At a Glance
- Tasks: Lead a team to ensure safe and enjoyable swimming experiences at our iconic lidos.
- Company: Join a passionate team at South Downs Leisure, dedicated to health and community.
- Benefits: Enjoy competitive pay, staff perks, and a supportive work environment.
- Other info: Flexible hours with both full-time and part-time roles available.
- Why this job: Make a real impact in your community while promoting health and fitness.
- Qualifications: Management experience and a passion for health and wellbeing are essential.
The predicted salary is between 24300 - 29700 £ per year.
We understand that success is achieved through our people, and we are searching for committed and passionate Duty Managers to join our growing business in our exciting new London site.
Based at our Canary Wharf site, you’ll be working on a fixed rota to ensure the safe running of the pools and surrounding areas.
We are looking for people with management and /or open water lifeguarding experience with a passion for health and wellbeing.
We have both part time and full time (37 hours per week) vacancies.
Think community vibes and healthy living - our iconic lidos -
Canary Wharf, Hilsea Lido and Sea Lanes are the ultimate destinations for health, fitness, fun, and training.
From sun-soaked swims to community events and family days out, they’re places where people connect, recharge, and create lasting memories.
Now, we need you to help more people discover the benefits of being part of our community and turn their visits into long-term commitments.
What your day will look like
Through your passion for excellence, every day will bring exceptional experiences for both the customers and members of your team.
You will lead for your team in setting the highest service standards.
- Drive Customer Satisfaction
- Help develop and maintain a welcoming environment for all users of the pools.
- Engage with customers and users to the site
- Have a clear focus on delivering high standards in all areas of the site.
- Deliver on all agreed actions set for you by your line Manager.
- Ensure the pools are safe and all necessary checks have been completed for a smooth and welcoming opening everyday.
- Monitor the pool area and ensure all areas are cleaned and maintained to the highest possible standards.
- Be the voice of South Downs Leisure
- Provide a confident and professional service through developing your knowledge in all areas of the business
- Show that you have the skills and experience to answer customer questions and provide an excellent service to all users.
- Lead, develop and retain great people
- Support team engagement in both yours and the wider teams
- Play a part in creating an inclusive culture where everyone can be their best.
- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
- Ensure your team are trained at the highest level to provide an exceptional service.
- Deliver on safety and operational standards
- Follow and implement all cash handling and security policies & processes.
- Take ownership and responsibility for areas of health and safety and reporting of any defects.
- Complete any actions set for you by your line Manager which focus on both what the customer sees and experiences.
- Carry out water testing and all other necessary pool checks
- Have the confidence to react to any first aid situations appropriately and with compassion as necessary.
- What We’re Looking For
- Your Energy
- A confident and professional person who can lead and manage a team.
- A natural people person who enjoys talking, connecting, and inspiring action
- Motivated by providing a safe and welcoming environment for all swimmers where they can develop and enjoy using the pool
- Passionate about health, fitness, and community involvement and development.
- Your Experience
- Experience in line managing a successful and engaging team
- Focused and motivated to ensure customer expectations are exceeded.
- Developed confidence with interacting with customers in both friendly and assertive situations.
- Operational Duty Manager experience with Health and safety and COSHH understanding.
- Your Approach
- Approachable, positive, and confident in your abilities
- Resilient and able to bounce back from challenges
- A Team Player Who Supports Others
- Independent and able to stay motivated when working alone
- What You’ll Get From Us
- Fixed hours per week on 7 days a week rota.
- Full training and ongoing support
- Competitive contractual pay.
• Staff perks including
- Super discounted membership at all South Downs Leisure sites
- A day off on your birthday
- Enhanced Pension scheme
- A supportive and fun team who love what they do
- The chance to make a real impact in your community by working with an award-winning Leisure Trust and more …
Our Values
- We put the customer first: We create safe, inclusive, and memorable experiences for all.
- Make it happen: We thrive on challenges, chase goals, and always aim higher.
- Our people, our success: We grow together, supporting, celebrating, and winning as a team.
- We’re
Inclusive: We are an equal opportunities employer and welcome applications from all backgrounds.
If you require any adjustments to support your application, just let us know.
Ready to Jump In?
If you're passionate, proactive, and ready to lead our lifeguarding team, we want to hear from you.
#J-18808-Ljbffr
Duty Manager (Full & Part Time vacancies) in London employer: Sea Lanes
At Sea Lanes, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture that prioritises professional development and employee well-being. As a NPLQ & OWL Lifeguard Trainer and Assessor, you will benefit from competitive pay, ongoing training opportunities, and unique staff perks, all while working in a vibrant coastal location that promotes a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager (Full & Part Time vacancies) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sea Lanes. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sea Lanes
Don't be shy about reaching out to Sea Lanes directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager (Full & Part Time vacancies) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sea Lanes and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sea Lanes
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
