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For Companies At a Glance
- Tasks: Connect with customers and provide a first-class experience at our vibrant leisure site.
- Company: Join a community-focused leisure trust dedicated to health and wellbeing.
- Benefits: Competitive pay, staff perks, and a supportive team environment.
- Why this job: Make a real impact in your community while promoting health and fitness.
- Qualifications: Experience in customer service and a passion for health and community.
- Other info: Flexible hours, full training, and opportunities for personal growth.
The predicted salary is between 10 - 15 £ per hour.
We’re on the lookout for friendly and confident customer service focused people. You must be passionate about prioritising the customers who engage with our exciting and vibrant new site. Based at our Hillsea site, you’ll be meeting customers as they visit the site. We are looking for people with experience of customer service at the highest level and who have a passion for health and wellbeing. Think community vibes and healthy living — our iconic lidos, Hilsea Lido and Sea Lanes, are the ultimate destinations for health, fitness, fun, and training. They’re places where people connect, recharge, and create lasting memories. Now, we need you to help more people discover the benefits of being part of our community and turn their visits into long‑term commitments.
What your day will look like:
- Every day will bring new energy and fresh faces, but your goal stays the same: connect with our customers and provide them with a first‑class experience in all aspects of their visit.
- Drive Safety and Customer Satisfaction
- Ensure customers are warmly welcomed through using your skills and experience.
- Encourage repeat visitor usage by providing excellent customer interaction to users.
- Engage with all your customers wherever they are new or regular users.
- Create an environment where customers feel comfortable to ask.
- Work alongside the retention team to achieve overall Sales and Attrition targets.
- Deliver a friendly, professional customer experience and make every conversation count either in person or via emails.
- Ensure a high level of customer service is maintained by being helpful, courteous and knowledgeable about products available across South Downs Leisure sites.
- Create a fun and active environment so all users feel comfortable and engaged while visiting the site.
- Build real relationships that lead to long‑term, happy members.
- Drive Membership through special open days and promotions.
- Work closely with colleagues across the business to ensure a smooth customer journey.
- Share ideas to develop the customer journey.
- Be ready to get involved at outreach events and in community networking.
- Undertake basic financial administration duties such as processing invoices.
- Complete daily reconciliation of tills and banking to ensure smooth customer experience.
What We’re Looking For
- Your Energy
- A natural people person who enjoys talking, connecting, and inspiring people.
- Motivated by providing a safe and welcoming environment for all customers where they can feel comfortable and safe when attending the site and facilities.
- Passionate about health, fitness, and building a community.
- Direct customer service experience on various channels and/or face to face.
- Confident with interacting with customers in both friendly and assertive situations.
- Health and safety understanding.
- Administrative knowledge and/or experience.
- Welcoming and approachable.
- Positive, and confident in your abilities.
- A team player who supports others.
- Independent and able to stay motivated when working alone.
What You’ll Get From Us
- Hours to be agreed around the class programme.
- Full training and ongoing support.
- Competitive contractual pay, £12.71 per hour.
- Staff perks including:
- Super discounted membership at all South Downs Leisure sites.
- A day off on your birthday.
- Cycle to Work scheme.
- A supportive and fun team who love what they do.
- The chance to make a real impact in your community by working with an award‑winning Leisure Trust and more.
Our Values
- We put the customer first. We create safe, inclusive, and memorable experiences for all.
- Make it happen. We thrive on challenges, chase goals, and always aim higher.
- Our people, our success. We grow together, supporting, celebrating, and winning as a team.
- We’re Inclusive. We are an equal opportunities employer and welcome applications from all backgrounds. If you require any adjustments to support your application, just let us know.
Ready to Jump In?
If you’re passionate, proactive, and ready to grow our new Hillsea customer experience, we want to hear from you.
Customer Service Advisor in Portsmouth employer: Sea Lanes
Contact Detail:
Sea Lanes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Portsmouth
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with the community. This will help you connect better during your conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a customer complaint or a new visitor needing guidance. Being prepared will boost your confidence and help you shine in the interview.
✨Tip Number 3
Don’t forget to showcase your passion for health and wellbeing! Share personal stories or experiences that highlight your commitment to fitness and community. This will resonate well with the hiring team and show you're a perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to be part of our vibrant team at South Downs Leisure.
We think you need these skills to ace Customer Service Advisor in Portsmouth
Some tips for your application 🫡
Show Your Passion: Let your love for customer service and health shine through in your application. We want to see how you connect with people and create memorable experiences, so share any relevant stories or examples!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service. We’re looking for those who can engage with our community, so emphasise your skills that align with our values.
Be Personable: Since we’re all about friendly vibes, don’t be afraid to let your personality come through in your writing. Use a warm tone and show us why you’d be a great fit for our team at Hillsea!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at Sea Lanes
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share specific examples of how you've provided excellent service in the past. Think about situations where you turned a negative experience into a positive one, as this will show your problem-solving abilities.
✨Show Your Passion for Health and Wellbeing
Since the role is all about promoting health and fitness, make sure to express your enthusiasm for these topics during the interview. Share any personal experiences or interests related to health and wellbeing that can connect you with the company's mission.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Ask questions about the company culture, community events, and how they support their staff. This shows you're genuinely interested in being part of their team and helps you gauge if it's the right fit for you.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team and support your colleagues. Share examples of how you've collaborated with others in previous roles, especially in customer service settings, to create a welcoming environment for customers.
