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- Tasks: Lead a team to ensure safe and enjoyable pool experiences for all users.
- Company: Join an award-winning Leisure Trust focused on community and health.
- Benefits: Competitive pay, discounted memberships, birthday off, and cycle to work scheme.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Management experience and a passion for health and wellbeing.
- Other info: Full training provided with a supportive and fun team environment.
The predicted salary is between 20400 - 21600 £ per year.
We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. Based at our Hilsea site, you’ll be working 37 hours per week on a fixed rota to ensure the safe running of the pools and surrounding areas. We are looking for people with management and open water lifeguarding experience with a passion for health and wellbeing.
What your day will look like
- Through your passion for excellence, every day will bring exceptional experiences for both the customers and members of your team. You will lead your team in setting the highest service standards.
- Drive Customer Satisfaction
- Help develop and maintain a welcoming environment for all users of the pools.
- Engage with customers and users of the site.
- Have a clear focus on delivering high standards in all areas of the site.
- Deliver on all agreed actions set for you by your line Manager.
- Ensure the pools are safe and all necessary checks have been completed for a smooth and welcoming opening every day.
- Monitor the pool area and ensure all areas are cleaned and maintained to the highest possible standards.
- Provide a confident and professional service through developing your knowledge in all areas of the business.
- Show that you have the skills and experience to answer customer questions and provide an excellent service to all users.
- Support team engagement in both yours and the wider teams.
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.
- Ensure your team are trained at the highest level to provide an exceptional service.
- Follow and implement all cash handling and security policies & processes.
- Take ownership and responsibility for areas of health and safety and reporting of any defects.
- Complete any actions set for you by your line Manager which focus on both what the customer sees and experiences.
- Carry out water testing and all other necessary pool checks.
- Have the confidence to react to any first aid situations appropriately and with compassion as necessary.
What We’re Looking For
- Your Energy
- A confident and professional person who can lead and manage a team.
- A natural people person who enjoys talking, connecting, and inspiring action.
- Motivated by providing a safe and welcoming environment for all swimmers where they can develop and enjoy using the pool.
- Passionate about health, fitness, and community involvement and development.
- Experience in line managing a successful and engaging team.
- Focused and motivated to ensure customer expectations are exceeded.
- Developed confidence with interacting with customers in both friendly and assertive situations.
- Operational Duty Manager experience with Health and safety and COSHH understanding.
- Approachable, positive, and confident in your abilities.
- Resilient and able to bounce back from challenges.
- A team player who supports others.
- Independent and able to stay motivated when working alone.
What You’ll Get From Us
- 37 hours per week on a 7‑day‑a‑week rota.
- Full training and ongoing support.
- Competitive contractual pay. Currently, £24,411 - £27,204 per annum (subject to increase if applicable).
- Super discounted membership at all South Downs Leisure sites.
- A day off on your birthday.
- Cycle to Work scheme.
- A supportive and fun team who love what they do.
- The chance to make a real impact in your community by working with an award‑winning Leisure Trust and more.
Our Values
- We put the customer first.
- We create safe, inclusive, and memorable experiences for all.
- Make it happen.
- We thrive on challenges, chase goals, and always aim higher.
- Our people, our success.
- We grow together, supporting, celebrating, and winning as a team.
- We’re Inclusive.
- We are an equal opportunities employer and welcome applications from all backgrounds. If you require any adjustments to support your application, just let us know.
Ready to Jump In?
If you’re passionate, proactive, and ready to grow our new lifeguarding team, we want to hear from you.
Duty Manager in Portsmouth employer: Sea Lanes
Contact Detail:
Sea Lanes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Portsmouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with the community. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your management experience and passion for health and wellbeing align with their values. Confidence is key!
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've successfully led a team or handled customer interactions. They want to see that you can inspire and connect with others, so let your personality shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Duty Manager in Portsmouth
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for health, fitness, and community shine through in your application. We want to see how your passion aligns with our values and the role of Duty Manager.
Tailor Your Experience: Make sure to highlight your management and lifeguarding experience. We’re looking for specific examples that demonstrate your ability to lead a team and ensure safety in a pool environment.
Be Personable: Since this role involves engaging with customers, let your personality come through in your writing. We appreciate a friendly tone that reflects your approachability and confidence.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you!
How to prepare for a job interview at Sea Lanes
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety regulations, especially COSHH. Familiarise yourself with the specific duties of a Duty Manager and be ready to discuss how your past experiences align with these responsibilities.
✨Show Your Passion
Let your enthusiasm for health, fitness, and community shine through. Share examples of how you've created welcoming environments in previous roles and how you engage with customers to enhance their experience.
✨Demonstrate Leadership Skills
Prepare to talk about your management style and how you motivate your team. Think of specific instances where you've successfully led a team or resolved conflicts, as this will show your capability to lead effectively.
✨Be Customer-Focused
Since customer satisfaction is key, come equipped with ideas on how to exceed customer expectations. Discuss any strategies you've implemented in the past that improved service standards or customer engagement.
