At a Glance
- Tasks: Provide outstanding concierge service and connect with customers at our vibrant Canary Wharf site.
- Company: Join a community-focused leisure trust dedicated to health and wellbeing.
- Benefits: Competitive pay, staff perks, birthday off, and a supportive team environment.
- Other info: Full training provided with opportunities for personal growth and development.
- Why this job: Make a real impact in your community while promoting health and fitness.
- Qualifications: Experience in customer service and a passion for health and community.
The predicted salary is between 30000 - 40000 £ per year.
We’re on the lookout for friendly and confident customer service focused people to provide an outstanding concierge service. Based at Canary Wharf site, you’ll be meeting customers as they visit the site, providing them with their cleaned and refreshed Wet Suits. We are looking for people with experience of customer service at the highest level and who have a passion for health and wellbeing.
Think community vibes and healthy living - our iconic lidos - Canary Wharf, Hilsea Lido and Sea Lanes are the ultimate destinations for health, fitness, fun, and training. From sun-soaked swims to community events and family days out, they’re places where people connect, recharge, and create lasting memories. Now, we need you to help more people discover the benefits of being part of our community and turn their visits into long-term commitments.
What your day will look like: Every day will bring new energy and fresh faces, but your goal stays the same: connect with our customers and provide them with a first class experience in all aspects of their visit.
Responsibilities
- Ensure customers are warmly welcomed through using your skills and experience
- Encourage repeat visitor usage by providing excellent customer interaction to users
- Engaging with all your customers wherever they are new or regular users
- Create an environment where customers feel comfortable to ask
- Work alongside the retention team to achieve overall Sales and Attrition targets
- Be the Voice of South Downs Leisure
- Deliver a friendly, professional customer experience and make every conversation count either in person or via emails
- Ensure that a high level of customer service is maintained by being helpful, courteous and knowledgeable about products available across South Downs Leisure sites
- Create a fun and active environment so all users feel comfortable and engaged whilst visiting the site
- Build real relationships that lead to long-term, happy members
- Drive Membership through special open days and promotions
- Support the Team and Community
- Work closely with colleagues across the business to ensure a smooth customer journey
- Share ideas to develop the customer journey
- Be ready to get involved at outreach events and in the community networking
- Undertake basic financial administration duties such as processing invoices
- Complete daily reconciliation of tills and banking to ensure smooth customer experience
Your Energy
- A natural people person who enjoys talking, connecting, and inspiring people
- Motivated by providing a safe and welcoming environment for all customers where they can feel comfortable and safe when attending the site and facilities
- Passionate about health, fitness, and building a community
Your Experience
- Direct customer service experience on various channels and / or face to face
- Confident with interacting with customers in both friendly and assertive situations
- Health and safety understanding
- Administrative knowledge and / or experience
Your Approach
- Welcoming and approachable
- Positive, and confident in your abilities
- A team player who supports others
- Independent and able to stay motivated when working alone
What You’ll Get From Us
- Hours to be agreed around the opening hours
- Full training and ongoing support
- Competitive contractual pay
- Staff perks including: Super discounted membership at all South Downs Leisure sites
- Enhanced Pension Scheme
- A day off on your birthday
- A supportive and fun team who love what they do
- The chance to make a real impact in your community by working with an award-winning Leisure Trust and more …
Our Values
- We put the customer first – We create safe, inclusive, and memorable experiences for all.
- Make it happen – We thrive on challenges, chase goals, and always aim higher.
- Our people, our success – We grow together, supporting, celebrating, and winning as a team.
- We’re Inclusive – We are an equal opportunities employer and welcome applications from all backgrounds. If you require any adjustments to support your application, just let us know.
Ready to Jump In? If you’re passionate, proactive, and ready to grow our customer experience, we want to hear from you.
Concierge / Customer Service - Canary Wharf employer: Sea Lanes
At Sea Lanes, we pride ourselves on being an excellent employer by fostering a supportive and dynamic work culture that prioritises professional development and employee well-being. As a NPLQ & OWL Lifeguard Trainer and Assessor, you will benefit from competitive pay, ongoing training opportunities, and unique staff perks, all while working in a vibrant coastal location that promotes a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge / Customer Service - Canary Wharf
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a customer needing assistance or a complaint. Being prepared will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show off your passion for health and wellbeing! Share personal stories or experiences that highlight your commitment to fitness and community. This will resonate with the hiring team and demonstrate that you align with their values.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Concierge / Customer Service - Canary Wharf
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and confident nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your words!
Highlight Relevant Experience:Make sure to showcase any previous customer service experience you have, especially in health and wellbeing. We’re looking for people who can provide that first-class experience, so give us examples of how you've done this before.
Connect with Our Values:Take a moment to reflect on our values and how they resonate with you. In your application, mention how you align with our commitment to customer-first service and community building. It’ll show us you’re a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Canary Wharf!
How to prepare for a job interview at Sea Lanes
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've provided excellent service in the past, especially in face-to-face situations. This role is all about making connections, so show them you know how to create a welcoming atmosphere.
✨Show Your Passion for Health and Wellbeing
Since this position revolves around health and fitness, make sure to express your enthusiasm for these topics during the interview. Share any personal experiences or interests related to fitness, community events, or healthy living that can demonstrate your alignment with their values.
✨Engage with the Interviewers
Treat the interview like a conversation rather than a Q&A session. Ask questions about the company culture, community events, and how they engage with customers. This shows you're genuinely interested and helps you build rapport with the interviewers.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various customer service scenarios. Think about potential challenges you might face in this role and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
