Rooms Reservations Coordinator - Fixed Term

A lifestyle Hotel based on Londons eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism and it\’s your London anchor on the River Thames.

Do you have the right skills and experience for this role Read on to find out, and make your application.

As a Rooms Reservation Coordinator, you will be responsible for efficiently managing reservations for both Sea Containers London and One Hundred Shoreditch. Youll play a crucial role in the booking process, ensuring smooth operations and delivering excellent guest experiences.

Key Responsibilities:

• Process and Administer Bookings: Oversee reservations, confirmations, and cancellations while maintaining accurate and up-to-date booking records in the system.

• Coordinate Guest Requests: Handle special requests and communicate them effectively with the respective departments to ensure seamless guest satisfaction.

• Administrative Reporting: Generate reports and provide administrative support to improve booking efficiency. Manage guest communication across various third-party websites and platforms.

• Handle Guest Inquiries: Address guest inquiries with professionalism and warmth, providing detailed information and tailored solutions.

Salary: £25,000 p/a + service charge

*this is a fixed term role for up to a year

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At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• Discounts in our spa and cinema

• Contribution towards Health – Cash Plan

• 2 days paid volunteering leave per year

• Life Assurance

• Length of service incentives (additional holiday)

• Bespoke training programmes

• Free meals on duty

• Incentives such as Ride-to-Work and season ticket loan

• Quarterly employee award ceremony and company staff parties

• Employee assistance programme

Location: London

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