At a Glance
- Tasks: Create unforgettable experiences by serving food and crafting cocktails in a vibrant environment.
- Company: Sea Lanes Canary Wharf, an exciting new aquatic venue in London.
- Benefits: Competitive pay, flexible hours, staff discounts, and growth opportunities.
- Other info: Supportive team culture with full training provided.
- Why this job: Join a passionate team and make a real impact in hospitality.
- Qualifications: Experience in hospitality and bar skills are essential.
The predicted salary is between 30784 - 30784 € per year.
Salary: £14.80
Location: Canary Wharf, London
Reporting To: General Manager
Hours: Full-time / Part-time (including evenings & weekends)
Age Requirement: Applicants must be 18 or over due to the nature of bar work
Ready to Create Unforgettable Experiences in the Heart of London? Sea Lanes Canary Wharf is where urban energy meets world‑class aquatic experience and our Front of House Team Members are at the beating heart of it all. We’re looking for exceptional, guest‑obsessed people who thrive in fast‑paced, high‑energy environments and want to be part of something genuinely exciting.
What Makes Your Day Amazing
- Welcome and greet every guest with warmth, energy, and a genuine smile
- Guide guests through our full food, drink, and venue offering – making confident recommendations
- Take orders accurately and efficiently, ensuring every preference and dietary requirement is noted
- Serve food and drinks to the highest standards – presentation and timing always matter
- Anticipate guest needs and go above and beyond to exceed expectations
- Handle queries, feedback, and special requests with professionalism and care
- Have an eye for opportunity to surprise and delight guests in positive, memorable ways
Work the Bar Like a Pro
- Craft delicious cocktails and drinks to Sea Lanes standards with skill and flair
- Confidently provide drink knowledge and make recommendations to enhance the guest experience
- Take bar orders, deliver drinks, and check in with guests throughout their visit
- Carry out ID checks diligently and comply with all legal requirements relating to the service of alcohol
- Support Bar Backs as and when required to keep service flowing
- Ensure all bar stock and glassware are replenished and available at all times
- Coach and encourage junior team members to grow their skills and confidence behind the bar
- Process bar transactions accurately and be accountable for all transactions handled
Keep the Floor Running Smoothly
- Maintain a clean, organised, and welcoming front of house environment at all times
- Clear and reset tables efficiently to keep service flowing throughout the venue
- Support the kitchen team with timely communication and coordination
- Assist with set‑up and breakdown of the venue for daily service and private events
- Ensure all guest‑facing areas are clean, presentable, and stocked
Champion Sales & Service Standards
- Confidently upsell menu items, drinks, specials, and venue experiences
- Process payments accurately using our till and card payment systems – be accountable for every transaction
- Stay knowledgeable about our full menu including allergens, dietary requirements, and drink ingredients
- Support private hire events, promotions, and special occasions with enthusiasm and professionalism
- Provide clear, concise communication to teammates at all times to minimise disruption to guests
Uphold Safety & Standards
- Follow all food safety, hygiene, health & safety, and allergy procedures without exception
- Adhere to responsible service of alcohol guidelines and licensing requirements at all times
- Follow all fire safety and health & safety procedures and report any hazards immediately
- Complete daily opening and closing duties as directed
- Be flexible in covering a range of duties across the venue in line with business needs
Our Values Drive Everything We Do
- CUSTOMER FIRST - Customers are at the heart of everything we do. Our aim is to deliver an exceptional customer experience in a safe and inclusive environment.
- MAKE IT HAPPEN - We have a ‘can do’ attitude, take ownership for innovation, and consistently provide great service.
- OUR PEOPLE, OUR SUCCESS - We work with those passionate about open water swimming and intent on providing world‑class experiences.
About You
- More than anything, we’re looking for someone who loves people, brings genuine energy to every shift, and shares our passion for exceptional hospitality – with the bar skills to match.
Your Experience Speaks
- Previous experience in a hospitality, bar, or restaurant environment is essential for this role
- Demonstrable bar experience including crafting cocktails and mixed drinks
- Comfortable working in a fast‑paced, high‑volume service environment
- Knowledge of food hygiene, allergen awareness, and responsible service of alcohol
- Experience with till and payment systems is a bonus – but we can train you on our systems
Your Passion Shows
- Genuine love for hospitality and delivering experiences that make people smile
- Outgoing, confident, and warm – you connect easily with guests and colleagues alike
- Positive, proactive, and flexible – you embrace every shift with energy and commitment
- Excellent communication and teamwork skills – you lift everyone around you
- A quick learner with the ability to remain calm and perform under pressure
- Pride in your presentation and a can‑do attitude, always
- A minimum of 18 years of age, due to the requirement to work with and serve alcohol
What’s in it for You
- Competitive pay – fair rates that recognise your skill, hard work, and guest focus
- Flexible positions – full‑time and part‑time roles available to suit your lifestyle
- Supportive team – work alongside people who genuinely care about each other
- Staff perks – discounts on food, drinks, and venue services
- Growth opportunities – develop your skills and build a career in hospitality
- Full training provided – we’ll give you everything you need to succeed
- Real impact – be part of one of London’s most exciting new destinations
Ready to Jump In? We are OPEN. BRAVE. DIRECT. If you’re ready to bring your personality, passion for hospitality, bartending skills, and genuine care for guests, we want to hear from you! We believe every person has the right to thrive at work. We’re committed to equal employment opportunity and welcome applications from all backgrounds. Should you require any specific accommodations in the recruitment process, please let us know. Ready to make a splash? We can’t wait to meet you!
Front of House Team Member – Canary Wharf employer: Sea Lanes
At Sea Lanes Canary Wharf, we pride ourselves on being an exceptional employer that values our team members as the heart of our vibrant venue. With competitive pay, flexible working hours, and a supportive culture that encourages personal growth and development, we create an environment where your passion for hospitality can truly shine. Join us in one of London's most exciting locations, where every day offers the chance to craft unforgettable experiences and make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member – Canary Wharf
✨Tip Number 1
Get to know the venue! Before your interview, pop by Sea Lanes Canary Wharf and soak up the atmosphere. Familiarise yourself with the menu and the bar offerings so you can chat confidently about them during your interview.
✨Tip Number 2
Show off your personality! When you meet the team, let your genuine energy shine through. Remember, they’re looking for someone who loves people and brings a positive vibe to every shift.
✨Tip Number 3
Practice your cocktail skills! If you’ve got experience behind the bar, be ready to talk about your favourite drinks and maybe even share a few tips on crafting cocktails. It’ll show you’re passionate and knowledgeable.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you message to express your appreciation for the opportunity. It’s a nice touch that can help you stand out from the crowd.
We think you need these skills to ace Front of House Team Member – Canary Wharf
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and your love for making guests smile.
Tailor Your Application:Make sure to tailor your application to the Front of House Team Member role. Highlight any relevant experience you have in hospitality or bar work, and mention specific skills like cocktail crafting or customer service that match what we're looking for.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and make it easy for us to see why you’d be a great fit for our team. Remember, we’re looking for someone who can communicate well with guests and teammates alike!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our exciting team at Sea Lanes Canary Wharf!
How to prepare for a job interview at Sea Lanes
✨Know the Venue Inside Out
Before your interview, take some time to research Sea Lanes Canary Wharf. Familiarise yourself with their menu, bar offerings, and overall vibe. This will not only show your genuine interest but also help you answer questions about how you can contribute to creating unforgettable experiences for guests.
✨Show Off Your Bar Skills
Since this role involves crafting cocktails and making drink recommendations, be prepared to discuss your previous bar experience in detail. If possible, bring along examples of cocktails you've created or describe a busy shift where you excelled under pressure. This will demonstrate your capability and passion for bartending.
✨Emphasise Customer Service
The job is all about delivering exceptional customer experiences. Think of specific examples from your past roles where you went above and beyond for a guest. Highlighting your ability to connect with people and create memorable moments will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Prepare by thinking through how you would manage difficult guests, unexpected rushes, or special requests. Showing that you can think on your feet will set you apart from other candidates.
