Operation Analyst in London

Job Description

Instructions

Please read the following instructions carefully before completing this application:

1. Complete all required sections of the application form accurately and honestly.

2. Ensure that all information provided is current and correct, as any false or misleading information may result in disqualification from the recruitment process or termination of employment if discovered after appointment.

3. If shortlisted to the final stage of the interview process, you will be required to provide two references.

4. References will only be contacted if you progress to the final stage of the interview process.

5. By submitting this application, you consent to SEA-FAJ CONSULTS verifying the information provided and contacting your references where applicable.

6. Applicants must have the legal right to work in the country where the role is based or clearly state their work authorization status.

7. Incomplete applications may not be considered.

Who Can Apply?

This opportunity is open to candidates currently living in Nigeria who possess the required skills, experience, and qualifications to work remotely with an international organisation based in London, United Kingdom.

The ideal candidate should:

• Be currently residing in Nigeria.

• Have reliable internet connectivity and a suitable remote working environment.

• Be able to work effectively with teams operating across different locations and time zones.

• Demonstrate strong communication, accountability, and self-management skills required for remote work.

• Have relevant experience in operations, data analysis, business analysis, or financial services.

Company Overview

SEA-FAJ Consults Limited is a multinational recruitment and outsourcing agency operating in the United Kingdom and Nigeria. We deliver end-to-end talent solutions to organisations through strategic recruitment, outsourcing, and consultancy services.

Our expertise spans multiple industries, including financial services, technology, education, and corporate sectors. We are committed to connecting exceptional talent with leading organisations while providing tailored recruitment solutions that support business growth, operational excellence, and long-term success.

Role Overview

SEA-FAJ Consults is recruiting on behalf of our client, a fast-growing financial services/fintech company based in London, United Kingdom, for a proactive and data-driven Operations Analyst.

The successful candidate will support the scaling of the company’s lending operations and internal processes by analysing operational data, improving workflows, managing reporting processes, and ensuring operational efficiency.

The role requires a highly analytical individual with strong attention to detail, excellent problem-solving skills, and the ability to work collaboratively across Finance, Product, and Account Management teams.

The successful candidate will play a key role in developing scalable processes, improving data accuracy, enhancing operational performance, and supporting the company’s growth objectives.

Key Responsibilities

Process Optimisation & Operational Improvement

• Analyse and improve end-to-end operational workflows to increase efficiency, accuracy, and scalability across lending and customer onboarding processes.

• Review existing business processes, identify inefficiencies, and recommend practical solutions.

• Develop and document operational procedures, process flows, and improvement initiatives.

• Support the implementation of systems, tools, and automation solutions that enhance productivity and operational effectiveness.

• Contribute to continuous improvement initiatives across the organisation.

Data Management & Reconciliation

• Perform regular data reconciliation to ensure accuracy and consistency across reports, databases, and operational systems.

• Identify, investigate, and resolve data discrepancies in a timely manner.

• Maintain high standards of data integrity across operational processes.

• Monitor data quality and escalate significant inconsistencies or operational risks to senior management.

• Support the development of accurate operational reports and dashboards.

Investor & Operational Reporting

• Prepare and deliver weekly and monthly operational data packs for investors and internal stakeholders.

• Ensure accuracy of key lending metrics, portfolio performance reports, and operational updates.

• Analyse operational trends and provide insights to support strategic decision-making.

• Translate complex operational data into clear and actionable recommendations for stakeholders.

Lending Operations Support

• Support the day-to-day management of the lending portfolio, including loan processing, disbursements, and repayment monitoring.

• Ensure operational activities are completed in line with internal policies, procedures, and compliance requirements.

• Monitor lending activities and support smooth execution of loan lifecycle processes.

• Assist in identifying operational challenges affecting customer experience and portfolio performance.

Systems Management & Process Enhancement

• Support the implementation and management of internal operational tools and software solutions.

• Improve data collection, reporting processes, and workflow efficiency through technology adoption.

• Ensure operational systems are properly maintained and used effectively across teams.

• Collaborate with relevant teams to improve internal tools and processes.

Cross-Functional Collaboration

• Work closely with Finance, Product, Account Management, and other departments to support daily operations.

• Collaborate on operational projects and business improvement initiatives.

• Provide analytical support to teams through data-driven insights and recommendations.

• Promote effective communication and collaboration across departments.

Essential Qualifications & Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, Accounting, Data Analytics, Operations Management, or a related field.

• Minimum of 2 years’ experience in operations, business analysis, data analysis, or a similar role.

• Previous experience working within financial services, lending, banking, or fintech is highly preferred.

• Strong proficiency in Microsoft Excel, including data analysis, reporting, and modelling.

• Experience using data visualisation tools such as Power BI, Tableau, Looker, or similar platforms.

• Strong analytical and problem-solving skills with excellent attention to detail.

• Ability to analyse operational data and provide meaningful business insights.

• Strong process documentation and workflow improvement skills.

• Excellent written and verbal communication skills.

• Ability to work independently, manage multiple priorities, and take ownership of responsibilities.

Desired Experience

• Experience working within a fintech startup or fast-growing financial services organisation.

• Knowledge of lending operations, loan management processes, and credit portfolio monitoring.

• Experience preparing investor reports, operational dashboards, and performance metrics.

• Experience with data reconciliation, reporting automation, and operational analytics.

• Experience implementing operational systems, workflow improvements, or automation solutions.

• Familiarity with CRM systems, ERP platforms, and business intelligence tools.

• Experience working in a fast-paced environment requiring adaptability and ownership.

• Passion for fintech, financial inclusion, and supporting small business growth.

Benefits

• Competitive compensation package.

• Flexible remote-first working culture.

• Professional development support to enhance skills and career growth.

• Opportunity to work with an innovative fintech organisation operating in a global market.

• Regular team engagement activities and company socials.

• Exposure to strategic business operations and high-impact projects.

• Opportunity to contribute to solutions that support small businesses globally.

Why Join Us?

This is an exciting opportunity to join a fast-growing fintech organisation and play a key role in improving operational efficiency, supporting scalable lending solutions, and driving data-informed business decisions.

The successful candidate will gain valuable exposure to financial technology operations, business analytics, investor reporting, and process optimisation while working in a collaborative and growth-focused environment.

If you are a detail-oriented professional with a passion for operations, data, and continuous improvement, we invite you to apply for this opportunity.