At a Glance
- Tasks: Deliver exceptional service, take orders, and create memorable experiences for guests at our rooftop bar.
- Company: Join the vibrant team at Sea Containers London, known for its luxury and lifestyle offerings.
- Benefits: Enjoy discounts, complimentary stays, and bespoke training programmes to enhance your career.
- Other info: Join us for quarterly awards and fun staff parties!
- Why this job: Be part of a dynamic environment where you can grow and make lasting connections.
- Qualifications: Strong communication skills and a passion for hospitality; experience in a rooftop bar is a plus.
The predicted salary is between 30000 - 32450 £ per year.
As a 12th Knot Waiter, you will be an essential part of our front‑of‑house team, delivering outstanding service to our guests. Your role involves taking orders, serving food and beverages, and ensuring that guests have a memorable and enjoyable experience in our rooftop bar. The role will report directly to the 12th Knot General Manager and will have a dotted reporting line to the Floor Supervisor at the location the position is based at.
Key Responsibilities
- Deliver exceptional guest service by creating a warm welcome, taking accurate orders, and ensuring a positive dining experience throughout.
- Set up and maintain tables and dining areas to high standards of cleanliness and presentation.
- Serve food and beverages promptly and accurately, ensuring efficient order delivery.
- Demonstrate strong menu knowledge, offering recommendations and promoting specials to enhance the guest experience.
- Engage with guests professionally, handling enquiries and special requests while ensuring satisfaction.
- Collaborate with kitchen and bar teams, manage billing transactions, and uphold health, safety, and hygiene standards.
Skills and Knowledge
- Strong communication and presentation skills (verbal, listening, writing).
- Experience in hotel operations and service quality levels.
- Strong organization and analytical skills in problem‑solving.
- Ability to acquire, maintain and influence relationships, e.g., stakeholders, customers, vendors, and investors.
- Knowledge of the markets specific luxury / lifestyle hotel sector.
- Effective conflict and change management skills.
- Experience in a rooftop bar.
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
Benefits
- Guest experience including dinner and drinks.
- 6 complimentary nights a year at any Lore Group hotel.
- Lore Group Employee & Immediate Family Rates.
- Lore Group Friend and Family Rates.
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery.
- 50% discount in Lore Group restaurants and bars.
- Discounts in our spa and cinema.
- Contribution towards Health - Cash Plan.
- Life Assurance.
- Length of service incentives (additional holiday).
- Bespoke training programmes.
- Free meals on duty.
- Incentives such as Ride-to-Work and season ticket loan.
- Quarterly employee award ceremony and company staff parties.
Rooftop Bar Waiter / Waitress employer: Sea Containers London
Sea Containers London is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture in the heart of the city. As a part-time Events Waiter/Waitress, you will enjoy unique benefits such as complimentary stays at Lore Group hotels and generous discounts, all while being part of a dynamic team dedicated to creating memorable guest experiences.
