation! With a wide range of ticket types, annual passes, promotions and other products, you’ll play a key role in driving revenue for the charity, developing product knowledge and sales skills within your team. This is a full-time, permanent role. Working any 5 days from 7, including working a regular fair share of weekends and bank holidays as required.
Qualifications & Experience
- Supervisory experience in a fast-paced customer facing environment
- Knowledge of ticketing systems and experience of merchandising, cost of sales and margin management
- An experienced leader of people (along with all that goes with that, such as recruitment, coaching and performance management)
- Have lots of experience working in a customer facing environment
- Responsible, confident, and full of initiative
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: Free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Enjoy the Ride Pass, giving you and 5 others a Merlin Annual Pass (Gold Edition)
- X2 volunteer days per year
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £26,897.00/Yr.
SEA LIFE Trust Message: Merlin Entertainments provides HR services for the SEA LIFE Trust and as part of this, all employees adhere to all Merlin Entertainments policies. Please be aware that you may receive correspondence from Merlin Entertainments regarding SEA LIFE Trust vacancies.
Retail Supervisor employer: SEA LIFE Trust
Join the SEA LIFE Trust at the Cornish Seal Sanctuary, where you can work in a stunning coastal environment surrounded by nature while leading a passionate team dedicated to exceptional customer service. With a strong focus on employee growth, you will have opportunities for development through coaching and performance management, alongside fantastic benefits like discounts on LEGO products and free access to Merlin attractions worldwide. Embrace a vibrant work culture that values teamwork and community engagement, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like SEA LIFE Trust, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like SEA LIFE Trust!
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at SEA LIFE Trust, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at SEA LIFE Trust and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show SEA LIFE Trust that you’re ready to jump in and contribute right away!
How to prepare for a job interview at SEA LIFE Trust
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
